总经理声明

《四川航空股份有限公司旅客、行李国内运输总条件》是依据《中

华人民共和国民用航空法》、《中国民用航空旅客、行李国内运输规

则》、《大型飞机公共航空运输承运人运行合格审定规则》（CCAR-121

部）、《危险物品航空安全运输技术细则》、《危险品规则》、《消费者权

益保护法》等其他现行有效的相关法律、法规制订。

总条件是四川航空股份有限公司国内旅客运输合同的一部分，是

川航公司级的法规性文件，它所阐述的公司国内旅客、行李运输的方

针、政策、规定、标准是公司从事国内旅客运输的客票销售、地面服

务等各环节工作人员及地面服务代理人，在运行保障时必须依据的宗

旨和准则。每一个与国内旅客、行李运输相关的部门和人员、包括分

公司、运行基地、外站及地面服务代理人必须严格遵守并贯彻执行。

总条件的颁发实施，将对公司国内旅客运输中的客票销售、旅客

服务、行李运输等各个方面的标准化、程序化、规范化管理起到指导

和完善作用，从而确保公司的飞行运行在安全、正常、服务等方面都

有不断的提高。

四川航空股份有限公司

总经理：

2019 年 06月 01日

04-03 版

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

定义…………………………………………………………01

适用范围……………………………………………………06

客票…………………………………………………………07

票价和税费…………………………………………………11

定座…………………………………………………………13

拒绝运输和限制运输………………………………………14

购票…………………………………………………………16

班期时刻、航班取消及变更………………………………17

客票变更……………………………………………………18

10.0 退票…………………………………………………………20

11.0 团体旅客……………………………………………………23

12.0 乘机…………………………………………………………24

13.0 行李运输……………………………………………………25

14.0 旅客服务……………………………………………………36

15.0 航空器上的行为……………………………………………38

16.0 附加安排……………………………………………………39

17.0 行政手续……………………………………………………39

18.0 连续承运人…………………………………………………39

19.0 损失责任及赔偿限额………………………………………40

20.0 生效与修改…………………………………………………40

04-03 版

1.0

定义

《四川航空股份有限公司旅客、行李国内运输总条件》（以下简

称“条件”）中的下列用语，除具体条款中有其他要求或另有明确规

定外，含义如下：

1.1 “国内航空运输”指根据运输合同，运输的出发地点、约定的经

停地点和目的地点均在中华人民共和国境内（不含香港、澳门特别行

政区及台湾地区）的航空运输。

1.2 “川航”是四川航空股份有限公司的简称。

英文名称：SICHUANAIRLINES，

国际航空运输协会 IATA成员代码：3U，

国际航空运输协会 IATA结算代码：876，

公司地址：成都双流国际机场，

网址：Http://www.sichuanair.com。

1.3 “航空公司代码”指专为识别特定航空承运人的两个字符或者三

个字母的代码。

1.4 “承运人”指包括填开客票的航空运输企业和承运或约定承运该

客票所列旅客及其行李的所有航空运输企业。

1.5 “出票承运人”指在乘机联或有价票联电子客票交易中显示出数

字代码的航空公司。出票承运人应为电子客票交易的控制与授权实

体。

1.6 “销售承运人”指其代码被作为运输承运人记录在电子乘机联或

有价票联上的航空公司。

1.7 “实际承运人”指提供实际航空运输及其附带服务的航空公司。

当有双边协议时，例如代码共享协议，实际承运人可能不是销售承运

人。

1.8 “川航规定”指川航为对旅客及其行李的运输进行管理而公布的

并于填开客票之日有效的规定，包括有效的适用票价。

1.9 “销售代理人”指从事民用航空运输销售代理业务的企业。

1.10 “授权销售服务代理人”指经川航授权并代表川航，在授权范

围内销售川航的航空运输服务（产品）的客运销售代理企业。

04-03 版

1.11 “授权地面服务代理人”指经川航授权并代表川航，在约定的

授权范围内提供旅客、行李航空运输地面服务代理业务的企业法人。

1.12 “川航地面服务代理”指已被川航授权为其航班提供地面服务

的地面服务代理人。

1.13 “旅客”指除机组成员以外，依据客票在民用航空器上被载运

或将被载运的任何人。

1.14 “团体旅客”指统一组织的人数在 10人（含）以上（或川航具

体产品附有最低成团人数），航程、乘机日期、航班和舱位等级相同，

并按同一类团体票价支付票款的旅客。凡购买婴儿、儿童及其他特种

票价客票的旅客不得计算在团体人数内。

1.15 “婴儿”指开始旅行之日出生满十四天（含）以上，但年龄不

满两周岁的人。（出生不满 14天的婴儿不予承运）

1.16 “儿童”指开始旅行之日年龄满两周岁但不满十二周岁的人。

1.17 “无成人陪伴儿童”是指开始旅行之日年龄已满五周岁但不满

十二周岁的，无年满 18 周岁以上且有完全民事行为能力的成年旅客

在同一物理舱位陪伴，而单独乘机的儿童。

1.18 “定座”指对旅客预定的座位、舱位等级或对行李的重量、体

积的预留。

1.19 “合同单位”指与川航签订定座、购票合同的单位。

1.20 “航班”指飞机按规定的航线、日期、时刻的飞行。

1.21 “旅客定座单”指旅客购票前必须填写的供承运人或其销售代

理人据以办理定座和填开客票的业务单据。

1.22 “有效身份证件”指旅客购票和乘机时必须出示的由政府主管

部门规定的证明其身份的有效证件。包括：

中国大陆地区居民的居民身份证、临时居民身份证、护照、军官

证、文职干部证、义务兵证、士官证、文职人员证、军队职工证、武

警警官证、武警士兵证、海员证、旅行证；香港、澳门地区居民的港

澳居民来往内地通行证；台湾地区居民的台湾居民来往大陆通行证；

港澳台居民居住证；外籍旅客的护照、外交部签发的驻华外交人员证、

外国人永久居留身份证和尚在有效期内的外国人永久居留证；民航局

04-03 版

规定的其他有效乘机身份证件。

十六周岁以下的中国大陆地区居民的有效乘机身份证件，还包括

出生医学证明、户口簿、或户口所在地公安机关出具的身份证明。

1.23 “客票”是指川航或川航授权销售服务代理人填开的并赋予运

输权利的电子客票或者被称为“客票及行李票”的运输凭证，包括合

同条款、声明和票联等内容（包含电子客票和纸质客票）。

“电子客票”是指由川航或川航授权销售服务代理人销售并赋予

运输权利的以电子数据的方式存储在系统数据库中，并作为销售、结

算、运输凭证的客票形式，是纸质客票的电子替代产品。

“纸质客票”是指由承运人或代表承运人所填开的被称为“客票”

及行李的凭证，包括运输合同条件，声明，通知以及乘机联和旅客联

等内容。

1.24 “航空运输电子客票行程单”（以下简称行程单）是公共航空

运输企业和航空运输销售代理企业在旅客购票时，向旅客提供的付款

凭证。记录电子客票、运价信息的单据，用作旅客报销凭证，不作为

通过机场安检以及登机的凭证。

“航空运输电子客票行程单”右下角的“填开日期”指旅客实际打印

电子客票行程单的日期，与客票本身的有效期没有关联。

1.25 “连续客票”指填开给旅客与另一本客票连在一起，共同构成

一个单一运输合同的客票。

1.26 “联程客票”列明有两个（含）以上航班的客票。

1.27 “联程票价”是将旅客所乘航段的票价相加，或给予适当的优

惠，作为全程票价，在单一运输合同中体现。

1.28 “来回程客票”指从出发地点至目的地点并按原航程返回原出

发地点的客票。

1.29 “日”指日历日，包括一周中的七日。用于发通知时，通知发

出之日不计算在内；用于确定客票有效期限时，客票填开日或航班飞

行开始日，均不计算在内。

1.30 “定期客票”指列明航班、乘机日期和定妥座位的客票。

1.31 “不定期客票”指未列明航班、乘机日期和未定妥座位的定票。

04-03 版

1.32 “乘机联”指客票中标明指“运输有效”的部分，在电子客票

中指以电子数据显示存储在航空公司数据库的航班信息，表示旅客有

权搭乘该联指定地点之间的航班。

1.33 “旅客联”指纸质客票中标明“旅客联”的部分，始终由旅客

持有。

1.34 “运价”指航空公司公布的票价、费用和/或相关的使用条件。

必要时，应取得相关部门的批准。

1.35 “普通票价”指在适用期内的公务、经济各舱位等级中的最高

票价，包括按成人适用普通票价 50%付费的儿童票价和按成人适用普

通票价 10%付费的婴儿票价。

1.36 “特种票价”指不属于普通票价的其他票价。

1.37 “误机”指旅客未按规定时间办妥乘机手续或因旅行证件不符

合规定而未能乘机。

1.38 “漏乘”指旅客在始发站办理乘机手续后或在经停站过站时未

搭乘上指定的航班。

1.39 “错乘”指旅客搭乘了不是客票上列明的航班，到达非客票上

列明的目的地点。

1.40 “超售”指承运人接受定座数超过航班飞机最大允许旅客座位

数，以期满足更多旅客成行需求并将航班座位虚耗降到最低的销售行

为。

1.41 “超编”是指航班由于机械、飞机调配等原因引发的机型更改、

航班合并，最终造成的航班旅客“溢出”。

1.42 “代码共享航班”指承运人通过协议在另一承运人的航班上使

用自己公司代码或多家航空公司在同一个航班上使用各自的航班号

的航班。

1.43 “行李”指旅客在旅行中为了穿着、使用、舒适或便利而携带

的必要或适量的物品和其他个人财物。除另有规定外，包括旅客的托

运行李和非托运行李。

1.44 “托运行李”指旅客交由承运人负责照管和运输，并出具行李

识别标签的行李。

04-03 版

1.45 “非托运行李”指除旅客的托运行李以外，由旅客自行照管的

行李，包括随身携带物品和占座行李。

1.46 “行李票”指客票上与运输旅客的托运行李有关的部分。

1.47 “行李识别标签”指专为识别托运行李而出具的凭据。

1.48 “免除责任行李牌”指在收运行李时，发现有超过限制规定的

行李应拒绝收运，而旅客仍坚持要求托运的情况下，则为超过限制规

定的承运责任而栓挂免除责任行李牌。

1.49 “截止办理乘机登记手续时间”是指实际承运人规定的旅客应

该办理完毕乘机登记手续和领取登机牌的最晚时间。

1.50 “离站时间”指航班旅客登机后，关机门的时间。

1.51 “约定经停地点”指除出发地点和目的地点以外，在客票或承

运人的班期时刻表内列明作为旅客旅行路线中预定停留的地点。

1.52 “中途分程”指经承运人事先同意，旅客在出发地点和目的地

点间旅行时由旅客有意安排在某个地点的旅程间断。

1.53 “不可抗力”是指非正常的、无法预见的并且无法控制的情况，

即使采取一切可能的措施，仍不能避免其后果的发生。

1.54 “退票”指由于旅客或川航或其他原因，未能使用部分或全部

客票，在客票有效期内，按规定退还旅客票款的过程。

1.55 “非自愿退票”是指因航班取消、提前、延误、航程改变、或

不能提供原订座位时，旅客要求退票。

1.56 “退票费”指旅客自愿退票，承运人依照规定所收取的费用。

1.57 “变更”是指包括航班、日期、舱位、航程、承运人的变更。

1.58 “变更费”是指根据运价使用条件，川航对旅客自愿提出要求

更改原订航班计划而收取的费用，包括对航班、日期、舱位等的变更

收费。

1.59 “票价价差”是指旅客自愿从较低等级舱位改为较高等级舱位

或从较低票价改为较高票价的运价差额。

1.60 “损失”指在航空运输期间，因航空公司过失造成旅客的人身

和财产损失。

1.61 “签转”指改变客票上列明的航班承运人代码。

04-03 版

1.62 “航班延误”是指航班实际到港挡轮挡时间晚于计划到港时间

超过 15分钟的情况。

1.63 “航班出港延误”是指航班实际出港撤轮挡时间晚于计划出港

时间超过 15分钟的情况。

1.64 “航班取消”是指因预计航班延误而停止飞行计划或者因延误

而导致停止飞行计划的情况。

1.65 “机上延误”是指航班飞机关舱门后至起飞前或者降落后至开

舱门前，旅客在航空器内等待超过机场规定的地面滑行时间的情况。

1.66 “大面积航班延误”是指机场在某一时段内一定数量的进、出

港航班延误或者取消，导致大量旅客滞留的情况。某一机场的大面积

航班延误由机场管理机构根据航班量、机场保障能力等因素确定。

2.0

适用范围

2.1 除 2.2、2.3、2.4、2.5中另有规定外，本条件仅适用于在客票

上“承运人”栏内列明川航的名称或者航空公司代码的国内运输。

2.2 在某些航班上，川航与其它承运人实施了“代码共享”，这意味

着即使旅客定妥了川航的航班且旅客的客票上载明川航的名称或者

代码，但是搭乘的可能是另一承运人运营的民用航空器。此种情形，

在旅客定座或购票时，川航会将实际运营该航空器的承运人告知旅

客。

本条件也将适用于由其它承运人实际运营的代码共享航班。但

是，每个代码共享航班的实际承运人都有各自的关于其航班运营的运

输总条件或运输条款，而且可能部分内容与川航的运输总条件有所差

异。实际承运人的这些差异条款与条件，在代码共享航班中将视为川

航运输总条件的组成部分，并在由实际承运人运营的代码共享航班上

取代川航运输总条件所对应的内容得到优先适用。川航与代码共享航

班实际承运人之间可能存在差异的条款和条件，包括但不限于：

2.2.1乘机登记手续截止办理时间；

2.2.2拒绝运输与限制运输；

2.2.3行李运输,包括但不限于免费托运行李、随身携带物品的额度

04-03 版

及超限额行李收费标准等；

2.2.4拒绝登机和航班延误的补偿；

2.2.5航班禁烟。

2.3 根据川航包机协议办理的运输，本条件仅适用于该包机协议和包

机客票的条款中引用本条件的情形。

2.4 在本条件适用于川航提供的国内航空运输，如本条件与适用的法

律或者川航的运价规则相抵触，则该适用的法律或者运价规则优先适

用。

如果本条件的任何条款与适用的法律相抵触，则该条款无效。但

是，本条件的其它条款仍然有效。

2.5 除本条件另有规定外，如果川航的任何其他规定和与本条件相抵

触，则本条件优先适用。

3.0

客票

3.1 一般规定

3.1.1川航客票是川航和客票上所列姓名的旅客之间运输合同的初步

证据。川航只向持有川航或与川航签有联运协议的航空公司票证的旅

客提供运输，而且可以要求旅客出示相应的有效身份证件，否则无权

乘机。川航客票中的合同条件是川航运输总条件部分条款的概述。

3.1.2客票不得转让。转让的客票无效，票款不退。

3.1.3某些以优惠价销售的客票，可以退还部分票款或不得退票。旅

客应选择最适合自身需要的票价。

3.1.4客票使用要求

（1）对于电子客票，旅客应有一张以旅客的姓名及有效身份证件

填开的有效电子客票，否则无权乘机。对于纸质客票，旅客未能出示

根据川航的规定填开的并包括所乘航班的乘机联和所有其他未使用

的乘机联和旅客联的有效客票，无权要求乘机；旅客出示残损客票或

非经承运人或其销售代理人更改的客票，也无权要求乘机。

（2）每一客票上必须列明舱位等级，并在航班上定妥座位和日期

后方可由川航接受运输。对未定妥座位的客票，川航或其销售代理人

04-03 版

应按旅客的申请，根据适用的票价和所申请航班的座位可利用情况为

旅客预定座位。

（3）旅客应在客票有效期内，完成客票上列明的全部航程。如果

购买的优惠客票对旅行日期有特殊规定的，必须在该适用运价的规定

时间内完成客票列明的全部航程。

（4）含有国内航段的国际联程客票，其国内航段的乘机联可直接

使用，不需换开成我国国内客票后才能使用。

（5）旅客在我国境外购买的用国际客票填开的纯国内航空运输的

国际客票，应换开成我国国内客票后才能使用。

（6）定期客票只适用于客票上列明的乘机日期和航班。

3.1.5在客票上，四川航空股份有限公司的名称被缩写为川航的代码

“3U”。

3.2 客票的有效期

3.2.1除另有规定外，客票有效期的计算，从旅行开始或填开客票之

日的次日零时（含）起至有效期满之日的二十四时（不含）止，逾期

无效。

3.2.2除客票上、本条件或者适用的运价（运价可以限定客票的有效

期，此种限定将在客票上载明）另有规定外，如果客票部分未使用，

客票有效期自首段旅行之日起，一年内运输有效；如果客票全部未使

用的（包括不定期客票），则自填开客票之日一年内运输有效。

3.2.3特种票价的客票有效期，按照川航规定的该特种票价的有效期

计算。

3.2.4变更后客票的有效期仍以原客票有效期为准。

3.3 客票有效期的延长

3.3.1持一本或一本以上连续客票的旅客，由于川航的下列原因造成

其未能在客票有效期内旅行，其客票有效期将延长到川航能够按照该

客票已付票价的舱位等级提供座位的最早航班为止：

（1）取消旅客已经定妥座位的航班；

（2）取消的航班约定经停地点中含有旅客的出发地点、目的地点

或中途分程地点；

04-03 版

（3）未能在合理的时间内按照班期时刻进行飞行；

（4）造成旅客已定妥座位的航班衔接错失；

（5）更换了旅客的舱位等级；

（6）未能提供事先已定妥的座位。

3.3.2持普通票价客票或与普通票价客票有效期相同的特种票价的旅

客未能在客票有效期内旅行，是由于川航在该旅客定座时未能按其客

票的舱位等级提供航班座位，其客票有效期可以延长至川航能够按照

该客票已付票价的舱位等级提供座位的第一个航班为止，但延长期不

得超过 7天。

3.3.3开始旅行的旅客在其持有的客票有效期内因病使旅行受阻时，

应最迟在航班规定起飞时间前提出并出示川航认可的医疗机构（县、

市级或相当于这一级）以上的医疗单位出具的医生诊断证明，川航可

按旅客所付票价的规定，决定是否适当延长该旅客及其陪伴人员的客

票有效期。

3.3.4如旅客在旅途中死亡，该旅客陪同人员的客票可用延长客票有

效期的方法予以更改。如已开始旅行旅客的直系亲属死亡，该旅客及

其陪同的直系亲属的客票也可予以更改。此种更改应在收到死亡证明

后办理，此种客票有效期的延长不得超过死亡之日起 45日。

3.4 客票遗失

3.4.1遗失客票的挂失

（1）在特定情况下使用纸质客票的旅客，客票全部或部分遗失或

残损，或旅客出示的客票未能包括旅客联和所有未使用的乘机联，旅

客应以书面形式向川航或其授权的销售代理人申请挂失。

（2）旅客申请挂失，须出示其有效身份证件，如申请挂失者不是

旅客本人，需出示旅客本人和挂失人的有效身份证件，并提供原购票

的日期、地点、原客票出票人联或其复印件、遗失地公安部门的证明

以及足以证实该客票遗失的其他资料或证明。

（3）遗失客票如全部或部分已被冒用或冒退，川航不承担责任。

3.4.2行程单的遗失

由于旅客原因造成已打印电子客票行程单遗失，按《航空运输电

04-03 版

子客票行程单管理办法（暂行）》规定，不再补打印。

3.4.3遗失客票的补开

（1）定期客票遗失，川航原则上不予以补开新票。但在特殊情况

下，经受理报失的川航直属销售部门批准，在原订航班停止办理乘机

手续前向川航提供符合本条件 3.4.1规定的资料与证明，经川航查证

后，在下列条件下可以补开原定航班新客票：

a.旅客须填写《四川航空股份有限公司遗失票证报失申请书》；

b.旅客须声明同意赔偿可能由此造成的川航的一切损失，包括已

经或今后被他人冒用或冒退以及必要的诉讼费用。

（2）不定期客票遗失，只能申请退款，不能申请补开新客票。

（3）对未经查证的遗失客票，川航有权不予补开新客票。如旅客

要求继续旅行，应按现行票价另购新票。

（4）定期客票补开客票应收取手续费人民币 200 元。

（5）补开的新客票不得办理退款或变更。

3.4.4遗失客票的退款

（1）客票遗失，旅客应当及时按 3.4.1 规定的手续向原购票的售

票处申请挂失，该售票处应当及时通知各有关承运人。经查证该客票

未被冒用、冒退，待客票有效期满后 30日内，办理退款手续。

（2）遗失客票的退款金额和手续费：

a.如新购客票与所遗失部分的航程、航班、日期、原舱位相同或

低于原舱位，则退还新购客票的票款，不收退票手续费；如高于原舱

位，则只退还原遗失部分的票款，退款按非自愿退票计算，不收取手

续费。

b.如旅客未另购新票或另购新票与遗失部分的航程、航班、日期

不符，按川航自愿退票规定办理原遗失客票，以报失时间为准来收取

退票费。

3.5 票联的顺序和使用

3.5.1旅客购买的客票，仅适用于客票上所列明的自出发地点、约定

的经停地点至目的地点的运输。旅客所支付的票价，是以川航的运价

规则和客票上所列明的运输为依据的。票价是川航与旅客之间运输合

04-03 版

同的基本内容。

3.5.2客票的乘机联必须按照客票所列明的航程，按顺序使用，不得

颠倒使用。对于未按顺序使用的乘机联，在客票开始旅行之日起（客

票第一航段未使用的，从填开之日起）十二个月内，可以按未使用乘

机联对应订座舱位的退票规定办理退票（特殊产品按相关规定办理）。

3.5.3如果旅客要改变运输合同的任何一项内容，应当事先与川航联

系。运输合同一经改变，将按新的运输合同重新计算票价。旅客可自

行选择接受新票价还是维持客票上原来的运输。如果因为不可抗力，

旅客需要改变运输的任何一项内容，应当尽早与川航联系，川航将在

合理的范围内尽力将旅客运送至下一个中途分程地点或者最终目的

地点，而不需重新计算票价。

3.5.4如果旅客未经川航同意而改变运输，川航将按照旅客实际的旅

行确定票价。旅客应当支付原票价与运输变更后适用票价之间的差

额，而且旅客客票未使用的航段将不能再使用。

3.5.5客票上某些运输内容的变更，可能会导致票价的提高，如出发

地点的变更或旅行方向的变更；很多票价仅对客票上载明的特定日期

的航班有效，并且不得变更，或者是在支付相应的费用后方可变更。

3.5.6旅客客票上的每一张乘机联应当列明舱位等级、乘机日期、航

班，且在定妥座位后方可用于运输。如果旅客出具的客票是不定期的，

旅客可根据川航的运价规则和航班座位可利用情况申请定座。

3.5.7如果旅客不搭乘已定妥座位的航班，且未预先通知川航，川航

可以取消旅客客票上列明的续程或回程航班定座。但是，如果预先通

知，川航将根据旅客的需要重新确定续程或回程航班的票价后保留定

座。

4.0 票价和税费

4.1 票价的适用

4.1.1客票价指旅客由出发地机场至目的地机场的航空运输价格，不

包括同一城市的机场与机场之间或机场与市区之间的地面运输费用

和各项附加费。

04-03 版

4.1.2川航公布的普通票价和特种票价，需经国家和行业主管部门批

准，适用于直达航班运输。

4.1.3客票价为旅客旅行之日起适用的票价（不含民航发展基金和燃

油附加费），如遇票价调整，已出售的客票，票款不做变动；如旅客

自愿变更，变更后的票价按调整后的新票价执行。

4.1.4使用特种票价的旅客，应遵守该特种票价规定的条件。

4.2 票款的交付

4.2.1票价和费用的支付，旅客应使用出票地国家或地区的货币，除

非在旅客付款或付款前川航或川航的授权代理人指定使用另一种货

币。由于当地货币不能兑换等原因，川航可以自行决定接受其它种类

的货币。除川航与旅客另有协议外,票款一概现付。

4.2.2当收取的票款与适用的票价不符或计算有错误时，应按照川航

规定，由旅客补付不足的票款或由川航退还多收的票款。

4.2.3 客票价以人民币 10 元为计算单位，川航收取或支付的任何其

他费用均以人民币为计算单位，尾数一律四舍五入。

4.3 革命伤残军人、儿童、婴儿票价

4.3.1革命伤残军人和因公致残人民警察分别凭《中华人民共和国革

命伤残军人证》或《中华人民共和国人民警察伤残抚恤证》原件，按

照同一航班成人国内普通票价的 50%购票。

4.3.2儿童按照成人普通票价的 50%购买儿童票，并提供座位。

4.3.3 婴儿按照成人普通票价的 10%购买婴儿票，不提供座位；如需

要单独占用座位时，应购买儿童票。每一成人旅客携带婴儿超过一名

时，超过的人数应购儿童票。

4.3.4有成人陪伴儿童及婴儿购买的客票服务等级须与其陪伴人一致

（同为经济舱或同为公务舱）。

4.4 税费及费用

4.4.1政府、有关当局或机场经营人规定的对旅客或由旅客享用的任

何服务或设施而征收的税款或费用不包括在公布票价之内。该项税款

或费用应由旅客支付，由航空公司代为收取。

4.4.2民航发展基金和航空保险附加费由承运人根据国家有关规定发

04-03 版

布并收取。婴儿和儿童可以豁免民航发展基金。按照成人普通票价的

10%购买的不占座婴儿免燃油附加费，儿童按成人收费标准的 50%收

取燃油附加费。

4.5 货币

票价、税款和费用的支付，应当使用出票地国家的货币，除非在

旅客付款或付款前川航或川航的授权销售服务代理人指定使用另一

种货币。由于当地货币不能兑换等原因，川航可以自行决定接受其它

种类的货币。

5.0

定座

5.1定座基本要求

5.1.1川航或者川航的授权代理人将记录旅客的航班定座情况。如旅

客提出要求，川航将给旅客出具书面的定座记录。

5.1.2旅客定座后，应在川航规定的购票时限内支付票款。否则，旅

客所预定的座位将会被自动取消。在旅客定座时,川航或川航授权的

代理人将告知旅客购票时限。

5.1.3某些特种票价含有限制或拒绝更改、取消定座的条件。有关票

价的具体使用条件，可向川航查询。

5.1.4 旅客购票时须凭旅客本人的有效身份证件办理，并主动提供真

实有效的联系电话。如果旅客购买电子客票，购票时使用的有效身份

证件应与旅客办理乘机登记手续时使用的相同。

5.2 个人资料

5.2.1旅客认可提供给川航与旅客旅行有关的个人资料用于定座、购

票及其它相关服务。为此，旅客同意川航保留和使用旅客的个人资料，

并可将该资料传送给川航的有关部门、授权代理人、政府部门、其它

相关承运人或者上述服务的提供者。对于旅客提供给川航的个人资

料，川航将妥善留存加以保密。

5.2.2旅客个人资料的真实性由旅客本人负责，川航没有审查的义务。

5.2.3旅客如拒绝提供个人资料，川航有权不予定座。

5.3 定座优先权

04-03 版

对于非自愿改变航程的旅客，在航班有可利用座位的条件下，可

优先定座。

5.4不保证提供旅客申请或指定的机上座位

川航将尽力满足旅客预先申请机上座位的要求。但是，川航不能

保证提供任何指定的座位。川航只负责按旅客客票的舱位等级提供座

位。出于运行、安全或安保的需要，川航始终保留分配或者重新分配

机上座位的权利，即使在旅客登机之后。

5.5 更改或取消座位

5.5.1旅客更改或者取消定座，应当在川航规定的时限内提出。票价

附有条件的，旅客更改或者取消定座，应当符合该条件的规定。

5.5.2如旅客不使用已定妥的座位，也未告知川航或其授权代理人，

川航可以取消旅客所有已经定妥的续程和回程座位。

5.6 座位再确认

5.6.1对于已定妥的川航续程或回程航班座位，川航不要求座位再确

认。但是，如果其它承运人要求旅客对续程或回程的座位进行再确认，

而旅客未确认，该承运人有权取消该旅客的续程或者回程航班定座。

5.6.2旅客需自行了解与旅行有关的承运人对座位再确认的要求。如

需再确认，旅客应向客票上载明其代码的承运人办理座位再确认手

续。

6.0 拒绝运输和限制运输

6.1 拒绝运输权

6.1.1川航出于安全原因或根据自己合理的判断，认为属下列情形之

一时，有权拒绝运输旅客及其行李：

（1）未遵守国家的有关法律、政府规定和命令；

（2）旅客的精神或身体状况，包括旅客受酒精或药物的影响，可

能对其本人、其他旅客、机组人员或财产造成危险或危害；或者可能

危及或者影响其他旅客或者机组人员的安全、健康、便利或舒适；

（3）旅客不遵守川航的规定；

（4）旅客拒绝接受安全检查；

04-03 版

（5）旅客为陌生人携带任何行李或物品；

（6）旅客未能或拒绝遵守机组人员的指示；

（7）旅客以前在航空运输过程中有过不良行为，并且川航有理由

相信此种不良行为仍有可能再次发生；

（8）旅客未支付适用的票价、费用和税款或未承兑其与川航之间

的信用付款；

（9）旅客未能出示国家的法律、政策规定、命令、要求或旅行条

件所要求的本人有效身份证件；或者旅客出示的有效身份证件与购买

电子客票时使用的不是同一证件；

（10）旅客出示的客票是非法获得或不是在出票承运人或其销售代

理人处购买的，或属已挂失或被盗的、或是伪造的、或不是由承运人

或其销售代理人更改的乘机联或乘机联被涂改的；

（11）出示客票的人不能证明本人即是客票上“旅客姓名”栏内列

明的人；

（12）旅客拒绝遵守川航有关安全或安保方面的指令；

（13）旅客没有遵守机上禁烟或使用电子设备的规定；

（14）由于身体残疾，适合于该人残障的唯一座位是出口座位；

（15）怀孕超过 36周（含）的孕妇；

（16）未满 14 天的初生儿；

（17）在空中要求进行静脉注射者；

（18）狂躁型精神病患者，可能对其他旅客、机组人员或其自身造

成危害；

（19）有特殊恶臭或有怪癖，可能引起其他旅客厌恶者；

（20）近期遭受过严重外伤或进行过重大外科手术，伤口尚未完全

愈合者；

（21）不能提供川航规定的证明文件的患病旅客；

（22）患有甲类传染性疾病以及患有乙类传染病中按甲类传染病预

防和控制的传染性非典型肺炎、炭疽中的肺炭疽和人感染高致病性禽

流感旅客;

（23）处于极严重或危急状态的心脏病患者，如严重的心力衰竭，

04-03 版

出现紫绀症状或心肌梗塞者（在旅行前六周内，曾发生过梗塞者）；

（24）严重的中耳炎，伴随着耳咽管堵塞症的患者；

（25）近期患有自发性气胸的病人或近期做过气胸造形的神经系统

病症的患者；

（26）大纵膈瘤，特大疝肿及肠梗阻的病人；

（27）头部损伤颅内压增高及颅内骨折者；

（28）下额骨骨折近期使用金属线连接者；

（29）在过去 30 天内患过脊髓灰质炎的病人；延髓形脊髓灰质炎

患者；

（30）带有严重咯血、吐血、出血、呕吐及呻吟症状的病人。

6.2 对被拒绝运输旅客的安排对被拒绝运输的旅客，川航按下列规定

办理：

在川航运行中，当拒绝运输旅客的情况发生时，运输服务部门对

被拒绝运输的旅客按川航规定予以必要的事后处理。

6.3 限制运输

无成人陪伴儿童、患病旅客、孕妇、残疾旅客或犯罪嫌疑人等特

殊旅客，只有在符合川航及有关承运人规定的条件下，事先向川航提

出，经川航及有关承运人预先同意并在必要时做出安排后方予载运；

涉及残疾人旅客运输按照《残疾人航空运输管理办法》执行。

7.0

购票

7.1 一般规定

7.1.1旅客可以通过川航的网站或致电川航的服务热线，或者在川航

售票处或授权的代理人售票处预订座位和购买客票。

川航网站：http://www.sichuanair.com

川航热线：95378、028-88888888

7.1.2旅客购票须凭本人有效身份证件或公安机关出具的其他有效身

份证件，并填写《旅客定座单》，同时确保其与办理乘机登记手续时

使用的证件相同，确保联系电话为乘机人本人。旅客应对所提供的身

份证件和联系方式的真实有效性负责。

04-03 版

7.1.3购买儿童票、婴儿票，应提供儿童、婴儿出生年月的有效证明。

7.1.4重病旅客购票，孕妇（怀孕超过 32 周的）购票，应持有县、

市级（或相当于这一级）医疗单位出具的医疗证明，并注明病情及诊

断结果，经川航同意后，方可购票。

7.1.5每一位旅客应单独持有客票。

7.1.6 不满 5 周岁的儿童乘机必须有年满 18 周岁、具备完全民事行

为能力的成人陪同；有成人陪伴儿童乘机时，应购买与其陪伴人相同

舱位服务等级的机票。

7.2 川航或其销售代理人应根据旅客的要求，出售单程、联程或来回

程客票。

7.3 如旅客购买的是代码共享航班，在定座、购票时，航空公司及其

销售代理人应告知旅客该航班的性质、市场方承运人和实际承运人。

7.4 川航或其销售代理人的售票场所应设臵班期时刻表、航线图、航

空运价表和旅客须知等必备资料。

7.5 电子客票行程单最迟应在航班起飞后 28天之内打印。

8.0 班期时刻、航班取消及变更

8.1 班期时刻

8.1.1川航应尽力按照公布的在旅客旅行之日有效的班期时刻，合理

地运送旅客及其行李。

8.1.2除非损失是由于川航的故意或明知可能造成损失而轻率地作为

或不作为所造成的，川航对其班期时刻表或其他公布的航班时刻中的

差错或遗漏不承担责任。川航雇员、代理人或川航的代表就始发或到

达时间、日期或任何航班飞行所作的解释仅作为参考，川航对此不承

担责任。

8.1.3 航班时刻表中载明的航班时刻或机型,在其公布之日与旅客实

际开始旅行之日期间将可能发生变动,川航对该航班时刻或机型不予

保证,而且该航班时刻或机型也不构成川航与旅客之间运输合同的组

成部分。

8.1.4 川航在接受旅客订票之前,将告知旅客当时有效的预订航班时

04-03 版

刻,并在旅客客票上列明。在客票售出后，川航可能会更改航班时刻。

如果旅客给川航提供了有效联系方式，川航应通知旅客航班时刻的变

更。在旅客购票之后，如果川航对航班时刻做出变更而旅客不能接受，

并且川航无法为旅客安排其可以接受的替代航班，可按照非自愿退票

的规定办理退票。

8.2 航班取消及变更

8.2.1有下列情形之一的，川航可按规定不经事先通知，改变机型或

航线、取消、中断、推迟或延期航班飞行：

（1）为国家的法律、行政法规、规章、命令或要求；

（2）为保证飞行安全；

（3）其他无法控制或不能预见的原因。

8.3 由于 8.2原因之一，川航取消或延误航班，因而未能向旅客提供

已定妥的座位（包括舱位等级），或未能在旅客的中途分程地点或目

的地点停留，或造成旅客已定妥座位的航班衔接错失，川航应当考虑

旅客的合理需要并采取以下措施之一：

8.3.1为旅客优先安排有可利用座位的川航后续航班；

8.3.2征得旅客及有关承运人的同意后，办理签转手续；

8.3.3变更原客票列明的航程，安排川航或其他承运人的航班，或双

方认可的其他运输方式，将旅客运达目的地或中途分程地点，票款、

逾重行李费和其他服务费用的差额多退少不补；

8.3.4按非自愿退票的规定办理。

8.4 川航将采取一切必要的措施来避免旅客以及旅客的行李延误。如

川航已经采取了一切必要的措施或不可能采取该措施的，川航不承担

责任。

8.5 延误、取消航班的旅客服务

对延误、取消航班的旅客，川航应分别按本条件 14.2 的规定提

供服务。

9.0

客票变更

9.1 非自愿变更

04-03 版

9.1.1乘坐川航航班的旅客，由于天气、空中交通管制等无法控制或

不能预见的非川航原因以致航班取消、提前、延误、航班改变、衔接

错失或不能提供旅客原已定妥的座位，川航应当考虑旅客的合理需要

并采取以下措施之一：

（1）为旅客优先安排有可利用座位的川航航班；

（2）征得旅客及有关承运人的同意后，办理签转手续。

9.1.2乘坐川航航班的旅客，由于机务维护、航班调配等川航原因以

致航班取消、提前、延误、航班改变、衔接错失或不能提供旅客原已

定妥的座位，川航应当考虑旅客的合理需要并采取以下措施之一：

（1）为旅客优先安排有可利用座位的川航航班；

（2）征得旅客及有关承运人的同意后，办理签转手续；

（3）变更原客票列明的航程，安排旅客乘坐川航和/或其他承运人

的航班，或者双方认可的其它运输方式，将旅客运达目的地或中途分

程地点，票款、逾重行李费和其他服务费用的差额多退少不补。

9.1.3旅客办理非自愿变更，如不接受川航统一安排的，可选择川航

允许范围内免费变更。

9.2 自愿变更

9.2.1旅客购票后，如要求改变舱位等级或运价发生变化，川航及川

航特别授权销售代理人应在航班有可利用座位和时间允许的条件下

予以积极办理。如从较低等级舱位变更至较高等级舱位，或从较低运

价改为较高运价，需向旅客收取票价价差和运价使用条件所要求的变

更费用。如从较高等级舱位变更至较低等级的舱位，或从较高运价改

为较低运价，按自愿退票处理。

9.2.2自愿改变航班/日期

旅客购票后，如要求改变航班、日期，应按照现行《川航国内

旅客运输票价和使用条件》及特种票价使用相关规定办理。

9.3 签转

9.3.1旅客自愿要求改变承运人，在符合下列全部条件下，川航可予

以签转：

（1）旅客使用的客票无签转限制。

04-03 版

（2）旅客要求变更的承运人与川航签有联运协议，可以相互填开

或接收票证。

（3）签转后承运人适用票价高于川航票价，需补齐差额后进行签

转；若签转后承运人适用票价低于川航票价，允许签转但差额不退，

或按自愿退票处理。

9.3.2凡不符合本条 9.3.1的旅客要求改变承运人，一律按自愿退票

的规定办理。

9.3.3川航销售代理人未经川航特别授权不得为旅客办理签转。

10.0

退票

10.1 一般规定

10.1.1 由于川航未能按照运输合同提供运输或旅客自愿改变其旅行

安排，对旅客未能使用的全部或部分客票，川航应按规定办理退票。

10.1.2 旅客要求退票，除遗失客票的情况外，必须凭纸质客票未使

用的全部乘机联和旅客联、付款凭据，如客票为连续客票的应提供完

整的连续客票，方可办理退票。对于电子客票，最迟应在开始旅行之

日起（客票第一航段未使用的，从填开之日起）十二个月内办理且票

联状态必须为 OPEN FOR USE；已打印了行程单的旅客，必须凭行程

单办理退票。

10.2 退票受款人

10.2.1川航有权向客票上列明姓名的旅客本人办理退票。

10.2.2 当客票上列明的旅客不是该客票的付款人，并且客票上已列

明退票限制条件，川航应按列明的退票限制条件将票款退给付款人。

针对代理销售客票在呼叫办理改期后退票，需退还至客票上列明的旅

客。

10.2.3 旅客退票应出示本人有效身份证件；如退票受款人不是客票

上列明的旅客本人，应出示旅客及退票受款人的有效身份证件。

10.2.4 川航将票款退给持有未使用的全部或部分航段客票并符合本

条 10.2.1、10.2.2、10.2.3 款规定的人，应被视为正常退票。川航

也随即解除运输合同。

04-03 版

10.3 退票期限

旅客要求退票，最迟应在开始旅行之日起（客票完全未使用的，

在填开之日起）十二个月内提出。否则川航有权拒绝办理。

10.4 退票地点

10.4.1 旅客非自愿退票，可在原购票地、航班始发地、经停地、终

止旅行地的川航直属售票处或引起非自愿退票事件发生地的川航授

权销售代理人办理。

10.4.2旅客自愿退票，应在下列地点办理：

（1）在出票地要求退票，只限在原购票的售票处办理；

（2）在出票地以外要求退票，可由当地的川航直属售票处或经川

航特别授权代理办理；特殊产品客票如另有退票地限制规定的除外。

10.4.3持不定期客票的旅客要求退票，只限在原购票的售票处办理。

10.5 非自愿退票

10.5.1 如果川航取消航班，未能合理地按照航班时刻飞行，未能在

旅客的目的地点或中途分程地点降停，或者造成旅客错失已定妥座位

的衔接航班，退款金额按下列规定办理：

（1）客票全部未使用，退还全部已付票款（含税款），不收取退

票手续费。

（2）在航班始发站，非自愿退票不论是川航原因还是非川航原因，

均退还旅客所付的全部票款。

（3）航班在经停地、备降地延误或取消，旅客终止行程，退还旅

客经停地、备降地至目的地航段实付票款对应舱位折扣率的票款（民

航发展基金、燃油附加费不退）,且不超过原机票票款。

（4）旅客自愿变更航班并支付变更费用后，其所变更的航班发生

不正常时，旅客要求退票，不收退票费，但已付变更费用不退。

10.5.2旅客因病要求退票

（1）旅客因病不能旅行而要求退票，必须在航班规定起飞时间前

提出并退座，同时按川航规定提供相关证明材料。未按要求退座的按

自愿退票处理。

（2）旅客因病不能旅行而要求退票，必须提供县级（含）以上医

04-03 版

疗机构出具真实有效的诊断证明资料，包括挂号单、病历、诊断书原

件、医药费在 100元（含）以上交费单的原件（住院旅客可出具医院

打印收费明细单加盖医院公章），在符合川航规定并经审核无误后，

可免收退票费。

（3）患病旅客的陪伴人员要求退票，必须在航班规定起飞时间前

与患病旅客同时提出并退座，每一患病旅客的陪伴人员人数不得多于

2人。陪伴人员客票的航班、日期及航程必须与患病旅客完全相同。

10.6 自愿退票

按照现行《川航国内旅客运输票价和使用条件》及特种票价规定

办理。旅客误机后的退票按照航班起飞后的退票规定执行。

10.6.1如果旅客的客票无不得退票限制，且不属于本条件 10.5规定

范围的退票，退款金额按下列规定办理：

（1）如果客票尚未使用，退款额等于已付票价扣除合理的服务费

或退票费之后的余额；

（2）如果客票已部分使用，退款额等于已付票价减去已使用航段

适用票价的差额，再扣除合理的服务费或退票费以后的余额，已使用

航段税费不退。

（3）享受革命伤残军人、因公致残的人民警察优惠票价的客票，

如要求退票免收退票费。

（4）持婴儿客票的旅客要求退票，免收退票费。

（5）旅客在航班的经停地自动终止旅行，该航班未使用航段的票

款不退。

10.7 退款至信用卡或借记卡

如果旅客购票时使用信用卡或借记卡支付票款,则票款只能被退

还到原卡账户上。川航将根据本条规则以旅客原支付的票款金额与币

种为基础计算退款额。由于货币兑换差额的原因,退还到旅客卡中的

票款额可能与信用卡或借记卡公司记入的原借款额有所不同。旅客无

权就此差额向川航提出退款索赔。

10.8 拒绝退票

除了非自愿退票外，有以下任何一种或一种以上情况的，有关单

04-03 版

位应拒绝退票：

10.8.1逾期未提出退票申请；

10.8.2申请时未能出示有效证件或票证；

10.8.3 已使用部分的票价等于或高于全程票价时，剩余的乘机联，

不能退款；

10.8.4客票上注明不得退票。

10.9 退回税款

退票时须一并退还旅客购票时缴交的尚未发生的税款。无余款可

退或不得退票的客票，也可单独退还，且不扣除手续费，但需在退款

期限内办理。

11.0

团体旅客

11.1 购票时限

团体旅客可以在开放的航班上申请订座，定妥座位后，应在规定

或预先约定的时限内购票，否则，所订座位不予保留。

11.2 变更

11.2.1自愿变更

在购买团体客票后，如自愿要求改变航班、日期、舱位等级、

承运人，按团体旅客自愿退票办理。

11.2.2非自愿变更

团体旅客非自愿变更，按照 9.1非自愿变更规定处理。

11.3 退票

11.3.1自愿退票

（1）团体旅客购票后自愿要求退票，除川航具体产品另有规定外，

按现行《川航国内产品、替代舱位及团队规则》执行。

（2）团队客票的自愿退票手续均在原出票地点办理。

11.3.2非自愿退票

（1）团体旅客非自愿退票，始发地退还全部票款。

（2）团体旅客非自愿退票，可在原购票地、航班始发地、经停地、

终止旅行地的川航售票处或引起非自愿退票发生地的川航特别授权

04-03 版

销售代理人办理。

11.4 误机

团体旅客误机，客票将作废，票款不退。

12.0

乘机

12.1 一般规定

12.1.1 旅客应当在川航规定的时限内到达机场，凭客票及本人有效

身份证件按时办理客票查验、托运行李、领取登机牌等乘机手续。

12.1.2如果旅客购买的是电子客票，旅客办理乘机登记手续时使用

的有效身份证件应与购票时使用的相同。

12.1.3 如旅客未能按时到达川航的乘机登记柜台，或未在规定的登

机口关闭时间之前到达登机口，或未能出示其有效身份证件及运输凭

证，或未能做好旅行准备，川航为不延误航班可取消旅客已定妥的座

位。对旅客由此所产生的损失和费用，川航不承担责任。

12.1.4办理航班乘机手续的时间：

（1）各机场截止办理乘机手续时间不一致，如旅客对川航航班

出港机场截止办理乘机手续时间不了解，应提前向销售人员进行咨询

或登录川航官方网站 http://www.sichuanair.co m查询。旅客应预留

充足的时间办理乘机手续，如果旅客未在规定的航班截止办理乘机手

续时间之前办理乘机手续，川航有权取消旅客的定座。

（2）对于旅客旅行中其它承运人办理乘机登记手续的截止时间，

旅客需向相关承运人查询。为了旅行顺畅，建议旅客预留充足的时间

办理乘机登记手续。

12.1.5 川航及其地面服务代理人应按时开放乘机登记柜台，按规定

接受旅客出具的客票，快速、准确地办理乘机登记手续。

12.2 乘机前，旅客及其行李和免费随身携带物品必须经过安全检查。

12.3 旅客误机

12.3.1 旅客如发生误机，可在乘机机场的川航乘机登记柜台、川航

售票处、川航地面服务代理人售票处或原购票地点按照本条件 9.2办

理客票变更或退票手续。

04-03 版

12.4 旅客漏乘

12.4.1由于旅客原因发生漏乘，按自愿退票规定办理。

12.4.2 由于川航原因造成旅客漏乘，川航应尽早安排旅客乘坐后续

航班成行。如旅客要求退票，按非自愿退票的规定办理。

12.5 旅客错乘

12.5.1 旅客错乘飞机，川航应尽早安排错乘旅客搭乘后续航班飞往

旅客客票上列明的目的地，票款不补不退。如旅客要求在错乘的到达

站终止旅行，票款不补不退。

12.5.2 由于川航原因造成旅客错乘，川航应尽早安排错乘旅客搭乘

后续航班飞往旅客客票上列明的目的地，票款不补不退。如旅客要求

退票，按本条件非自愿退票的规定办理。

12.6 航班超售

12.6.1 承运人应以适当方式告知旅客超售的含义及超售时旅客享有

的权利。

12.6.2 当出现超售时，承运人应首先寻找自愿放弃座位的旅客。如

没有足够的旅客自愿放弃座位时，承运人可以根据自己制定的优先登

机规则拒绝部分旅客登机。

12.6.3 对于因航班超售未能如期成行的旅客，川航将尽力为其安排

到后续最早航班上以使旅客成行，或免费办理退票，并视具体情况按

照川航相关标准给予一定补偿。

13.0

行李运输

13.1 不得作为行李运输的物品：

13.1.1 可能危及航空器、机上人员或者财产安全的物品，比如在国

际民用航空组织（ICAO）《危险物品安全航空运输技术细则》和国际

航空运输协会（IATA）《危险品规则》以及川航《危险物品运输手册》

中列明的以下禁运物品（包括但不限于）：爆炸品；气体（包括易燃

气体、非易燃非毒性气体、毒性气体）；易燃液体；易燃固体、易于

自燃的物质、遇水释放易燃气体的物质；氧化剂和有机过氧化物；毒

性物质和传染性物品；放射性物质；腐蚀性物质、杂项危险品。

04-03 版

13.1.2我国的法律、法规或者命令禁止运输的物品。

13.1.3枪支及其主要零部件（符合本条件 13.3.3规定的除外）

含军用、民用、公务用枪、国家禁止的其他枪支：如手枪、步枪、

冲锋枪、机枪、防暴枪、气枪、麻醉注射枪、样品枪、道具枪、钢珠

枪、催泪枪、电击枪，及上述物品的仿制品等。

13.1.4 弹药（符合本条件 13.3.3 规定的除外）、军械、警械及其主

要零部件（警棍、军用或警用匕首、刺刀等）；国家禁止的械具（电

击器、防卫器等），上述物品的仿制品。

13.1.5 国家管制刀具（匕首、三棱刀、机械加工用的三棱刮刀、带

有自锁装臵的刀具和形似匕首但长度超过匕首的单刃刀、双刃刀以及

其它类似的单刃、双刃、三棱尖刀等），及其他属于国家规定的管制

器具，如弩。

13.1.6其他物品：

（1）由于物品的危险性、不安全性，或由于其重量、体积、包

装、形状或者性质不适宜运输的物品，及国家规定的其他禁运物品；

（2）传染病病原体；

（3）火种（包括各类点火装臵），如打火机、火柴、点烟器、

镁棒（打火石）；

（4）额定能量超过 160Wh 或生产厂家召回的有安全缺陷的或标

识不清、无明确生产厂家厂商或无法确认额定能量/锂金属含量的充

电宝、锂电池（电动轮椅使用的锂电池运输标准按照川航相关规定办

理）；

（5）酒精体积百分含量大于 70%的酒精饮料；

（6）活体动物（本条件第 13.7.5款和第 13.7.6款规定的小动

物、服务犬除外）；

（7）医用小型气态氧气瓶（或空气瓶）及液氧装臵，包括已使

用的空氧气瓶；

（8）易碎、易损、易腐物品及带有明显异味的鲜活物品（按川

航有关规定妥善包装并办理托运手续的海鲜、榴莲除外）；

备注：如有航站托运以上物品的限制标准较我公司更为严格，则

04-03 版

应按相关航站标准执行。

（9）强磁化物、有强烈刺激性气味或者容易引起旅客恐慌情绪

的物品以及不能判明性质可能具有危险性的物品。

13.2 不得作为托运行李运输的物品：

13.2.1 川航对托运行李中放臵或夹带下述物品的遗失和损坏，按一

般托运行李承担责任。损害赔偿责任参见本条件 13.10.2。

旅客不得在托运行李中放臵或夹带现金、流通票证、有价证券、

汇票、珠宝、贵重金属及其制品、金银制品、古玩字画、绝版视频、

绝版印刷品或手稿、样品等贵重物品、易碎或易损坏物品、易腐物品、

重要文件和资料、旅行证件、医疗证明、X光片、外交信袋、电脑及

配件、个人通讯设备及配件、个人电子数码设备及配件等需要专人照

管的物品以及个人需定时服用的处方药。

13.2.2 锂电池、锂电池移动电源（如充电宝）不得作为托运行李或

夹入行李内托运。

13.2.3如果在旅客的行李中夹带了本条件第 13.1款禁止携带或运输

物品，如果由于政府有关部门、机场管理机构、安全检查机构实施的

与行李检查有关的行为造成的此类物品的遗失及损坏，对此类物品的

任何遗失、损坏或没收，川航不承担责任。

13.3 限制运输的物品：

下列物品只有在符合川航所规定的限制条件、数量和包装要求的

情况下，并经川航同意，方可接受运输：

13.3.1 精密仪器、电器等类物品，应作为货物托运，如按托运行李

运输，必须有妥善包装，并且此类物品的重量不计算在免费行李额内。

13.3.2 对于不适宜在航空器货舱内运输的物品，如精致的乐器，并

且不符合本条件 13.4.2 款规定，应作为占座行李带入客舱并单独付

费，由旅客自行保管。

13.3.3 用于狩猎和体育运动的枪支和弹药应作为托运行李运输。枪

支必须卸下子弹、扣上保险并按规定妥善包装。此类枪支和弹药的运

输应符合适用的法律、法规及川航的规定。

13.3.4 管制刀具以外的利器、钝器，例如菜刀、水果刀、餐刀、工

04-03 版

艺品刀、手术刀、剪刀等；用作武术文艺表演的刀、矛、剑、戟、棍

棒（含伸缩棍、双节棍）、球棒、桌球杆、板球球拍、曲棍球杆、高

尔夫球杆、登山杖、滑雪杖、指节铜套（手钉）以及钢锉、铁锥、斧

子、短棍、锤子等，应放入托运行李内运输。

13.3.5干冰，液态物品、酒类及含有酒精的饮料等。

13.3.6 因残疾、健康、年龄等原因行动受限旅客旅行中使用的电动

轮椅。

13.3.7本条件 13.7.5款规定的小动物。

13.3.8本条件 13.7.6款规定的导盲犬和导听犬、辅助犬。

13.3.9本条件 13.7.7款规定的外交信袋、机要文件。

13.3.10 锂电池、锂电池移动电源（如充电宝）不得作为托运行李运

输，且随身携带的锂电池、锂电池移动电源（如充电宝）需满足额定

能量或锂含量限制、数量限制、相关批准规定且仅限个人自用携带，

具体详见四川航空官网。

13.3.11古董或者旅游纪念品剑、刀及类似物品，只能作为托运行李

运输，并符合川航有关规定。

13.4 行李包装及体积、重量限制

13.4.1托运行李

（1）托运行李必须包装完善、锁扣完好、捆扎牢固，能承受一定

的压力，能够在正常的操作条件下安全装卸和运输。对包装不符合要

求的行李，川航可拒绝收运或不承担损坏、破损的赔偿责任。托运行

李应符合下列条件：

a.行李内、外应有旅客的姓名、联系方式和详细地址；

b.两件（含）以上物品不应捆为一件行李托运；

c.行李上不应附插（带）其他物品。

（2）托运行李每件最大重量不能超过 50公斤，体积最大不能超过

40×60×100厘米，最小不能小于 5×15×20厘米。不满足上述规定

的行李，应作为货物运输。

（3）对易碎、包装不符、易腐、旅客晚交运行李，超过托运行李

尺寸、重量和交运时有破损的行李应拴挂免除责任行李牌，以免除川

04-03 版

航相应的赔偿责任，同时：

a.应明确告知旅客所免除责任的项目；

b.应在所免除责任的项目上做标记；

c.旅客应在“旅客签字”栏内签字。

13.4.2随身携带物品

川航限定随身携带物品的重量，持公务舱客票的旅客，每人可随

身携带两件物品；持经济舱客票的旅客，每人只能随身携带一件物品。

每件随身携带物品的三边分别不得超过 20×40×55 厘米, 每件随身

携带物品的重量不超过 5公斤。超过上述重量、件数或体积限制的随

身携带物品，应作为托运行李运输。

13.5 免费行李额及逾重行李费

13.5.1免费行李额

（1）每位旅客的免费行李额：持成人或儿童客票的公务舱旅客为

40公斤，经济舱旅客为 20公斤。持婴儿票的旅客，无免费行李额。

（2）搭乘同一航班前往同一目的地的两个（含）以上的同行旅客，

如在同一时间、同一地点办理行李托运手续，其免费行李额可以按照

各自的客票价等级标准合并计算。

（3）旅客自愿改变舱位等级，应按照新购票的票价等级享受免费

行李额；旅客非自愿改变舱位等级，应按照原票价等级享受免费行李

额。

（4）旅客使用国际票证的连续客票，且国内航段实际承运人为川

航时，应视为构成国际运输国内航段，其免费行李额按国际航线适用

的行李运输规则执行。

（5）旅客国内客票与国际客票分离使用的（即国内航段非国际票

证的连续客票），则不构成国际运输国内航段，该旅客的免费行李额

应分别按各航段适用的国内、国际航线免费行李额执行。

13.5.2逾重行李费

（1）旅客的托运行李超过免费行李额的部分，称为逾重行李，应

当支付逾重行李费。

（2）收取逾重行李费，应填开逾重行李票。

04-03 版

（3）逾重行李费率以每公斤按逾重行李票填开当日所适用的经济

舱普通票价的 1.5％计算。收费总金额以人民币元为单位，尾数四舍

五入。

13.6 行李声明价值

13.6.1 旅客的托运行李，每公斤价值超过人民币 100 元时，可办理

行李的声明价值。

13.6.2 托运行李的声明价值不能超过行李本身的实际价值。每一旅

客的行李声明价值最高限额为人民币 8，000 元。如川航对声明价值

有异议而旅客又拒绝接受检查时，川航有权拒绝收运。

13.6.3川航按照旅客声明的价值中超过本条件 13.6.1规定限额部分

的价值的 5‰收取声明价值附加费。金额以人民币元为单位，尾数四

舍五入。

13.7 行李的收运

13.7.1拒绝运输权

（1）对本条件 13.1和 13.2款所列不得作为行李运输的物品，我

们有权拒绝运输,或者在发现后拒绝继续运输。

（2）旅客的托运行李，如属于或夹带有本条件 13.2所列的物品，

川航有权拒绝接受该行李作为托运行李运输。

（3）旅客携带了属于本条件 13.3所列的物品，如旅客没有或拒绝

遵守川航的限制运输条件，川航有权拒绝接受该物品的运输。

（4）旅客的托运行李或随身携带物品，如因其形态、包装、体积、

重量或特性等原因不符合川航运输条件，川航应请旅客加以改善，如

旅客不能或拒绝改善，川航有权拒绝接受该行李的运输。

13.7.2检查权

出于安全和安保需要，川航对旅客及其行李进行安全检查，扫描

或者 X射线检查。必要时，可会同有关部门进行检查。如果旅客拒绝

检查，川航有权拒绝接受该行李的运输。

13.7.3收运要求

（1）旅客必须凭有效客票托运行李。

（2）川航一般只在航班离站当日办理乘机手续时收运行李。

04-03 版

（3）川航对旅客托运的每件行李应拴挂行李牌，并将其中的识别

联交给旅客。

（4）旅客托运有运输责任争议的行李时，川航应经旅客书面同意

后，拴挂免除责任行李牌，以免除川航相应的运输责任。只限于符合

本条件 13.4.1（3）款范围内的物品。

13.7.4行李运载

（1）旅客的托运行李，应与旅客同机运送，特殊情况下不能同机

运送时，川航应向旅客说明，并优先安排在载量允许的后续航班上运

送。

（2）旅客的逾重行李在飞机载量允许的条件下，应与旅客同机运

送。如载量不允许，而旅客又拒绝使用后续可利用航班运送，川航可

拒绝收运旅客的逾重行李。

13.7.5小动物（宠物）

（1）小动物是指家庭驯养的狗、猫、鸟或其它玩赏宠物。野生动

物和具有形体怪异或具有攻击性、易于伤人等特性的动物，如蛇、藏

獒、斗牛犬等，不属于小动物范围，不能作为行李运输。承运人有权

决定小动物是否属于可运输的范围及宠物运输的方式,并且有权限制

一架飞机运输宠物的数量。

（2）如动物的体形过小（例如：乌龟、鼠类、观赏鱼等）或体形

过大（笼体包装超过该航线最大体积限制），不得作为行李运输。

（3）不适合航空旅行的小动物（包括短鼻犬、短鼻猫类动物；斗

犬；对高温高空环境不适的犬种如萨摩耶犬等）不得作为行李运输。

（4）旅客携带的活体动物必须托运。

备注：视/听残疾旅客本人携带导盲犬、导听犬、辅助犬除外。

（5）旅客托运小动物必须在定座时提出，并装入质量与尺寸符合

托运标准的容器，并随附有效的检疫合格证明和疫苗接种证明，经川

航同意后方可托运。

（6）川航目前不接受旅客携带活体动物的联运。

（7）旅客应在乘机的当日，不晚于离站时间前 120分钟，将小动

物自行运至机场办理托运手续。

04-03 版

备注：如有机场对小动物的托运有更严格的要求，应按照当地机

场的相关标准执行。

（8）小动物及其容器和携带的食物的重量，不得计算在旅客的免

费行李额内，应按逾重行李交付运费。

（9）小动物运输不能办理声明价值。

（10）旅客应对所托运的小动物承担全部责任。在运输中除川航

原因外出现的小动物患病、受伤或死亡，川航不承担责任。

13.7.6服务犬（导盲犬、导听犬、辅助犬）

（1）川航遵照民航主管部门残疾人航空运输相关法律法规，为符

合条件的乘机人及服务犬提供运输。

（2）旅客携带服务犬乘机，必须在不晚于航班预计起飞时间前

48 小时提出申请，在符合川航运输条件并经川航同意后，可由残疾

旅客本人带入客舱运输。服务犬连同其容器和食物可以免费运输，不

计算在免费行李额内。

（3）残疾旅客对携带的服务犬可能对其他旅客或川航造成的所有

损害或伤害承担全部责任。

（4）服务犬在运输途中受伤、生病、死亡，均由具备乘机条件的

残疾旅客自行负责；

（5）服务犬的运输限制及标准，具体详见四川航空官网。

13.7.7外交信袋

（1）外交信袋应当由外交信使随身携带，自行照管，三边分别不

超过 20×40×55 厘米。根据外交信使的要求，川航也可以按照托运

行李办理，但川航只承担一般托运行李的责任。

（2）外交信使携带的外交信袋和行李，可以合并计重或计件，超

过免费行李额部分，按逾重行李的规定办理。

（3）外交信袋运输需占用座位时，旅客必须在定座时提出，经川

航和有关承运人同意，方可予以运输。

（4）占用每一座位的外交信袋的总重量不得超过 75公斤，三边分

别不得超过 40×60×100 厘米。占用座位的外交信袋没有免费行李

额。运费计算方法：

04-03 版

外交信袋占座只能订 C/Y舱，不收民航发展基金（如有燃油附加

费需收取），票价按照旅客购票舱位的最高公布运价收取。

（5）机要交通人员携带的机要文件，按本条的规定办理。

13.7.8违章行李

旅客的托运行李和随身携带物品中，凡夹带国家规定的禁运物

品、限制携带物品或危险物品等，其整件行李称为违章行李。对违章

行李，川航按下列规定处理：

（1）在始发地发现违章行李，川航有权按照 13.7.1（1）、（2）款

的规定拒绝收运；如已承运，有权取消运输，或将违章夹带物品取出

后运输，已收逾重行李费不退。

（2）在经停地发现违章行李，应立即停运，已收逾重行李费不退。

（3）对违章行李中夹带的国家规定的禁运物品、限制携带物品或

危险物品，交有关部门处理。

13.7.9行李退运

（1）旅客在始发地要求退运行李，必须在行李装机前提出，如旅

客退票，已收运的行李也必须同时退运。以上退运，均退还已收逾重

行李费。

（2）旅客在经停地点退运行李，除时间不允许外，可予以办理，

但未使用航段的已收逾重行李费不退。

（3）办理声明价值的行李退运时，在始发地退还已交付的声明价

值附加费，在经停地不退已交付的声明价值附加费。

（4）由于川航的原因，需要安排旅客改乘其他航班，行李运输应

随旅客作相应的变更，已收逾重行李费多退少不补；已交付的声明附

加费不退。

13.8 行李交付

13.8.1旅客应在航班到达后立即在机场凭行李牌的识别联领取行李。

必要时，应交验客票。

13.8.2 如旅客未立即领取行李，川航从行李到达的次日起向旅客收

取行李保管费。对于旅客行李中的易腐物品，川航有权在行李到达

24小时后予以处理。

04-03 版

13.8.3 川航凭行李牌的识别联交付行李，对于领取行李的人是否确

系旅客本人，以及由此造成的损失及费用，不承担责任。

13.8.4 旅客行李延误到达后，川航应立即通知旅客领取，也可直接

送达旅客。对延误行李不收取保管费。

13.8.5 旅客在领取行李时，未提出书面异议，即认为该行李已经按

照运输合同完好交付。

13.8.6 旅客遗失行李牌的识别联，应立即向川航挂失。旅客如要求

领取行李，应向川航提供足够的证明，并在领取行李时出具收据。如

在声明挂失前行李已被冒领，川航不承担责任。

13.8.7无法交付的行李

行李自到达的次日起，超过 180日仍无人认领，川航可按照无法

交付行李的有关规定处理。对于旅客行李中的鲜活、易腐物品，不受

上述时间限制。

13.9 行李不正常运输的处理

13.9.1 行李运输发生延误、丢失或损坏，川航或其地面服务代理人

应会同旅客填写《行李运输事故记录》或《破损行李事故记录》，尽

快查明情况和原因，并将调查结果答复旅客和有关单位。如发生行李

赔偿，可在始发地、经停地或目的地办理。

13.9.2 因川航原因，使旅客的托运行李未能与旅客同机到达，由此

造成旅客在旅途中生活不便，应给予旅客临时生活用品补偿费。

13.10 行李赔偿

13.10.1川航的责任

（1）旅客的托运行李从托运时起到交付时止，如发行延误、丢失

或损坏，川航应当承担责任。

（2）川航证明为了避免延误损失的发生已经采取了一切必要措施

或不可能采取措施的，不承担责任。

（3）托运行李的损失完全是由于行李本身的自然属性、质量或缺

陷造成的，川航不承担责任。

（4）由于旅客行李内装物品造成该旅客伤害或其行李损失，川航

不承担责任。由于旅客行李内装物品对他人造成伤害或对他人物品或

04-03 版

川航财产造成损失，旅客应当赔偿川航的所有损失和由此支付的一切

费用。

（5）对于旅客在托运行李内夹带的本条件 13.2所列物品的丢失或

损坏，川航只按一般托运行李承担赔偿责任。

（6）在联程运输中，川航仅对发生在其承运的航线上的行李损失

承担赔偿责任。

13.10.2赔偿限额

（1）旅客的托运行李全部或部分损坏、丢失，赔偿金额每公斤不

超过人民币 100元。如行李的价值每公斤低于 100元时，按实际价值

赔偿。

（2）旅客丢失行李的重量按实际托运行李的重量计算，如果无法

确定丢失的行李重量，每一旅客的丢失行李最多只能按该旅客享受的

免费行李额赔偿。

（3）行李损坏时，按照行李降低的价值赔偿或负担修理费用。行

李箱损坏，赔偿金额按行李箱自身重量每公斤不超过人民币 100元。

（4）旅客的丢失行李如已办理行李声明价值，川航应按声明的价

值赔偿。行李的声明价值高于实际价值时，应按实际价值赔偿。

（5）由于发生在上、下飞机期间或飞机上的事件造成旅客的随身

携带物品灭失，川航承担的最高赔偿金额每位旅客不超过人民币 3，

000元。

（6）行李赔偿时，对赔偿行李收取的逾重行李费应退还，已收取

的声明价值附加费不退。

（7）构成国际运输的国内航段，行李赔偿按适用的国际运输行李

赔偿规定办理。

（8）已赔偿的丢失行李找到后，川航应尽快通知旅客。旅客可将

自己的行李领回，退还全部赔偿，但临时生活用品补偿费不退。发现

旅客有明显的欺诈行为，川航有权追回全部赔款。

13.10.3赔偿要求

旅客的托运行李丢失或损坏，应按本条件 13.10.4规定的期限向

川航或其地面服务代理人提出赔偿要求，并随附客票（或复印件）、

04-03 版

行李牌识别联、《行李运输事故记录》、证明行李内容和价值的凭证以

及其他有关的证明。

13.10.4索赔和诉讼期限

（1）托运行李发生损失时，如有索赔要求，有权提出索赔的人应

当在发现损失后向川航书面提出异议。托运行李发生损失的，至迟应

当自收到托运行李之日起 7日内提出；托运行李发生延误的，至迟应

自托运行李交付旅客处臵之日起 21 日内提出，否则就不能向川航提

出索赔诉讼。

（2）关于赔偿责任的诉讼时效期间为两年，应从飞机到达目的地

点之日起，或从飞机应当到达目的地点之日起，或从运输终止之日起

计算，否则就丧失任何损失的诉讼权

14.0

旅客服务

14.1 一般服务

14.1.1 川航以保证飞行安全和航班正常，提供良好服务为准则，以

文明礼貌、热情周到的服务态度，认真做好空中和地面的旅客运输的

各项服务工作。

14.1.2 川航不负责为旅客提供机场区域内、在同一城市的机场与机

场之间或机场与市区之间的地面运输。对于此项地面运输服务提供者

的行为或疏忽，或销售代理人为旅客取得此项地面运输服务给予的任

何帮助，川航不承担责任。

14.1.3 在联程航班衔接地点的地面膳宿费用，应由旅客自理。另有

约定的除外。

14.1.4 在航空运输过程中，旅客发生疾病时，川航应积极协助采取

措施，尽力救护。但是旅客的人身伤亡完全是由于旅客本人的健康状

况造成的，费用由旅客承担。

14.1.5 除另有规定外，空中飞行过程中，川航应按其规定向旅客免

费提供饮料或餐食，但川航不提供超过规定品种和数量的餐食服务。

14.2 不正常航班的服务

14.2.1 信息通告

04-03 版

在航班状态发生变化之后的 30 分钟内，川航应通过各种渠道及

时、准确地向旅客发布航班出港延误或者取消信息，包括航班出港延

误或者取消原因及航班动态。

14.2.2 服务要求

航班出港延误或者取消时，川航及航空销售代理人或者地面服务

代理人应按照本条件，做好旅客服务工作:

（1）在航班出港延误或者取消时，应当优先为残疾人、老年人、

孕妇、无成人陪伴儿童等需特别照料的旅客提供服务。

（2）航班出港延误或者取消时，根据本条件及《客票使用条件》，

为旅客妥善办理退票或者改签手续。

（3）及时为旅客提供航班延误或者取消的书面证明。

14.2.3 服务标准

（1）由于机务维护、航班调配、机组等川航自身原因，造成航班

在始发地出港延误或者取消，川航应向旅客提供餐食或者住宿等服

务。

（2）由于天气、突发事件、空中交通管制、安检以及旅客等非川

航原因，造成航班在始发地出港延误或者取消，川航应协助旅客安排

餐食和住宿，费用由旅客自理。

（3）国内航班在经停地延误或者取消，无论何种原因，川航均应

向经停旅客提供餐食或者住宿服务。

（4）国内航班发生备降，无论何种原因，川航均应当向备降旅客

提供餐食或者住宿服务。

14.2.4 机上延误处臵

（1）发生机上延误后，应每 30 分钟向旅客通告延误原因、预计

延误时间等航班动态信息。

（2）机上延误期间，在不影响航空安全的前提下，应保证盥洗设

备的正常使用。

（3）机上延误超过 2小时（含）的，应当为机上旅客提供饮用水

和食品。

（4）机上延误超过 3个小时（含）且无明确起飞时间的，应在不

04-03 版

违反航空安全、安全保卫规定的情况下，安排旅客下飞机等待。

14.2.5 延误补偿条件及标准

由于机务维护、航班调配、机组等航空公司的原因，造成航班延

误，川航将根据延误的实际情况，向旅客提供经济补偿：

（1）延误 4小时（含）以上不超过 8小时，向旅客补偿人民币

200元或等值货币。

（2）延误 8小时（含）以上，向旅客补偿人民币 400元或等值货

币。

（3）多种原因导致航班持续延误，以其中川航原因所致延误时段

计算延误时间，并按照前述标准提供经济补偿。

注：儿童客票的经济补偿按照成人补偿金的 50%计算；婴儿客票

的经济补偿按照成人补偿金的 10%计算。

14.2.6 补偿方式

经济补偿有多种方式，川航将根据并尊重旅客本人的意愿和选

择，通过现金、里程、代金券等任意一种方式予以兑现。

15.0 航空器上的行为

15.1 如果旅客在飞机上的行为危及航空器或者航空器上任何人或者

财产的安全，或者妨碍机组人员履行职责，或者不遵守机组的指示，

包括但不限于吸烟、酗酒或吸食毒品，对机组或其他旅客造成或有可

能造成不适、不便、损害或者伤害的行为，川航可以采取合理的措施，

包括实施管束，以阻止该行为的继续。该旅客有可能在任何地点被要

求下机并被拒绝续运，而且该旅客有可能因客舱内的不当行为被起

诉。

15.2 旅客应严格遵守机上安全设备使用规定，紧急情况下，应在机

组（含乘务组）的指导下，使用机上应急设备、装具等；非应急情况

下，严禁私自动用有关设备，如：救生衣、氧气瓶、防烟面具等，如

造成后果，川航保留追究当事人责任的权利。

15.3便携式电子设备的禁用和限制

全程禁止旅客在机上使用锂电池移动电源（充电宝），有关便携

04-03 版

式电子设备的禁用和使用限制详见四川航空官网。

15.4 航班禁烟

川航所有的航班均已禁烟，机上所有区域均不允许吸烟。吸电子

烟和合成蒸汽吸烟装臵也在禁止之列。

15.5 酒精饮料

客舱内，除川航航班上供应的含酒精饮料外，不得饮用其他含酒

精饮料。

15.6 安全带

当旅客在机上就坐时，应按要求全程系好安全带。

16.0 附加服务安排

16.1 如果川航为旅客安排由第三方提供的航空运输之外的服务，或

者川航为您出具地面运输、旅馆预订或者车辆租赁等由第三方提供的

（非航空）运输或者服务的票证或者收款凭证，在安排上述附加服务

时，川航仅作为旅客的代理，而对于旅客能否得到此类服务及其服务

质量不承担责任。第三方服务提供者的条款和条件适用于该服务。

16.2 如果川航向旅客提供地面运输，本条件不适用于该地面运输。

17.0

行政手续

17.1 旅客必须遵守中华人民共和国的法律、政府规定、命令、要求

和旅行条件的各项规定，服从政府或机场管理部门和川航的任何安全

检查。

17.2 旅客应出示国家的法律、政府规定、命令、要求或旅行条件所

要求的有效证件。川航对未遵守国家法律、规定、命令、要求或旅行

条件或其证件不符合要求的旅客，保留拒绝载运的权利。

17.3 政府有关主管部门检查旅客的托运行李或自理行李时，旅客应

当到场。对旅客未到场接受检查而发生的任何损失，川航不承担责任。

18.0

连续承运人

18.1 川航和其它承运人依据一本客票或者连续客票履行的运输，应

当被视为一个单一的运输。另请参见本条件 19.1.1款之规定。

04-03 版

19.0 损失责任及赔偿限额

19.1 损失责任

19.1.1川航对旅客的运输责任受本条件约束，旅客航程中的其它承

运人对旅客的运输责任受其各自的运输条件约束。

19.1.2川航仅对在客票承运人栏中填有川航代码的航班或航段在运

输过程中导致的损害承担责任。如果川航为其它承运人的运输填开客

票或者办理托运行李，仅作为该承运人的代理人为上述行为。但对于

托运行李，旅客可以向客票及行李票上列明的第一或者最后承运人索

赔。

19.1.3 对于因川航遵守适用的法律、法规、政府规章和规定或由于

旅客不遵守上述法律、法规、政府规章和规定而引起的任何损失，川

航不承担责任。

19.1.4 除本条件另有规定外，按照适用的法律法规，川航对旅客承

担的责任仅限于经证实的损失和费用。川航对间接的或随之引发的损

失不承担责任。

19.1.5 如果损害是由于旅客的过失造成或促成的，应按照适用的法

律法规，相应免除或者减轻川航的赔偿责任。

19.1.6川航的运输合同，包括本条件以及免除或限制责任的条款，

同样适用于川航的代理人和受雇人。任何情况下，从川航及川航的代

理人和受雇人获取的赔偿总额不得超过规定的责任限额。

19.1.7除非有明确规定，本条件不应使川航放弃适用的法律、法规

有关免除或限制川航责任的任何规定。

19.1.8川航对因旅客的健康状况引起或者加重的任何疾病、受伤或

致残，包括死亡，不承担责任。

19.2 赔偿限额

川航对每名旅客死亡、受伤的赔偿责任限额为人民币 400,000

元。

20.0 生效与修改

20.1 本条件自发布之日起生效并实施。

04-03 版

旅客、行李

国际运输总条件

General Conditions for international

transportation of passenger and baggage

04-03 版

总经理声明

《四川航空股份有限公司旅客、行李国际运输总条件》是依据《蒙特利尔

公约》、《华沙公约》、《中华人民共和国民用航空法》、《中国民用航空旅

客、行李国际运输规则》、《大型飞机公共航空运输承运人运行合格审定规则》

（CCAR-121部）、《危险品规则》等其他现行有效的相关法律、法规制订。

总条件是四川航空股份有限公司国际旅客运输合同的一部分，是川航公司

级的法规性文件，它所阐述的公司国际旅客、行李运输的方针、政策、规定、

标准是公司从事国际旅客运输的客票销售、地面服务等各环节工作人员及地面

服务代理人，在航站运行时必须依据的宗旨和准则。每一个与国际旅客、行李

运输相关的部门和人员、包括分公司、营业部、办事处及地面服务代理人必须

严格遵守并贯彻执行。

总条件的颁发实施，将对公司国际旅客运输中的客票销售、值机服务、行

李运输等各个方面的标准化、程序化、规范化管理起到指导和完善作用，从而

确保公司的飞行运行在安全、正常、服务等方面都有不断的提高。

四川航空股份有限公司

总经理：

2019 年06月 01日

04-03 版

第一章定义……………………………………………………01

第二章适用范围………………………………………………04

第三章客票……………………………………………………05

第四章票价和费用……………………………………………09

第五章定座……………………………………………………10

第六章购票……………………………………………………11

第七章乘机……………………………………………………12

第八章行李运输………………………………………………13

第九章班期时刻、航班取消及变更…………………………23

第十章客票变更………………………………………………24

第十一章退票……………………………………………………25

第十二章航空器上的行为………………………………………27

第十三章拒绝运输和限制运输…………………………………28

第十四章附加服务安排…………………………………………30

第十五章行政手续………………………………………………30

第十六章旅客服务………………………………………………31

第十七章连续承运人……………………………………………32

第十八章损失责任………………………………………………32

第十九章生效与修改……………………………………………33

04-03 版

第一章定义

第一条四川航空股份有限公司《旅客、行李国际运输总条件》（以下简

称“条件”）中的下列用语，除具体条款中有其他要求或另有明确规定外，含

义如下：

（一）“川航”是四川航空股份有限公司的简称，在客票上，川航的两字

代码为“3U”。

（二）“公约”是指根据合同规定适用于该项运输的 1929 年 10 月 12 日

在华沙签订的《统一国际航空运输某些规则的公约》（简称“华沙公约”）、

1955 年9 月28 日在海牙签订的《修改一九二九年十月十二日在华沙签订的统

一国际航空运输某些规则的公约的议定书》（简称“海牙议定书”）以及1999 年

5月28 在蒙特利尔签订的《统一国际航空运输某些规则的公约》（简称“蒙特

利尔公约”）。

（三）“地区航线运输”，指在中国领土内特殊地点之间的运输。包括：

香港特别行政区、澳门特别行政区和台湾地区。

（四）“国际运输”是指根据当事人订立的航空运输合同，无论运输有无

间断或者有无转运，运输的出发地点、约定经停地点和目的地点之一不在中华

人民共和国境内的航空运输。

（五）“川航规定”是指除本条件外，川航为对旅客及其行李的运输进行

管理而公布的并于填开客票之日有效的规定，包括有效的适用票价。

（六）“承运人”指填开客票、承运或约定承运该客票所列旅客及其行李

的公共航空运输企业。

出票承运人：在乘机联或有价票联电子客票交易中显示出数字代码的航空

公司。出票承运人应为电子客票交易的控制与授权实体。

销售承运人：其代码被作为运输承运人记录在电子乘机联或有价票联上的

航空公司。

实际承运人：提供实际航空运输及其附带服务的航空公司。当有双边协议

时，例如代码共享协议，实际承运人可能不是销售承运人。

（七）“授权销售服务代理人”：指经川航授权并代表川航，在授权范围

内销售川航的航空运输服务（产品）的客运销售代理企业。

“授权地面服务代理人”指经川航授权并代表川航，在授权范围内为川航

实际运营航班的旅客和行李提供航空运输地面服务代理业务的企业。

04-03 版

（八）“旅客”是指除机组成员以外，经川航同意在民用航空器上被载运

或将被载运的任何人。

（九）“儿童”是指在旅行之日，年龄满二周岁但不满十二周岁的人。

（十）“无成人陪伴儿童”是指旅行之日年满五周岁但不满十二周岁，无

家长或18岁以上有完全民事行为能力旅客陪伴，单独乘机的儿童。

（十一）“婴儿”是指在旅行之日，出生满十四天（含）以上，但年龄未

满二周岁的人（出生不满14天的婴儿不予承运）。

（十二）“有效身份证件”，指旅客购票和乘机时必须出示的由政府主管

部门规定的证明其身份的证件。如：有效（签证）护照、港澳地区居民和台湾

同胞旅行证件、海员证、港澳台居民居住证、民航局规定的其他有效乘机身份

证件。

（十三）“航班”指飞机按规定的航线、日期及时刻飞行。

（十四）“定座”是指对旅客预定的座位、舱位等级或对行李的重量、体

积的预留。

（十五）“客票”是指承运人或其授权代理人销售或认可并赋予运输权利

的有效文件，包括纸质客票和电子客票。纸质客票指由承运人或代表承运人所

填开的被称为“客票及行李票”的凭证，包括运输合同条件、声明、通知以及

乘机联和旅客联等内容。电子客票是指由承运人或其授权代理人销售并赋予运

输权利的以电子数据形式体现的有效运输凭证，是纸质客票的电子替代产品。

（十六）“连续客票”是指使用同一承运人的两本或两本以上票号连续的

客票填开，并构成一个单一运输合同的客票。

（十七）“定期客票”指列明航班、乘机日期和定妥座位的客票。

（十八）“不定期客票”指未列明航班、乘机日期和未定妥座位的客票。

（十九）“乘机联”是指纸质客票中标明“运输有效”的部分，在电子客

票中指以电子数据形式存储在航空公司数据库的航班信息，表示旅客有权搭乘

该联指定的地点之间的航班。

（二十）“旅客联”或“旅客收据”是指由川航或代表川航填开的纸质客

票中标明“旅客联”或“旅客收据”，并始终由旅客持有的部分。

（二十一）“航空运输电子客票行程单”（以下简称“行程单”）是指承

运人为使用电子客票旅行的旅客填开的凭证，该凭证上载明了旅客的姓名和航

班信息等，不作为机场安检以及登机的凭证。每张电子客票提供一张行程单，

04-03 版

最迟在航班起飞后一个月内打印。旅客应妥善保管，以便办理退票手续时使用。

（二十二）“日”是指日历日，一周包括七日。当用于发通知时，通知发

出日不计算在内；用于确定客票有效期限时，客票填开日或航班飞行开始日不

计算在内。

（二十三）“运价”是指航空公司公布的票价、费用和相关的运输条件。

必要时，应取得相关部门的批准。

（二十四）“普通票价”指在票价适用期内的公务、经济各舱位等级中成

人的最高票价，也包括与之相适应的儿童和婴儿票价。

（二十五）“优惠票价”是指不属于普通票价的其它票价。

（二十六）“签转”是指对销售承运人的变更。

（二十七）“变更收费”是指承运人对旅客自愿提出要求更改原订航班计

划而收取的费用，包括对航班、日期、舱位、客票最长/最短停留期、同一城市

内多个机场、有效期等的变更。

（二十八）“超售”是指航班在办理乘机手续前，其实际定座人数大于该

航班执行机型可利用座位数。

（二十九）“超编”是指航班由于机械、飞机调配等原因引发的机型更改、

航班合并，最终造成的航班旅客“溢出”。

（三十）“代码共享航班”指在某些航班上，川航与其它承运人有约定，

称为“代码共享”。这意味着即使旅客定妥的载明川航的名称或者航空公司代

码(3U)的航班，可能搭乘的是另一承运人实际运营的民用航空器。遇此种情形，

在旅客定座时川航会将实际运营该航空器的承运人告知旅客。

（三十一）“约定经停地点”是指除出发地点和目的地点以外，在客票或

承运人的班期时刻表内列明作为旅客旅行路线上预定停留的地点。

（三十二）“中途分程”是指经承运人事先同意，旅客在出发地点和目的

地点间旅行时，由旅客有意安排在某个地点的旅程间断。

(三十三)“特别提款权”是指国际货币基金组织规定的特别提款权。

(三十四)“乘机登记截止时间”是指实际承运人规定的旅客应该办理完毕

乘机登记手续和领取登机牌的最晚时间。

(三十五) “实际离站时间”指航班旅客登机后，机组得到空管部门许可撤

去航空器最后一个轮档这一动作的时间；

“计划离站时间”指航班时刻管理部门批准的离站时间，是航空公司在航

04-03 版

班时刻表公布并在客票上列明的离站时间。

(三十六)“误机”指旅客未按规定的乘机登记截止时间办妥乘机手续或因

旅行证件不符合规定而未能乘机。

(三十七)“漏乘”指旅客在航班始发站办理乘机手续后或在经停站过站时

未搭乘上指定的航班。

(三十八)“错乘”指旅客乘坐了不是客票上列明的航班。

(三十九)“行李”是指旅客在旅行中为了穿着、使用、舒适或者便利而携

带的必要、适量的物品和其他个人财物。包括旅客的托运行李和非托运行李。

(四十)“行李票”是指客票中与运输旅客的托运行李有关的部分。

(四十一)“托运行李”是指已经填开行李票并由旅客交由承运人负责照管

的行李，并出具行李识别标签的行李。

(四十二)“非托运行李”是指除旅客托运行李以外的由旅客自行照管的行

李，包括随身携带行李和占座行李。

(四十三)“行李牌识别联”是指由承运人专为识别托运行李出具给旅客的

凭据。

(四十四)“损失”是指在承运人提供运输或与运输有关的服务时发生的损

失，包括死亡、受伤、延误、丢失、部分损失或其他损坏。

(四十五)“不可抗力”是指非正常的、无法预见的，并且在无法控制的情

况下，即使采取一切可能的措施，仍不能避免其后果的发生。

第二章适用范围

第二条

（一）一般规定

1、除本条（二）、（三）、（四）款中另有规定外，本条件适用于川航

以民用航空器运输旅客、行李并收取费用的国际运输以及川航作为实际承运人

的代码共享航班或航段。

2、除免费和折扣票价运输条件、合同、票证另有规定外，本条件亦适用

于免费和折扣票价运输。

3、除政府法规及有关合同、票证另有规定外，本条件亦适用于特殊管理

的国际航线。

4、代码共享

04-03 版

在某些航班上,川航与其它承运人实施了“代码共享”，这意味着即使您定

妥了川航的航班并持有载明川航的名称或者川航代码的客票,但是搭乘的可能

是另一承运人运营的航空器。遇此种情形,在您定座时,我们会将经营该航空器

的承运人告知您。

5、其他规定

（1）中国大陆与香港、澳门特别行政区、台湾地区之间航线的运输参照本

条件执行。

（2）本条件包括中文和英文两种版本，如有分歧，以中文版本为准。

（二）根据川航包机合同提供的运输，本条件仅适用于该包机合同和包机

客票的条款中涉及的范围。

（三）本条件中如果含有与现行适用的国际公约、国家法律、行政法规、

规章、命令或要求不一致的条款，除不一致的条款外，本条件的其余条款仍然

有效。

（四）除有特别注明外，在川航的规定中，如果含有与本条件不一致的条

款，以本条件为准。

第三章客票

第一节一般规定

第三条川航客票是川航和客票上所列姓名的旅客之间运输合同的初步证

据。川航只向持有川航或与川航签有联运协议的航空公司票证的旅客提供运输，

而且可以要求旅客出示相应有效的身份证件。川航客票中的合同条件是川航运

输条件部分条款的概述。

第四条客票不得转让。如果客票不是由有权乘机或退票的人出示，而川

航按规定向出示该客票的人提供了运输或退款，川航对原客票有权乘机或退票

的人，不承担责任。

第五条某些以优惠票价销售的客票，可以退还部分票款或不得退票。旅

客应选择最适合自身需要的票价进行购买。

第六条客票使用要求：

（一）对于纸质客票，旅客未能出示根据川航规定填开的并包括所乘航班

的乘机联和所有其他未使用的乘机联和旅客联的有效客票，无权要求乘机。旅

客出示残损客票或非承运人或其授权代理人更改的客票，也无权要求乘机。

04-03 版

（二）客票必须按照客票所列明的航程，从始发地点开始顺序使用，不得

颠倒顺序或跳序使用，否则，川航有权拒绝承运。

（三）客票上的旅客姓名应与旅客提供的身份信息相符，旅客应出示购票

时使用的有效旅行证件，否则川航有权拒绝其登机。

（四）对于电子客票，如果旅客要求乘坐的航段的电子票联不是未使用的

有效客票状态，川航有权拒绝承运。

（五）每张纸质乘机联或电子客票联应按照其所列明的座位等级和已定妥

座位的航班及日期由川航接受运输。对未定妥座位的纸质乘机联或电子客票联，

川航或其授权销售代理人应按旅客申请，根据适用票价和所申请航班座位可利

用情况为旅客定座。

第七条客票上承运人的名称可以使用缩语代码。

第二节客票的有效期

第八条

（一）普通票价的客票自旅行开始之日起，一年内运输有效；如果客票第

一段未使用或不定期的客票，自填开客票之日起，一年内运输有效。若客票的

第一航段已使用，客票换开后，原有效期不变；若原客票完全未使用，客票换

开后，新客票的有效期自旅行开始之日计算，一年内运输有效；换开后的客票

第一航段未使用的，自客票换开之日起计算，一年内运输有效。

（二）客票有效期的计算，自旅行开始或者填开客票之日的次日零时（含）

起至有效期满之日的二十四小时（不含）为止。

（三）旅客应在客票有效期内，完成客票上列明的全部航程。如果购买的

优惠客票对旅行日期有特殊规定的，必须在该适用运价的规定时间内完成客票

列明的全部航程。

（四）多航段客票以第一段旅行开始之日起计算。

第三节客票有效期的延长

第九条

（一）川航由于下列原因之一，造成旅客未能在客票有效期内旅行的，其

客票有效期将延长到川航能够按照该客票已付票价的舱位等级提供座位的最早

航班为止：

04-03 版

1、川航取消旅客已定妥座位的航班；

2、川航未在航班经停地点降停，而该经停地点是旅客的出发地点、目的

地点或者中途分程地点；

3、川航未能合理地按照班期时刻进行航班飞行；

4、川航造成旅客已定妥座位的航班衔接错失；

5、川航更换了旅客的舱位等级；

6、川航未能提供事先已定妥的座位。

（二）持普通票价客票或与普通票价客票有效期相同的特种票价客票的旅

客未能在客票有效期内旅行，是由于川航在该旅客定座时未能提供该客票舱位

等级的航班座位，其客票有效期限可以延长至川航能够按照该客票已付票价的

舱位等级提供座位的第一个航班为止，但延长期限不得超过七日。

（三）开始旅行的旅客在其持有的客票有效期内因病使旅行受阻时，应最

迟在航班规定起飞时间前提出并出示川航认可的医疗机构出具的医生诊断证

明，川航可按旅客所付票价的规定，决定是否对该旅客及其陪伴人员的客票进

行免费变更（免收变更费用，但涉及票价差额需要收取）。

（四）如旅客或其直系亲属在旅行开始之前或旅途中死亡，在提供航空公

司要求的死亡证明及近亲属证明后，该旅客的客票可自愿变更（免收变更费）

或按照自愿退票（免收退票费）的规定办理退款。

第四节纸质客票遗失

第十条一般规定

旅客遗失未使用的纸质客票、乘机联、旅费证或换取服务联或其他运输凭

证，应由其本人负责；如因此影响行程，川航不承担责任。川航可根据情况，

按照本节规定和票价限制条件办理。旅客无权要求川航对遗失票证必须退还票

款或补开票证。

第十一条遗失客票的报失

（一）旅客的纸质客票全部或部分遗失或残损，或旅客出示的客票未能包

括旅客联和所有未使用的乘机联，旅客应以书面形式在客票有效期内向川航或

其授权代理人申请挂失，并填写《遗失票证报失申请书》。遗失的团体客票的

挂失手续必须在停止办理乘机手续前办理。包机客票不能办理遗失客票。

（二）旅客申请客票挂失，须提供其有效身份证件，如申请挂失者不是旅

04-03 版

客本人，需出示旅客本人和挂失人的有效身份证件，并提供原购票的日期、地

点、原客票出票人联或其复印件、遗失地公安部门的证明及其他令川航满意的

资料或证明。

（三）旅客客票挂失申请应在该客票有效期内尽快办理。

（四）如遗失客票被冒用或冒退，川航不承担责任。

第十二条遗失客票的补开及退款期限

（一）定期客票遗失，川航原则上不予以补开新票。但在特殊情况下，经

受理报失的川航直属销售部门批准，在原订航班停止办理乘机手续前向川航提

供符合本节十一条规定的资料与证明，经川航查证后，在下列条件下可以补开

原定航班新客票：

1、旅客须填写《四川航空股份有限公司遗失票证报失申请书》；

2、旅客须声明同意赔偿可能由此造成的川航的一切损失，包括已经或今

后被他人冒用或冒退以及必要的诉讼费用。

（二）不定期客票或旅费证遗失，只能申请退款，不能申请补开。

（三）对未经查证的遗失客票，川航有权不予补开新客票。如旅客要求继

续旅行，应按现行票价另购新票。

（四）纯川航承运客票，川航办理退款手续的期限为第一航段旅行之日起

（完全未使用的客票为填开之日起）十三个月后的六十天内；涉及外航联运的

客票，川航退款期限为十八个月后的六十天内。如在此期间发现客票已被冒用、

冒退或冒领，则不予退款。

（五）由于旅客原因造成已打印电子客票行程单遗失，按《航空运输电子

客票行程单管理办法（暂行）》规定，不再补打印。

第五节票联的顺序和使用

第十三条

（一）旅客购买的客票，仅适用于客票上所列明的自出发地点、约定的经

停地点至目的地点的运输。旅客所支付的票价，是以川航的运价通告和客票上

所列明的运输为依据的。票价是川航与旅客之间运输合同的基本内容。

（二）客票的乘机联必须按照客票所列明的航程，从始发地点开始顺序使

用，不得颠倒顺序或跳序使用。对于未按顺序使用的乘机联，在客票有效期内，

按自愿退票规定办理退票。

04-03 版

（三）如果旅客要改变运输合同的任何一项内容，应当事先与川航联系。

运输合同一经改变，将按新的运输合同重新计算票价。旅客可自行选择接受新

票价还是维持客票上原来的运输。如果因为不可抗力，旅客需要改变运输的任

何一项内容，应当尽早与川航联系，川航将在合理的范围内尽力将旅客运送至

下一个中途分程地点或者最终目的地点。

（四）如果旅客未经川航同意而改变运输，川航将按照旅客实际的旅行确

定票价。旅客应当支付原票价与运输变更后适用票价之间的差额。

（五）某些运输内容的变更将导致票价的提高，如出发地点的变更或旅行

方向的变更；很多票价仅对客票上载明的特定日期的航班有效，并且不得变更，

或者是在支付相应的费用后方可变更。

（六）旅客客票上的每一张乘机联应当列明舱位等级、乘机日期、航班，

且在定妥座位后方可用于运输。如果旅客出具的客票是不定期的，旅客可根据

川航的运价通告和航班座位可利用情况申请定座。

（七）如果旅客不搭乘已定妥座位的航班，且未预先通知川航，川航可以

取消旅客客票上列明的续程或回程航班定座。

第六节超售

按照国际航空运输行业通行的做法，川航可能在某些航班上进行适当的超

售。在个别超售情况下可能会有个别旅客不能按原定航班成行。需要拉下旅客

时，川航会寻找自愿下机者并根据优先登机规定办理。对于因航班超售未能如

期成行的旅客，川航将尽力将其安排到后续最早航班上以使旅客成行，并视具

体情况按照川航赔偿标准给予一定的补偿。

第四章票价和费用

第十四条票价的适用

（一）客票价只适用于旅客由出发地机场至目的地机场的航空运输，不包

括同一城市的机场与机场之间或机场与市区之间的地面运输费用和各项附加

费。

（二）适用票价是旅客购票时所适用的有效运价，适用于客票上所载明的

特定日期和航程等运输内容。

（三）客票售出后，如票价调整，票款不作变动。如果旅客要变更航程或

04-03 版

者旅行日期，将可能影响其应支付的票价。

（四）使用特种票价的客票，应符合该特种票价规定的条件。

第十五条路线

票价只适用于与票价相关而公布的路线。票价适用于多条旅行路线的，旅

客可在出票前指定路线；旅客未指定路线的，由川航或其授权代理人确定。

第十六条税款和费用

政府和其他有关当局或机场经营人，因向旅客提供服务设施而按规定征收

的税款或收取的费用，均不包括在适用票价之内。该项税款或费用，应由旅客

支付，由航空公司代为收取。

旅客购买机票时，承运人将告知旅客未包括在票价中的税款和费用，税费

会在客票上分别列明。对航空旅行征收的税款或费用常有变动，而且有可能在

客票售出以后征收。如果客票上列明适用的税费有所增加或在客票售出后新增

税费，旅客有义务补交。同样，如果旅客在购买机票时支付的税费因被取消或

减少而不再适用于旅客，旅客有权申请退款。

“旅客运输燃油附加费和航空保险附加费”由承运人根据国家或地区有关

规定发布并收取。不占座婴儿免燃油附加费，占座婴儿和儿童按成人标准收取

燃油附加费。

第十七条付款方式

旅客应使用川航可接受的货币交付票款和费用。当支付的货币不是公布票

价的货币时，应按川航规定的兑换率换算后支付。除川航与旅客另有协议外，

票款一律现付。

第五章定座

第十八条定座基本要求

（一）未经川航或其授权代理人记录认可，不得认为定座已确认；定座只

有在旅客按照川航规定的手续和购票时限交付票款，经川航或其授权代理人认

可并填开客票，并将该定座列入客票有关乘机联内交给旅客以后，才能认为座

位已经定妥和有效。

（二）按照川航规定，某些特种票价可以附有限制或免除旅客更改、取消

定座权利的条件。

（三）川航可以在必要时暂停接受某一航班的定座。

04-03 版

第十九条特殊旅客定座

（一）出于运行、安全或安保的需要，需监护人员陪伴同行的旅客（如儿

童、婴儿、老人、病残人员、押解人员等）所定服务等级舱位必须与同行监护

人员定座服务舱位一致。

（二）特殊旅客是指需要给予特别礼遇和照顾，或由于其身体和精神状况

需要给予特殊照料，或在一定条件下才能运输的旅客。特殊旅客须经川航及其

他有关承运人同意方可接受定座。

第二十条购票期限

如果旅客未在川航规定的购票时限内交付票款，川航有权取消其定座。

第二十一条个人资料

（一）旅客向川航提供的个人资料旨在用于定座及安排相关运输服务。为

此，旅客授权川航保留其个人资料且可将资料传送给川航有关部门、或其他相

关承运人、或相关运输服务的提供者、或法律、法规许可的机构，这些转发对

象可以在任何国家。对于旅客提供给川航的个人资料，川航将善加保密。

（二）旅客提供的有效证件的有效期至少应在自旅行开始之日起半年以上。

旅客个人资料的真实性由旅客本人负责，川航没有审查的义务。

（三）旅客如拒绝提供个人资料，川航有权不予定座。

第二十二条取消座位

（一）旅客更改或者取消定座，应当在川航规定的时限内提出。票价附有

条件的，旅客更改或者取消定座，应当符合该条件的规定。

（二）如旅客不使用已定妥的座位，也未通知川航或其授权代理人，川航

可以取消旅客所有已定妥的续程或回程座位；并可向未使用已定妥座位的旅客

收取服务费。

第六章购票

第二十三条一般规定

（一）旅客可在川航或川航授权销售代理人的售票处以及登陆川航网站购

票。也可通过川航热线进行咨询和购票：

川航网站：http://www.sichuanair.com

川航热线：95378、028-88888888

川航网站直销服务热线：95378、028-88888888

04-03 版

（二）旅客购票时应填写《旅客定座单》，提供本人有效身份证件或公安

机关出具的其它有效身份证件信息，同时确保其与办理乘机登记手续时使用的

证件相同、确保护照有效期至少应在自旅行开始之日起半年以上，并应看清楚

不同航线、舱位价格的运价通告和退改签相关规定。

（三）川航有权要求旅客出示本人有效护照或其他旅行证件，但对其真实

性和有效性不承担责任。

（四）购买儿童票、婴儿票，应提供儿童、婴儿出生日期的有效证件或证

明。

（五）重病旅客、孕妇（怀孕32 周以上）购票，应持有川航认可的县、市

级（或相当于这一级）及以上医疗单位出具的医生诊断证明，经川航同意后，

方可购票。在乘机时，旅客可能需要提供相应的医疗证明或诊断证明书。怀孕

超过36周（含）的孕妇，不予运输。

（六）每位旅客应单独持有客票。

（七）婴儿及不满5周岁的儿童乘机必须有年满18周岁具有完全民事行为

能力的成人陪同。有成人陪伴儿童乘机时，应购买与其陪伴人相同服务等级舱

位的机票。

（八）婴儿客票必须提前申请，如未提前办理婴儿订座申请或成人出票后

补定婴儿客票的，可能会因航班安全而被拒绝运输，同行旅客所持客票如要求

变更或退票则按自愿变更或自愿退票办理。

（九）五周岁以上十二周岁以下儿童如单独乘机，须先向川航申请办理无

成人陪伴儿童乘机手续，经川航同意后，方可购票。

（十）川航或其授权销售代理人应根据旅客的要求，出售单程、联程或来

回程客票。

（十一）川航或其授权销售代理人的售票场所或网站应设置班期时刻表、

航线图、航空运价表和旅客须知等必备资料。

第七章乘机

第二十四条一般规定

（一）旅客应在川航规定的时限内到达机场，凭客票及本人有效身份证件

按时办理客票查验、托运行李、领取登机牌等乘机手续。

（二）如旅客未能按时到达乘机登记柜台，或未在规定的登机口关闭时间

04-03 版

之前到达登机口，或未能出示其有效身份证件及运输凭证，或未做好旅行的准

备，川航为不延误航班可取消旅客已定妥的座位。对旅客因此而产生的损失和

费用，川航不承担责任。如果旅客提出退票，按自愿退票规定办理。

（三）各机场的截止办理乘机手续时间并不一致，如旅客对川航航班出港

机场截止办理乘机手续时间不了解，应提前向销售人员进行咨询或登录川航官

方网站 http://www.sichuanair.com 查询。旅客应预留充足的时间办理乘机登

机手续。如果旅客未在规定的航班截止办理乘机手续时间之前办理乘机手续，

川航有权取消旅客的定座。

（四）川航及川航地面服务代理人应按时开放乘机登记柜台，按规定接受

旅客出具的客票，快速、准确地办理乘机登记手续。办理乘机手续时应仔细核

查旅客护照有效期（按目的国对旅客护照有效期的要求进行检查）、签证或签

注的有效性。

（五）乘机前，旅客及其行李和免费随身携带物品必须经过安全检查。

第二十五条机上座位安排

（一）川航将尽力满足旅客预先申请机上座位的要求。但川航不能保证提

供任何指定的座位，只负责按旅客定座的服务舱位等级提供座位。

（二）出于运行、安全或安保的需要，需监护人员陪伴同行的旅客机上座

位应与同行监护人员机上座位相邻，川航始终保留分配或者重新分配机上座位

的权利，即使是在登机之后。

（三）飞机应急出口处的座位必须由川航指定安排。

第二十六条旅客漏乘或错乘

（一）由于旅客原因发生漏乘，按自愿退票的规定办理。

（二）由于川航原因造成旅客漏乘，川航应尽早安排旅客乘坐后续航班成

行，如旅客要求退票，按非自愿退票的有关规定办理。

（三）旅客错乘飞机，如要求在错乘的到达站终止旅行，票款不补不退。

（四）由于川航原因造成旅客错乘，川航应尽早安排旅客搭乘后续航班飞

往旅客客票上列明的目的地点，票款不补不退。如旅客要求退票，按非自愿退

票的规定办理。

第八章行李运输

第一节一般规定

04-03 版

第二十七条川航承运的行李，按照运输责任分为托运行李和非托运行李。

第二十八条不得作为行李运输的物品

旅客不得在行李（包括托运行李和非托运行李）中夹带下列物品，也不得

随身携带进入客舱：

（一）不符合本条件第一章第一条第（三十三）款定义范围内的物品。

（二）可能危及航空器、机上人员或者财产安全的物品，比如在国际民用

航空组织（ICAO）《关于危险物品航空安全运输技术细则》（ICAO-TI）和国际

航空运输协会（IATA）《关于危险物品运输规则》（IATA-DGR）以及川航的《危

险品运输手册》中列明的以下禁运物品（包含但不限于）：

爆炸品；气体（包括易燃气体、非易燃无毒性气体、有毒气体）；易燃液

体；易燃固体、易于自燃的物质、遇水释放易燃气体的物质；氧化剂和有机过

氧化物；毒性物质和传染性物质；放射性物质；腐蚀性物质；杂项危险品。

（三）任何始发地国家、目的地国家、经停地国家或飞越国家的适用法律、

条例或命令禁止运输的物品。

（四）枪支及其主要零部件，符合本条件三十条（二）规定的除外

含军用、民用、公务用枪、国家禁止的其他枪支：如手枪、步枪、冲锋枪、

机枪、防暴枪、气枪、麻醉注射枪、样品枪、道具枪、钢珠枪、催泪枪、电击

枪，及上述物品的仿制品等。

（五）弹药（符合本条件三十条（二）规定的除外）、军械、警械及其主

要零部件（警棍、军用或警用匕首、刺刀等）；国家禁止的械具（电击器、防

卫器等），上述物品的仿制品。

（六）国家管制刀具（匕首、三棱刀、机械加工用的三棱刮刀、带有自锁

装置的刀具和形似匕首但长度超过匕首的单刃刀、双刃刀以及其它类似的单刃、

双刃、三棱尖刀等），及其他属于国家规定的管制器具，如弩。

（七）其他物品：

1、由于物品的危险性、不安全性，或由于其重量、体积、包装、形状或

者性质不适宜运输的物品，及国家规定的其他禁运物品；

2、传染病病原体；

3、火种（包括各类点火装置），如打火机、火柴、点烟器、镁棒（打火

石）；

4、额定能量超过 160Wh 或生产厂家召回的有安全缺陷的或标识不清、无

04-03 版

明确生产厂家厂商或无法确认额定能量/锂金属含量的充电宝、锂电池（电动轮

椅使用的锂电池的运输标准按照川航相关规定办理）；

5、酒精体积百分含量大于70%的酒精饮料；

6、活体动物（本条件第六节规定的小动物、服务犬除外）；

7、医用小型气态氧气瓶（或空气瓶）及液氧装置，包括已使用的空氧气

瓶；

8、易碎、易损、易腐物品及带有明显异味的鲜活物品（如海鲜、榴莲等）；

9、强磁化物、有强烈刺激性气味或者容易引起旅客恐慌情绪的物品以及

不能判明性质可能具有危险性的物品。

第二十九条不得作为托运行李的物品

（一）下列物品不得作为托运行李或在托运行李中夹带，对托运行李中放

置或夹带下述物品的遗失和损坏，川航按一般托运行李承担责任，损害赔偿责

任参见本条件第四十九条：

1、易碎或易损坏物品；

2、易腐物品；

3、现金、流通票证、有价证券、汇票；

4、珠宝；

5、贵重金属及其制品、金银制品；

6、古玩字画、绝版视频、绝版印刷品或手稿；

7、电脑及配件、个人通讯设备及配件、个人电子数码设备及配件；

8、样品等贵重物品；

9、外交信袋；

10、重要文件和资料；

11、旅行证件、医疗证明、X光片；

12、需要专人照管的物品以及个人需定时服用的处方药。

（二）锂电池、锂电池移动电源（如充电宝）不得作为托运行李或夹入行

李内托运。

第三十条限制运输的物品

下列物品只有在符合川航所规定的限制条件、数量和包装要求的情况下，

并经川航同意，方可接受作为托运行李运输。

（一）精密仪器、电器等类物品，应作为货物托运，如按托运行李运输，

04-03 版

必须有妥善包装，并且此类物品的重量不得计算在免费行李额内。

（二）体育运动用器械，包括体育运动用枪支和弹药可凭出入境或所经过

国家/地区的批准证明作为托运行李运输，但不得作为非托运行李带入客舱。枪

支必须卸下子弹和扣上保险并妥善包装。弹药的运输应按危险物品运输的有关

规定办理。

（三）管制刀具以外的利器、钝器，例如菜刀、餐刀、水果刀、工艺品刀、

手术刀、剪刀等；用作武术文艺表演的刀、矛、剑、戟、棍棒（含伸缩棍、双

节棍）、球棒、桌球杆、板球球拍、曲棍球杆、高尔夫球杆、登山杖、滑雪杖、

指节铜套（手钉）以及钢锉、铁锥、斧子、短棍、锤子等，应放入托运行李内

运输。

（四）干冰、液态物品、酒类及含有酒精的饮料等。

（五）外交信袋、机要文件。

（六）本章第六节规定的小动物、服务犬。

（七）因残疾、健康、年龄等原因，行动受限旅客旅行中使用的电动轮椅。

（八）锂电池、锂电池移动电源（如充电宝）不得作为托运行李运输，且

随身携带的锂电池、锂电池移动电源（如充电宝）需满足额定能量或锂含量限

制、数量限制、相关批准规定且仅限个人自用携带，具体详见四川航空官网。

（九）不适宜在航空器货舱内运输，如精致的乐器，并且不符合本章第三

节规定（重量、体积限制）的物品，应作为占座行李带入客舱并单独付费，由

旅客自行保管。

第三十一条拒绝运输权

根据川航的判断,川航可以在通知旅客后拒绝承运旅客或旅客的行李。遇此

种情形,旅客有权退票。由于下列原因之一,川航也有权拒绝承运旅客或旅客的

行李：

（一）旅客的行李，如属于或夹带有第二十八条所列物品，或者托运行李

内夹带第二十九条所列的物品，川航有权拒绝接受或中止该行李的运输。

（二）事先未与川航联系作好安排的逾重（超限）行李，将有可能不作为

与旅客随机的行李运输，而使用可利用后续航班运送。

（三）如果旅客的托运行李的外包装或内装物品不符合运输要求，川航有

权拒绝接受该行李的运输。

（四）承运旅客或旅客的行李，违反了任何始发地、目的地、经停地或飞

04-03 版

越地国家适用的法律、法规或命令。

（五）承运旅客或旅客的行李，可能危及或者影响其他旅客或者机组人员

的安全、健康、便利或舒适。

第三十二条检查权

川航为了运输安全，有权要求旅客接受对其行李进行安全检查；必要时，

也可以在旅客没有到场的情况下对其行李进行检查。如旅客不接受此种检查，

川航有权拒绝运输。

第二节行李托运

第三十三条旅客托运行李必须符合下列要求：

（一）旅客必须凭有效客票托运行李。川航应将旅客托运的行李件数和重

量准确录入离港系统中，每个旅客的行李须登记在其本人的记录上。如旅客持

纸质客票，还应填写在客票的相应位置。

（二）旅客应当在承运人指定的地点和时间内办理行李托运手续。

（三）川航对旅客托运的每件行李应拴挂行李牌，并将行李牌识别联交给旅

客。

（四）托运行李的重量和体积不得超过川航的规定，超过规定的托运行李

应事先征得川航的同意。

（五）旅客应在行李托运以前贴、挂上姓名或便于识别的其他个人标记。

（六）托运行李必须包装完善、锁扣完好、捆扎牢固，能承受一定的压力，

能够在正常的操作条件下安全装卸和运输，并应符合下列条件：

1、旅行箱、旅行袋和手提包等必须加锁；

2、两件（含）以上的包件，不能捆为一件；

3、行李上不能附插其它物品；

4、竹篮、网兜、草绳、草袋等不能作为行李的外包装物；

5、行李上应写明旅客的姓名、详细地址、电话号码。

（七）托运行李应当与旅客同机运输。如果在特殊情况下（由于安全、安

保或运行方面的原因），收运的行李无法与旅客同机运输，川航应当向旅客说

明情况，在确保安全的情况下，可将托运行李改由后续航班运输，并由川航交

付旅客，除非法律要求旅客须亲自到场办理海关手续。

第三节免费行李额

04-03 版

第三十四条免费行李额

（一）所有国际及地区航线均采用计件制行李运输规则；

1、不占座位的婴儿旅客可免费托运1件行李，重量不超过10千克（22磅），

体积（三边之和）不超过115厘米（45英寸），并可免费托运1辆全折叠的轻

便婴儿车或婴儿手推车。

2、团队旅客免费行李额与散客的标准一致。

3、搭乘同一航班前往同一目的地的两个（含）以上的同行旅客，如在同

一时间、同一地点办理行李托运手续，其免费行李额可以按照各自所购舱位等

级标准合并计算。

4、构成国际运输的国内航段，每位旅客的免费行李额按适用的国际航线

免费行李额计算。

5、购买混合等级客票的旅客，其免费行李额按各该航段级别规定的免费

行李额分别计算。

6、旅客自愿改变舱位等级，应按照新购票的票价等级享受免费行李额；

旅客非自愿改变舱位等级，应按照原票价等级享受免费行李额。

7、航程出现中途分程时，全航程行李额应按可享受的较高免费行李额予

以执行。

8、当主航段的航班是川航代码共享航班时，免费行李额按承运方规则执

行。

（二）国际/地区航线免费行李额标准，按照川航在官网上及时更新和公布

的标准执行。

（三）托运行李的体积限制

1、托运行李的体积限制应遵循当地法律规定，无明确规定的，单件托运行

李的三边之和不得超过300厘米（118英寸）。

2、超过上述体积限制的行李，应作为货物运输。

3、特殊行李（例如滑雪用具、钓鱼用具等）托运体积应按照相关规定执行。

（四）托运行李的重量限制

1、对于涉及英国或英联邦国家（例如加拿大、澳大利亚等）航线，单件托

运行李的最大重量不得超过32千克（70磅）。

2、其他航线，应遵循当地法律规定，无明确规定的，单件托运行李的最大

重量不得超过45千克（100磅）。

04-03 版

3、超过上述重量限制的行李，应作为货物运输。

第三十五条非托运行李的限制

（一）重量和体积

每位公务舱和经济舱旅客可随身携带一件行李，重量不得超过 5 公斤。上

述每件行李三边之和不得超过115 厘米（20×40×55）,并可置于客舱行李箱内

或座椅下并可置于客舱行李箱内或座椅下。如不能以上述方式放置，或由于超

重超大的原因，或出于安全方面的考虑，则应当作为托运行李运输。

（二）大件行李

如旅客的行李物品不适合作为托运行李装在货舱内运输（如精致的乐器），

并且不符合本条（一）款的规定，需事先征得川航的同意并且交付相应费用后，

可作为占座行李带入客舱并由旅客自行保管。

第三十六条旅客的托运行李和非托运行李均应在办理乘机手续时交川航

计重或计件，并将重量和件数填入“客票及行李票”的相应栏内。托运行李在

运输期间由川航负责照顾，非托运行李在运输期间由旅客自行照管。

第四节逾重（超限）行李

第三十七条

（一）旅客的托运行李超过其免费行李额的部分，称为逾重（超限）行李，

应当支付逾重（超限）行李费。

（二）收取逾重（超限）行李费，应填开逾重（超限）行李票。

（三）逾重（超限）行李的收费，应分别按照超出件数、超出重量、超出

尺寸三个方面的标准进行累计收费。

（四）逾重行李费率和计算方法，按照川航在官网上及时更新和公布的标

准执行。

（五）收费标准默认货币为人民币，特殊情况下（如旅客无人民币等），

收取旅客目的地货币时，参照目的地始发行李收费标准执行。

第五节行李声明价值

第三十八条一般规定

（一）旅客的托运行李，每公斤价值超过30美元或等值的其他货币时，可

办理行李声明价值，并支付行李声明价值附加费。

04-03 版

（二）托运行李的声明价值不能超过行李本身的实际价值。每一旅客的行

李声明价值最高限额为 5000 美元( 或等值人民币及其它货币金额)。如川航对

声明价值有异议而旅客又拒绝接受检查时，川航有权拒绝收运。

（三）旅客托运的小动物不办理声明价值。

（四）川航按照旅客声明的价值中超过本条（一）规定限额部分的价值的5

‰收取声明价值附加费。

第三十九条如果声明价值行李的部分运输由不提供行李声明价值服务的

其他承运人承担时，川航有权拒绝提供托运行李的声明价值服务。

第六节小动物、服务犬

第四十条小动物是指家庭饲养的狗、猫、鸟或其他玩赏宠物。野生动物

和具有形体怪异或者具有攻击性、易于伤人等特性的动物，如蛇、藏獒、斗牛

犬等，不属于小动物范围，不能作为行李运输。不适合航空旅行的小动物（包

括短鼻犬、短鼻猫类动物；斗犬；对高温高空环境不适的犬种如萨摩耶犬等）

不得作为行李运输。承运人有权决定小动物是否属于可运输的范围及宠物运输

的方式,并且有权限制一架飞机运输宠物的数量。

第四十一条旅客携带小动物，应符合下列规定：

（一）装入质量与尺寸符合托运标准的容器，并随附有效的检疫合格证明

和疫苗接种证明。

（二）必须具备中华人民共和国以及运输过程中有关国家运输动物出、入

境和过境所需的有效证件；

（三）事先经川航和有关连续承运人同意，并按照川航及相关承运人的运

输规定的办理。

第四十二条旅客携带的小动物及容器和食物，应当作为托运行李交川航，

并按逾重（超限）行李交付运费。除经川航特许外，不能带入客舱。

第四十三条

（一）服务犬是指为残疾人生活和工作提供协助的特种犬，包括辅助犬、

导听犬、导盲犬。

（二）川航遵照民航主管部门残疾人航空运输相关法律法规，为符合条件

的乘机人及服务犬提供运输。

（三）旅客携带服务犬乘机，必须在不晚于航班预计起飞时间前48小时提

04-03 版

出申请，在符合川航运输条件并经川航同意后，可由残疾旅客本人带入客舱运

输。服务犬连同其容器和食物可以免费运输，不计算在免费行李额内。

（四）服务犬的运输限制及标准，具体详见四川航空官网。

第四十四条除非川航有过失，川航对运输途中小动物的受伤、丢失、延

误、患病或者死亡不承担责任。旅客应对运输上述小动物（包括服务犬）承担

全部责任。如小动物因被拒绝入境或者过境而造成的受伤、丢失、延误、患病

或者死亡，川航不承担责任。

第四十五条

（一）旅客应对小动物可能对其他旅客或机组造成的所有损害或伤害承担全

部责任。

（二）如果小动物没有入境或经停国家或地区要求的所有必须的出境、入

境、健康和其它有效文件,川航将不承担责任。携带该小动物的人必须赔偿因所

需文件的缺失或不完整给川航造成的任何罚款、费用、损失或负债。

（三）在中途不降停的长距离飞行航班上或者在某种型号的飞机上，不适

宜运输小动物，川航可以不接受运输。

第七节行李交付

第四十六条行李交付

（一）旅客应在“客票及行李票”上载明的目的点或者中途分程地点凭行

李牌识别联领取行李。必要时，应交验“客票及行李票”。

（二）经川航同意旅客可在中途经停地点领取托运行李，但对已开始运输

的逾重（超限）行李，未使用航段的已付运费不予退还。

（三）若旅客未立即领取行李，川航从行李到达的次日起向旅客收取行李

保管费。对于旅客行李中的易腐物品，川航有权在行李到达24 小时后予以处理。

（四）川航凭行李牌识别联交付行李，对于领取行李的人是否确系旅客本

人，以及由此造成的损失及费用，不承担责任。

（五）旅客未交验行李牌识别联而要求领取托运行李，领取行李人应当提

供川航认可的证明，必要时填写川航规定的声明书，声明同意赔偿由此可能造

成川航的损失。

（六）旅客在领取托运行李时未提出书面异议，即为该托运行李已完好交

付并与运输凭证相符的初步证据。

04-03 版

第四十七条无人认领的行李

行李自到达的次日起，超过 180 日仍无人认领，川航可按照无法交付行李

的有关规定处理。对于旅客行李中的鲜活、易腐物品，不受上述时间限制。

第四十八条行李不正常运输的处理

（一）行李运输发生延误、丢失或损坏，川航或川航地面代理人应会同旅

客填写《行李运输事故记录》，尽快查明情况和原因，并将调查结果答复旅客

和有关单位。如发生行李赔偿，可在始发地点，经停地点或目的地点办理。

（二）因川航原因使旅客的托运行李未能与旅客同机到达，造成旅客旅途

生活的不便，应给予旅客适当的临时生活用品补偿费。

第四十九条行李赔偿

（一）赔偿限额

1、如果客票内未记录托运行李的重量，则用于计算赔偿额的行李重量不

得高于该旅客相应舱位等级所享受的免费行李额。

2、按前述规定已办理声明价值的托运行李按所声明价值赔偿。如果所声

明价值超过行李的实际价值，则按行李的实际价值赔偿。

3、适用于《蒙特利尔公约》的航线

（1）没有购物发票等充分证据证明的情况下，每名旅客托运行李和非托运

行李的最高限额为每公斤30美元。

（2）如证据充分，则每名旅客托运行李和非托运行李的最高限额为1131特

别提款权。

4、适用于《华沙公约》的航线

（1）赔偿限额为：每公斤17特别提款权。

（2）非托运行李的赔偿限额为332特别提款权。

5、特别提款权是指由国际货币基金组织规定的特别提款权，1个特别提款

权价值约等于1.37美元，它的比价是浮动的，川航以实际承运旅客日期汇率折

算等价货币。

（二）索赔和诉讼的时限

1、提出异议时限

（1）旅客在发现托运行李发生损失的情况下，须立即（书面）向川航提出

异议，最迟不超过从收到行李之日起七天以内；在行李延误的情况下，任何异

议最迟不得超过从行李应交付收件人保管之日起二十一天以内提出。

04-03 版

（2）任何异议必须以书面形式在上述规定的时限内提出，否则不能向川航

提出索赔和诉讼。

2、索赔诉讼应在飞机到达的目的地之日起，或从飞机应该到达之日起，

或从运输终止之日起二年以内提出。

第九章班期时刻、航班取消及变更

第五十条班期时刻

（一）川航将尽力按照公布的在旅客旅行之日有效的班期时刻，合理的运

送旅客及其行李。

（二）除非损失是由于川航的故意或明知可能造成损失而轻率地作为或不

作为所造成的，川航对其班期时刻表或其他公布的航班时刻中的差错或遗漏不

承担责任。川航雇员、代理人或川航的代表就始发或到达时间、日期或任何航

班飞行所作的解释仅作为参考，川航对此不承担责任。

（三）航班时刻表中载明的航班时刻或机型,在其公布之日与旅客实际开始

旅行之日期间将可能发生变动,川航对该航班时刻或机型不予保证,而且该航班

时刻或机型也不构成川航与旅客之间运输合同的组成部分。

（四）川航在接受旅客订票之前,将告知旅客当时有效的预订航班时刻,并

在旅客的纸质客票或电子客票联上列明。在客票售出后，川航可能会更改航班

时刻。如果旅客给川航提供了有效联系方式，川航应通知旅客航班时刻的变更。

在旅客购票之后，如果川航对航班时刻做出重大变更而旅客不能接受，并且川

航无法为旅客安排其可以接受的替代航班，可按照非自愿退票的规定办理退票。

第五十一条航班取消及变更

（一）有下列情况之一的，川航可以不经事先通知，取消、终止、变更、

延期或者推迟航班飞行，并按本条件第五十二条规定办理：

1、为了遵守国家的法律、政府规章和命令；

2、为了保证飞行安全；

3、其他无法控制或不能预见的原因。

（二）由于以下川航原因之一，造成已定妥航班座位的旅客不能乘机，川

航将按本条件第五十二条规定安排旅客。川航对此类旅客不加收任何费用：

1、临时更改航班机型；

2、除第五十一条（一）列明的原因之外，临时取消航班；

04-03 版

3、川航取消旅客已定妥的座位航班，或者取消航班在旅客的目的地点或

者中途分程地点降停，或者未能合理地按照班期时刻飞行，或者未能提供事先

定妥的座位造成旅客改变航程，或者由于川航前序航班延误造成川航后续航班

衔接错失。

第五十二条非自愿变更航班的处理

（一）旅客因第五十一条所列原因未能成行，川航应当考虑旅客的合理需

要并采取以下措施之一：

1、为旅客安排有可利用座位的川航后续航班。

2、征得旅客及有关承运人的同意后，办理签转手续。

3、变更原客票列明的航程，安排川航或其他承运人的航班将旅客运达目

的地点或中途分程地点；

4、按非自愿退票的规定办理。

5、协助安排旅客的膳宿，提供地面交通等。

（二）根据《中国民用航空旅客、行李国际运输规则》，对于因五十一条

（二）原因造成旅客非自愿改变航程的，承运人还应当按规定免费为旅客提供

休息场所、饮料、食品、膳宿或者其他承运人认为必要的服务。

第五十三条自愿变更航班的处理

按照川航适用的业务通告处理。

第五十四条川航将采取一切必要的措施来避免旅客以及旅客的行李延

误。如川航已经采取了一切必要的措施或不可能采取该措施的,川航不承担责

任。

第十章客票变更

第五十五条非自愿变更

乘坐川航航班的旅客，由于天气、空中交通管制、机务维护、航班调配等

原因以致航班取消、提前、延误、航班改变、衔接错失或不能提供旅客原已证

实的座位，川航应当考虑旅客的合理需要并采取以下措施之一：

1、为旅客优先安排有可利用座位的川航航班；

2、征得旅客及有关承运人的同意后，办理签转手续；

3、变更原客票列明的航程，安排旅客乘坐川航和/或其他承运人的航班，

或者双方认可的其它运输方式将旅客运达目的地或中途分程地点，票款、逾重

04-03 版

（超限）行李费和其他服务费用的差额多退少不补。

第五十六条自愿变更

（一）自愿变更舱位等级、航班、日期

旅客购票后要求变更舱位等级、航班和日期，川航及川航授权代理人可根

据其所持客票的适用条件包括票价规定，在航班有可利用座位和时间允许的条

件下给予办理，旅客须承担由此造成的票款差额和其它相关费用。

（二）自愿变更航程、承运人

旅客不得自愿变更航程、承运人，否则按自愿退票规定办理。

第五十七条如无特别说明，使用儿童运价的儿童和占座婴儿变更费按成

人标准的75%计收，使用婴儿运价的不占座婴儿不收取变更费。

第十一章退票

第五十八条一般规定

（一）由于川航未能按照运输合同提供运输或旅客自愿改变其旅行安排，

对旅客未能使用的全部或部分客票，川航将按规定办理退票。

（二）旅客要求退票，除遗失客票的情况外，必须凭纸质客票未使用的全

部乘机联和旅客联、付款凭据，如客票为连续客票的应提供完整的连续客票，

方可办理退票。对于电子客票，最迟应在开始旅行之日起（客票第一航段未使

用的，从填开之日起）十三个月内办理且票联状态必须为 OPEN FOR USE，旅客

提供付款凭据的情况下，才予以办理退票。

（三）电子客票退票时必须提供已打印的行程单。

第五十九条退票受款人

（一）川航有权向客票上列明姓名的旅客本人办理退票。

（二）当客票上列明姓名的旅客不是该客票的付款人，并且在客票上已列

明了退票限制条件，川航按所列明的限制条件将票款退给付款人或者指定人。

（三）旅客或付款人申请退票应出示本人有效身份证件；如申请退票人不

是客票上所列明的旅客本人或付款人本人，应出示申请退票人的有效身份证件

及旅客或付款人的有效身份证件及退款授权书。

（四）川航按第五十八条规定将票款退给符合本条（一）、（二）、（三）

款规定的人，视为正当退票；川航也随即解除责任。

04-03 版

第六十条退票期限

旅客要求退票，最迟应在开始旅行之日起（客票完全未使用的，在填开之

日起）十三个月内提出。逾期不予办理。

第六十一条退票地点

（一）旅客要求退票原则上应在原付款地办理退款，换开过的客票也可在

换开地办理退款。旅客非自愿退票，可在原购票地、航班始发地、经停地、终

止旅行地的川航售票处或引起非自愿退票事件发生地的川航授权销售代理人处

办理。如因非自愿原因旅客在原出票地点以外的其它地点要求退款，接受异地

退款的部门应取得原出票地点的授权，并根据原出票地点所提供的退款金额用

当日的BBR（银行买入价）换算成退款地货币退款。

（二）持不定期客票的旅客要求退票，只限在原购票的售票处办理。

第六十二条货币

旅客要求退票，必须符合原购票地点和退票地点国家的法律及其它有关规

定。川航可按原收取票款的货币退款，也可按川航规定的其它货币退款。

第六十三条非自愿退票

（一）乘坐川航航班的旅客，由于天气、空中交通管制等无法控制或不能

预见的原因以及机务维护、航班调配等原因造成未按运输合同完成运输而使旅

客申请退票，称为非自愿退票。

（二）非自愿退票，按下列规定办理：

1、客票全部未使用，退还全部已付票款（含税款），不收取退票手续费。

2、客票已部分使用，从已付票款中扣除已使用航段的适用票价和税费，

余额退还旅客，不收取退票手续费，但所退票款不得超过原付票款的总额。

3、如班机发生备降、在经停点延误或取消，旅客要求退票，应退还由降

落站至到达站与原实付票款相同舱位或折扣率的票款，但不得超过原付票款金

额，不收取退票费。降落地至到达站票价，优先选择适用的承运人运价。如果

降落站至到达站无适用的承运人公布票价，则退还降落站至到达站之间其他交

通工具的票款。在同一运输工具出现几种符合条件的运价时，选择中间水平的

价格。

4、旅客自愿变更航班并支付变更费用后，其所变更的航班发生不正常时，

旅客要求退票，不收退票费，但已付变更费用不退。

5、如非自愿变更后的航班正常，因旅客原因未能成行，应按当期执行客

04-03 版

规办理自愿变更、退票。

6、机型变动，但航班实际起飞时间正常，未造成原航班超座或舱位等级

人数溢出，属于正常航班，如提出变更或退票，按自愿变更、自愿退票处理。

第六十四条自愿退票

（一）凡不属于第六十三条规定范围的退票，称为自愿退票。

（二）自愿退票，按下列规定办理：

1、客票全部未使用，应从已付票款中扣除退票手续费，退还余额；

2、客票已部分使用，从已付票款中扣除已使用航段的适用票价、相应税

费，以及退票手续费和误机费（如有），如有余额，退还旅客。

3、持优惠票价客票的旅客要求退票，如该优惠票价对退款有特殊规定，

退票应按该规定办理。

第六十五条退款至信用卡或借记卡

如果旅客购票时使用信用卡或借记卡支付票款,则票款只能被退还到原卡

帐户上。川航将根据本条规则以旅客原支付的客票金额与币种为基础计算退款

额。由于货币兑换产生的差额,旅客无权向川航提出索赔。

第六十六条拒绝退票：

除了非自愿退票外，有以下任何一种或一种以上情况的，有关单位应拒绝退

票：

（一）逾期未提出退票申请；

（二）申请时未能出示有效证件或票证；

（三）已使用部分的票价等于或高于全程票价时，剩余的乘机联，不能退

款。

（四）客票上注明不得退票。

第六十七条退回税款

退票时须一并退还旅客购票时缴交的尚未发生的税款。无余款可退或不得

退票的客票，也可单独退还，且不扣除手续费，但需在退款期限内办理。

第六十八条因病或身故退票

（一）旅客因病退票，在航班规定起飞时间前提出并取消座位，并提供川

航规定的证明材料，可按自愿退票规定办理，免收退票费。同行人员因病退

票，必须与患病旅客同时提出办理并取消座位，并按要求提供相应证明材料。

（二）旅客或其直系亲属在开始旅行前或旅途中死亡，在提供川航要求的

04-03 版

死亡证明及近亲属证明后，该旅客及其陪同人员的客票可按自愿退票规定办

理，免收退票费。

第六十九条如无特别说明，使用儿童运价的儿童和占座婴儿按成人标准的

75%扣除退票手续费，使用婴儿运价的不占座婴儿不收取退票手续费。

第十二章航空器上的行为

第七十条如果旅客在飞机上的行为危及到飞机或飞机上任何人或财产的

安全，或妨碍机组人员履行职责，或不遵守机组的指示，或有其他旅客有理由

反对的行为，川航可以采取其认为必要的措施，以阻止该行为的继续，包括对

旅客实施管束。旅客有可能在任何地点被要求下机并被拒绝续运，而且有可能

因机舱内的不当行为被起诉。

第七十一条便携式电子设备的禁用和限制

全程禁止旅客在机上使用锂电池移动电源（充电宝）,有关便携式电子设备

的禁用和使用限制详见四川航空官网。

第七十二条航班禁烟

川航所有的航班均已禁烟，机上所有区域均不允许吸烟。吸电子烟和合成

蒸汽吸烟装置也在禁止之列。

第七十三条酒精饮料限制

飞机上，除川航供应的含酒精饮料外，不得饮用其他含酒精饮料。

第七十四条安全带

当旅客在机上就座时,应按要求系好安全带。

第十三章拒绝运输和限制运输

第七十五条川航出于安全原因或根据自己合理的判断，认为属下列情形

之一的，有权拒绝运输旅客及其行李：

（一）始发地、经停地、目的地或者飞越国家的有关法律、政策规定和命

令禁止运输的。

（二）旅客的行为、年龄、精神或健康状况不适合航空旅行，或对其他旅

客可能造成不适或引起反感；或对其自身或其他人员或财产可能造成任何危害

或危险。

1、怀孕超过 36 周及以上的孕妇。

04-03 版

2、未满 14 天的初生儿。

3、已知患严重的传染性疾病，且无法出具其已采取必要的预防措施防止

传染他人的医疗证明。

4、川航认为，该旅客的身体或精神条件有可能使其在没有乘务员的帮助

下，无法理解或执行安全指示。

5、心智不健全者，其行为可能对自身、机组成员或其他旅客造成危险。

6、有醉酒或吸毒迹象者。

7、中毒或疑似中毒者。

8、要求静脉注射者。

9、不符合旅客运输安全规定的担架旅客。

10、不管是否有意，做出可能危及飞机或机上乘客安全的任何行为。

11、以前在航空运输过程中有过不良行为，并且川航有理由相信此种不良

行为仍有可能再次发生；

（三）旅客未按规定支付适用的票价、费用及税款。

（四）旅客不遵守国家的法律、政策规定和命令，或不遵守川航的规定。

（五）旅客拒绝接受政府、机场和公司的安全检查。

（六）旅客不遵守有关安全或安保方面的指令。

（七）旅客不遵守机上禁烟或使用电子设备的规定。

（八）旅客拒绝遵守机组人员的指示。

（九）旅客为陌生人携带任何行李或物品。

（十）旅客未能出示国家的法律、政策规定、命令、要求或旅行条件所要

求的有效证件。

（十一）旅客未能出示有效的旅行证件；或者出示的有效旅行证件与购买

电子客票时使用的不是同一证件；或旅客无有效的旅行证件在过境国或地区寻

求入境，或旅客在飞行中销毁旅行证件，或旅客拒绝按照机组的要求将旅行证

件交由机组签收保管；

（十二）旅客出示的客票不是合法获得的，或不是从我们或我们的授权代

理人购买的，或属已挂失或被盗的、或是伪造的，或旅客不能证明自己就是客

票上载明姓名的人；

（十三）旅客未能遵守本条件关于票联按顺序使用的规定，或者出示的客

票不是由川航或川航的授权销售服务代理人填开或更改的，或者客票已被损毁；

04-03 版

第七十六条对被拒绝运输旅客的安排

（一）旅客由于第七十五条（一）、（二）款原因被拒绝运输而要求退票，

川航按本条件第六十三条规定办理。

（二）旅客由于第七十五条（三）款原因被拒绝运输的旅客，应补付不足

的票款、费用和税款后，由川航安排运输；如旅客要求退票，则按本条件第六

十三条的规定，在原出票地点办理退款。

（三）旅客由于第七十五条（四）、（五）、（六）、（七）、（八）、

（十）、（十一）款原因被拒绝运输而要求退票，川航按本条件的第六十四条

的规定办理，并扣除所提供服务的费用。

（四）对由于第七十五条（十二）、（十三）款原因被拒绝运输的旅客，

川航保留扣留其客票的权利。

第七十七条限制运输

除残疾人运动会及政府有关文件规定之外，无自理能力人、婴儿、孕妇、

残疾人、患病旅客或押解接受司法和行政强制措施的人员等需要特殊服务的旅

客，必须在定座时提出申请，只有在符合川航规定的条件下，经川航预先同意

并做出安排后方给予承运。

第十四章附加服务安排

第七十八条如果我们为您安排由第三方提供的航空运输之外的服务,或

者我们为您出具地面运输、旅馆预订或者车辆租赁等由第三方提供的（非航空

的）运输或者服务的票证或者收款凭证,在安排上述附加服务时,我们仅作为您

的代理,而对于您能否得到此类服务及其服务质量不承担责任。第三方服务提供

者的条款和条件适用于该服务。

如果我们也向您提供地面运输,本条件不适用于该地面运输。

第十五章行政手续

第七十九条旅客必须遵守出发地国家、过境国、到达地国家的所有法律、

规定、命令、要求、旅行条件以及川航有关规定。对于任何川航的代理人或雇

员向旅客为获得必要的文件和签证，或为遵守上述法律、规定、命令、要求和

条件而提供的任何帮助或信息，川航不承担责任；对于因此导致旅客不能获得

此类文件或签证，或因此未能遵守有关法律、规定、命令、要求、条件或规则，

04-03 版

川航也不承担任何责任。

第八十条旅客应出示有关国家的法律、规定、命令、要求或条件所要求

的出境、入境、健康和其他必要文件，并允许川航持有和保留其副本。对于为

遵守国家法律、规定、命令、要求或条件；或旅客证件不符合要求的；或不允

许川航持有和保留其证件副本的旅客，川航保留拒绝载运的权利。

第八十一条川航遵照政府的命令将被拒绝过境或入境的旅客运回至始发

地点或其它地点时，该旅客应支付所产生的费用。川航可用已付给川航的未被

使用的航段票款，或旅客已支付给川航的任何资金来抵付此费用。已收取用于

运送至拒绝入境点或遣返点的费用，川航将不办理退款。

第八十二条如果由于旅客未能遵守有关国家的法律、规定、命令、要求

和旅行条件或未能出具所要求的文件，导致川航被要求支付或抵押罚金或负担

任何的开支，旅客应按川航的要求偿还川航已付的费用或抵押金和全部因此而

产生的费用。为支付这些费用川航可以使用旅客已支付给川航的未使用航段票

款或该旅客已支付给川航的任何资金。

第八十三条海关和其他政府官员需要检查旅客的行李时，旅客应当到场。

对旅客未能遵守此要求而遭受的任何损失，川航不承担责任。

第八十四条旅客应接受政府或机场官员或川航的任何安全检查。

第十六章旅客服务

第八十五条除另有规定外，机上供应的餐食由川航免费提供。但川航不

能保证提供超过规定的品种和数量的餐食服务。

第八十六条除非另有规定，川航不为旅客提供机场区域内、机场与机场

之间或机场与市区之间等地面运输。对于此项服务提供者的行为，或任何川航

代理人或代表为旅客取得此项服务给予的任何的帮助，川航不承担责任。

第八十七条旅客在联程航班衔接地点的地面膳宿费用，应由旅客自理。

第八十八条在航空运输过程中，旅客发生疾病时，川航应积极采取措施，

尽力救护。

第八十九条不正常航班的服务

（一）由于川航机务维护、航班调配、机组等原因，造成航班在始发地点

延误或取消，川航应按其规定向旅客提供餐食或住宿等服务。

（二）由于非川航原因包括但不限于天气、突发事件、空中交通管制、机

04-03 版

场原因以及旅客等原因，造成航班在始发地点延误或取消，川航应协助旅客安

排餐食或住宿，费用由旅客自理。

（三）航班在经停地点延误或取消，无论何种原因，川航均应负责向经停

旅客提供膳宿服务。

（四）航班延误或取消时，川航及川航地面服务代理人应做好解释工作，

并迅速及时将航班延误或取消等信息通知旅客。

第十七章连续承运人

第九十条由几个连续的承运人根据一本客票或连续客票共同承担的运

输，视为一个单一运输。

第十八章损失赔偿责任

第九十一条川航对旅客的运输责任受本运输条件约束,与旅客航程有关

的其它承运人对旅客的运输责任受其各自的运输条件约束。

第九十二条在运输过程中，川航仅对发生在川航承运的航班上的损失承

担责任。如果川航为其它承运人的航班（含非川航实际承运的代码共享航班）

填开客票或者办理托运行李,仅作为该承运人的代理人，并履行告知乘客实际承

运人的义务，但是，对于托运行李,旅客可以向客票或行李票上列明的第一或者

最后承运人索赔。对于非川航实际承运的航班（含代码共享航班），如发生航

班变更、延误、取消、超售、行李破损或丢失、人身损害等情况，由实际承运

人承担相应的赔偿责任，川航可协助旅客联系实际承运人。

第九十三条对于因川航遵守适用的法律、政府规则和规定，或由于旅客

不遵守上述法律、政府规则和规定而给旅客造成的损害,川航不承担责任。

第九十四条除本条件另有规定外,按照适用公约的规定,川航对旅客可补

偿的损害仅限于经证实的损失和费用。

第九十五条如果损害是由于旅客的过失造成或者促成的,应当按照适用

的法律,相应免除或者减轻川航对损失承担的责任。

第九十六条川航的运输合同,包括本条件以及免除或限制责任的条款,同

样适用于川航的授权代理人和受雇人。在任何情况下,从川航及川航的授权代理

人和受雇人获取的赔偿总额不得超过川航的责任限额。

第九十七条除非有明确规定,本条件不应使川航放弃适用根据公约或适

04-03 版

用法律的任何免除或限制川航责任的规定。

第九十八条川航对因旅客的身体状况引起或者加重的任何疾病、受伤或

致残,包括死亡,不承担责任。

第九十九条川航对因旅客的行李或内装物品导致的任何损害不承担责

任。旅客的行李或内装物品对他人、他人的财产包括其它行李或其内装物品和

川航的财产造成损害的,旅客应当承担责任。

第一百零条川航对于根据本条件第二十九条所规定的不允许放在托运行

李中的物品,无论其损害如何,均不承担责任。

第一百零一条关于赔偿责任限额的适用

属于公约界定的国际运输,应当适用公约的责任规则。不属于公约界定的国

际运输,对由于运输造成的旅客和行李的任何损害,我们按照《蒙特利尔公约》

的相关规定承担赔偿责任。

第一百零二条公约关于赔偿责任限额的规定

（一）《华沙公约》及《海牙议定书》

对旅客伤亡的赔偿责任限额不超过二十五万法国金法郎或等值货币。

（二）1999年《蒙特利尔公约》

1、对每名旅客不超过11.31万特别提款权的旅客伤亡赔偿责任，适用公

约第二十条和第二十一条第一款的规定。

2、对于产生的损害赔偿每名旅客超过11.31万特别提款权的部分，承运

人证明有下列情形的，不应当承担责任：

（1）损失不是由于承运人或者其受雇人、代理人的过失或者其他不当行为、

不作为造成的；或者

（2）损失完全是由第三人的过失或者其他不当行为、不作为造成的。

第十九章生效与修改

第一百零三条本条件自发布之日起生效并实施。

第一百零四条川航有权依照中国民航局规定的程序，不经预先通知修改

本条件中的任何条款。但此修改不适用于修改前已经开始的运输。

第一百零五条川航的代理人、雇员或代表均无权变更、修改或放弃本条

件中的任何条款。

第一百零六条本条件解释权属四川航空股份有限公司。

04-03 版

General Conditions of International

Carriage for Passengers and Baggage

Statement of the General Manager

General Conditions of International Carriage for Passengers and Baggage of

Sichuan Airlines is developed in accordance with Montreal Convention, Warsaw

Convention, Civil Aviation Law of the People’s Republic of China, Civil Aviation

Regulations on International Carriage for Passengers and Baggage, Operation

Certification: Large Airplanes Air Carrier (CCAR-121), Dangerous Goods

Regulations and other current applicable laws, rules and regulations.

General Conditions are one part of the contract of international carriage for

passengers of Sichuan Airlines, the regulatory document at company level of Sichuan

Airlines, and the described guidelines, policies, provisions and standards of

international carriage of passengers and baggage are the tenet and criteria all staff and

ground service agent must abide by in ticketing and ground service of international

carriage for passengers. Each department and person engaged in international

carriage for passengers and baggage, including branch, sales department,

representative office and ground agent, must strictly follow and carry out the General

Conditions.

The issuance of General Conditions will instruct and improve the standardization,

normalization and programming of ticketing, check-in service, and baggage

transportation etc. in the international passenger carriage of Sichuan Airlines, and

ensure constant improvement of flight operation safety, regularity and service of

Sichuan Airlines.

Sichuan Airlines

General Manager:

01/06/2019

Table of Contents

Chapter 1 Definitions··························································01

Chapter 2 Applicability························································06

Chapter 3 Tickets·······························································07

Chapter 4 Fares, Fees and Charges ··········································14

Chapter 5 Reservations························································15

Chapter 6 Ticketing ····························································16

Chapter 7 Check-in and Boarding ···········································18

Chapter 8 Baggage·····························································20

Chapter 9 Schedules, Cancellation, Alterations of Flights················34

Chapter 10 Changes to Passenger Tickets ··································36

Chapter 11 Refunds ····························································37

Chapter 12 Conduct aboard Aircraft ·······································41

Chapter 13 Refusal and Limitation of Carriage ····························42

Chapter 14 Arrangement of Extra Service ··································44

Chapter 15 Administrative Formalities······································45

Chapter 16 Passenger Services ···············································46

Chapter 17 Successive Carrier ···············································47

Chapter 18 Liability for Damage·············································47

Chapter 19 Effectiveness and Modification ································49

Chapter 1 Definitions

Article 1 The following terms used in General Conditions of International

Carriage for Passengers and Baggage of Sichuan Airlines ^{Co., Ltd}(hereafter referred

to as “the Conditions”) are defined as follows unless otherwise specified:

(1) SCAL refers to Sichuan Airlines Co., Ltd. On the ticket, the word code of

Sichuan Airlines is 3U.

(2) Convention refers to whichever of the following instruments that is

applicable: The Convention for the Unification of Certain Rules Relating to

International Carriage by Air (“Warsaw Convention” for short), signed at Warsaw, 12

October 1929; The Warsaw Convention as amended at The Hague (“Hague Protocol”

for short) on 28 September 1955; and The Convention for the Unification of Certain

Rules for International Carriage by Air (“Montreal Convention” for short), done at

Montreal on 28 May 1999.

(3) Regional Route Carriage refers to the carriage between specific locations

within Chinese territory, including Hong Kong Special Administrative Region,

Macao Special Administrative Region and Taiwan region.

(4) International Carriage refers to air carriage in accordance with air carriage

contract between SCAL and the passenger, whether there is a break or transfer in the

transportation or not, of which the origin, appointed stopover or destination is not

located in the People’s Republic of China.

(5) SCAL’s Regulations refers to rules, other than the Conditions, published by

SCAL and in effect on date of publication, governing carriage of passengers and/or

baggage and shall include any applicable tariffs in force.

(6) Carrier refers to the public air carriage company which issues air tickets,

carries or undertakes to carry the passengers and baggage listed in air tickets.

Ticketing Carrier refers to the carrier whose numeric code is indicated in flight

coupon or valuable coupon of electronic ticket sales. Ticketing carrier shall be the

controller and authorizer of electronic ticket sales.

Marketing Carrier refers to the carrier whose airline designator code is

04-03 版

recorded in flight coupon or valuable coupon of electronic ticket as the carrier that

operates.

Operating Carrier refers to the carrier that performs the actual air carriage and

additional services. When there are certain bilateral agreements, such as code sharing

agreement, operating carrier and marketing carrier may not be the same.

(7) Authorized Sales Service Agent refers to a passenger transport sales agent

enterprise, which has been authorized by SCAL to represent SCAL in the sales of

SCAL air transport service (products) within the authorized limits.

Authorized Ground Service Agent refers to an enterprise, which has been

authorized by SCAL to provide ground service agent business for the passengers and

baggage of the flight that SCAL actually operates within the authorized limits.

(8) Passenger refers to any person, except for the crewmembers, carried or to be

carried in a civil aviation aircraft with the consent of SCAL.

(9) Child refers to any person with the age from 2 to 11 years old on the date of

travel.

(10) Child Without Adult Company refers to the child between 5 and 12 years

old on the date of travel, taking the flight alone without the company of the parents or

passenger over 18 years old with full capacity for civil conduct.

(11) Infant refers to any person with no less than 14 days after birth, but is

under the age of 2 on the date of travel (do not transport the infant within 14 days

after birth).

(12) Valid Identity Certificate refers to the certificate required by responsible

government department to prove the identity that must be presented when passengers

buy tickets and take flights. For instance, valid (visa) passport, travel document for

Hong Kong and Macao regions residents and Taiwan compatriots, seaman's book,

residence permit for Hong Kong, Macao and Taiwan residents, and other valid

identity certificates for flight taking regulated by CAAC.

(13) Flight refers that the aircraft is flown according to required route, date and

time.

04-03 版

(14) Reservation refers to the reservation of seat and service class, or the weight

and size of baggage appointed by passenger.

(15) Ticket refers to entitled document issued or accepted by the carrier or its

authorized agent, including paper ticket and electronic ticket. A paper ticket refers to

the “Passenger Ticket and Baggage Check” issue by the carrier or on behalf of the

carrier, and includes the conditions of contract, statement and notices and the flight

and passenger coupons contained therein. An electronic ticket refers to the entitled

carriage document issue by the carrier or its authorized agent in electronic data form

and is the electronic substitution of paper ticket.

(16) Conjunction Ticket refers to a ticket issued by one carrier in conjunction

with another ticket which together constitutes a single contract of carriage.

(17) Regular Ticket refers to the ticket on which the information of flight, flight

date, and seat is specified.

(18) Open-Date Ticket refers to the ticket on which the information of flight,

flight date, and seat are not specified.

(19) Flight Coupon refers to that portion of the ticket that bears the notation

"good for passage", or in the case of an electronic ticket, refers to flight information

stored in the airlines database in the form of electronic data, and indicates the

particular places between which you are entitled to be carried.

(20) Passenger Coupon or Passenger Receipt refers to the portion of ticket

issued by or on behalf of SCAL and which is so marked and ultimately to be retained

by passenger .

(21) Itinerary of E-ticket for Air Transport (hereinafter referred to as

Itinerary) refers to a document the carrier issues as a Ticket to passengers traveling

on electronic tickets that contains the passenger’s name, flight information etc., and

will not be used as document for airport security check and boarding. Each

electronic ticket has one itinerary, which should be printed within one month after the

departure of the flight. The passengers should properly keep the ticket for the case of

refund.

04-03 版

(22) Day refers to calendar days, including all seven days of the week. Provided

that, for the purpose of notification, the day upon which notice is dispatched shall not

be counted; and provided further that for the purposes of determining duration of

validity, the day upon which the ticket is issued, or the day upon which flight

commenced, shall not be counted.

(23) Tariffs mean the fares, charges and relevant carriage rules published by

carriers. When necessary, tariffs must be approved by relevant departments.

(24) Normal Fare refers to the highest fare established for a business, premium

economy class, and economy class of valid adult fare. Children’s fare and infants’

fare that are established as a percentage of a normal fare are also considered to be

normal fares.

(25) Special Fare refers to any fare other than a normal fare.

(26) Endorsement refers to change of marketing carrier.

(27) Change fee refers to the charge for passenger’s voluntary request of changing

their original flight reservation, including flights, date, cabin, maximum/minimum stay

of the ticket, several airports in the same city, validity, etc.

(28) Overbooking refers to that the seats have been sold exceed the available seats

of the flight before check in.

(29) Spillage refers to the spillage of passengers on a flight because of the aircraft

type change or flight mergence caused by machinery or aircraft readjustment and etc.

(30) Code-Sharing Flight refers to some flights of which there is an agreement

between SCAL and other carriers, which is called “code-sharing”, which refers to the

case that even though the passenger books the flight with the name of SCAL or the

airlines code (3U), he/she may take the civil aviation aircraft actually operated by

another carrier. When this situation occurs, SCAL will inform passengers of the actual

carrier when passengers book the flight.

(31) Agree Transition Point refers to the point of stay, other than the origin and

destination, stipulated in the ticket or flight schedule of carrier.

(32) Stopover refers to a scheduled stop at a certain point between origin and

04-03 版

destination arranged by passenger and with the consent of carrier in advance.

(33) Special Drawing Rights (SDRs) refers to SDRs specified by International

Monetary Fund (IMF).

(34) Deadline time for check-in refers to the latest time stipulated for passenger

by operating carrier to finish the check-in formalities and claim the boarding pass.

(35) Actual departure time refers to the time of the clearance that the flight crew

receives from the ATC to remove the last block of the aircraft. The scheduled departure

time refers to the time authorized by the flight schedule management unit, which is

published in the flight schedule sheet and listed on the ticket by the airlines.

(36) No-show refers to passenger’s failure to board the aircraft because they fail to

finish check-in formalities before stipulated check-in deadline or because their travel

documents don’t meet the requirements.

(37) Mis-catch refers to passenger’s failure to board the aircraft after finishing

check-in formalities at the origin airport or transit airport.

(38) Wrong Boarding refers to passenger’s boarding a flight different from the

one listed in the ticket.

(39) Baggage refers to such articles, effects and other personal property of the

passenger as are necessary or appropriate for wear, use, comfort or convenience in

connection with the trip, and includes both checked and unchecked baggage of the

passenger.

(40) Baggage Check refers to those portions of the ticket, which relate to the

carriage of the passenger’s check-in baggage.

(41) Checked Baggage refers to baggage of which carrier takes sole custody from

passengers with a baggage check and for which carrier has issued a baggage

identification label.

(42) Unchecked Baggage refers to any baggage of the passenger other than

checked baggage and under custody of the passenger, including carry-on baggage and

seat-taking baggage.

(43) Baggage Tag refers to a document issued by carrier solely for identification

04-03 版

of checked baggage.

(44) Damage includes death, injury, delay, loss, partial loss or other damage of

whatsoever nature arising out of or in connection with carriage or other services

incidental thereto performed by carrier.

(45) Force Majeure refers to an unusual and unforeseeable circumstance beyond

control, the consequences of which could not have been avoided even if all due care had

been exercised.

Chapter 2 Applicability

Article 2

(1) General Rules

1. Except as provided in (2), (3) and (4) of this article, these conditions apply to

all international transport of passengers and baggage with civil aviation aircraft

operated by SCAL for charges and the code sharing flight or flight leg that SCAL acts

as the actual carrier.

2. These conditions also apply to gratuitous and reduced fare carriage except to

the extent that SCAL has provided otherwise in its Regulations or in the relevant

contracts, passes or tickets.

3. These conditions also apply to the special international services except that

government has provided applicable regulations, or that SCAL has provided

otherwise in the relevant contracts, passes or tickets.

4. Code sharing

SCAL exercises code sharing with other carriers on some flight, which refers to

that you may get on an airplane of another carrier with the ticket of SCAL. In this

case, when you reserve the seat, we will notify you about the actual carrier.

5. Miscellaneous Conditions

1) These Conditions of Carriage refer to transportation between Mainland China

and Hong Kong SAR, Macao SAR, and Taiwan region.

2）These Conditions of Carriage are written in the Chinese and English

04-03 版

languages. If there is any discrepancy between these two versions, the Chinese

version shall prevail.

(2) If carriage is performed pursuant to SCAL charter agreement, the Conditions

apply only to the extent they are incorporated by reference by the terms of the charter

agreement and the charter ticket into the contract of carriage.

(3) To the extent that any provision contained or referred to herein is contrary to

anything contained in the Convention, where applicable and any applicable laws,

government regulations, orders or requirements, such provision shall not apply. The

invalidity of any such provision shall not affect the validity of any other provision

contained or referred to herein.

(4) Except for special agreements as provided in specific contract, in the event of

inconsistency between these Conditions and SCAL’s regulations, the Conditions shall

prevail.

Chapter 3 Tickets

3.1 General Rules

Article 3 The ticket constitutes prima facie evidence of the contract of carriage

between SCAL and the passenger named on the ticket. SCAL will provide carriage

only to the passenger holding such ticket issued by SCAL or the airlines that have

signed interline agreement with SCAL. SCAL can request passengers to present

corresponding effective identification certificate. The conditions of contract contained

in the ticket are a summary of some of the provisions of these conditions of SCAL.

Article 4 A ticket is not transferable. If a ticket is presented by someone other

than the person entitled to be carried there under or to a refund in connection

therewith, SCAL shall not be liable to the person so entitled if in good faith it

provides carriage or makes a refund to the person presenting the ticket.

Article 5 Some tickets are sold at Special fares which may be partially or

completely non-refundable. You shall choose the fare that best suits to your needs.

Article 6 Requirements for Ticket Using

04-03 版

(1) In the event of using a paper ticket, a person shall not be entitled to be

carried on a flight unless that person presents a ticket valid and duly issued in

accordance with SCAL’s Regulations and containing the flight coupon for the flight

and all other unused flight coupons and the passenger coupon. A passenger shall

furthermore not be entitled to be carried if the ticket presented is mutilated or if it has

been altered otherwise than by SCAL or its authorized agents.

(2) SCAL will honor flight coupons only in sequence from the place of

commencement of travel as shown on the ticket, and the sequence cannot be reversed

or transposed, or else SCAL has the right to refusing the carriage.

(3) Passenger’s name on the ticket must be the same with the identity

information provided by the passenger; passengers shall present the effective travel

certificate used for purchasing the ticket, otherwise SCAL has the right to refuse

carrying the passenger.

(4) For electronic tickets, if the coupon of the sector which passenger requests to

check in is not unused and valid, SCAL has the right to refuse carrying the passenger.

(5) Each flight coupon or electronic coupon will be accepted for carriage in the

class of service specified therein on the date and flight for which accommodation has

been reserved. When flight coupons or electronic coupons are issued without a

reservation being specified thereon, SCAL or its authorized agents will reserve the

space on application subject to the conditions of the relevant fare and the availability

of space on the flight applied for.

Article 7 The name of carrier on the ticket may use abbreviation code.

3.2 Period of Validity

Article 8

(1) A normal fare ticket is valid for carriage for one year from the date of

commencement of travel, or if the first portion of the ticket has not been used or the

ticket is an open ticket, from the date of issuance thereof. If the first portion of the

ticket has been used, after the ticket exchange (OI), the original period of validity

04-03 版

stays the same; if the original ticket has not been used at all, after the ticket exchange

(OI), the period of validity for the new ticket starts from the date of commencement

of travel for one year; as for ticket after exchange (OI), if the first portion has not

been used, the period of validity starts from the date of ticket exchange (OI) for one

year.

(2) The validity of a ticket is counted from the midnight (included) on the date

of commencement, or from the midnight (included) on the date of issuance, till the 24

hours (not included) on the date of expiration.

(3) Passenger must finish all the sectors listed in the ticket within the period of

validity. If the special fare ticket has special stipulation on travel dates, passenger

must finish all the sectors listed within the period of validity stipulated.

(4) Period of validity of tickets with more than one sector shall be calculated

from the date of commencement of the first travel under the ticket.

3.3 Extension of Validity

Article 9

(1) If a passenger is prevented from traveling within the period of validity of the

ticket because of one of the following reason by SCAL, the validity of such

passenger’ ticket will be extended until SCAL’s first flight on which space is

available in the class of service for which the fare has been paid.

1. SCAL cancels the flight on which the passenger holds a reservation;

2. SCAL omits a scheduled stop, being the passenger’s place of departure, place

of destination or a stopover;

3. SCAL fails to operate a flight reasonably according to schedule;

4. SCAL causes the passenger to miss a connection of reserved flight;

5. SCAL changes the class of service;

6. SCAL is unable to provide previous reserved seat.

(2) If a passenger holding normal fare ticket or special fare ticket with same

validity as normal fare ticket is prevented from traveling within the period of validity

04-03 版

of the ticket because SCAL fails to provide the flight seat of the ticket for the

passenger, the validity of such passenger’s ticket will be extended until SCAL’s first

flight on which space is available in the class of service for which the fare has been

paid, but may not exceed 7 days.

(3) When a passenger after having commenced his or her journey is prevented

from traveling within the period of validity of the ticket by reason of illness, he/she

shall present the medical certificate issued by SCAL-accepted medical organization

before specified flight takeoff time, SCAL will decide whether to change the ticket

for free for such passenger and the passenger’s accompanying persons in accordance

with SCAL’s regulations applicable to the fare paid (no charge for ticket change, but

the fares difference shall be paid).

(4) In the event of death of a passenger or the passenger's lineal relative before

the commencement of travel or en route, after the death certificate and certificate of

lineal relative required by SCAL are provided, the passenger can be provided with

voluntary change of the ticket (no charge for ticket change), or refunds can be

provided in accordance with voluntary refunds (no charge for refund fees)

regulations.

3.4 Loss of Paper Ticket

Article 10 General Rules

Passenger shall be liable for the loss of unused tickets, flight coupons,

miscellaneous charges orders or exchange coupons of MCO, or any other documents

for transportation. SCAL will not be responsible for any effect on such passenger’s

itinerary. SCAL will decide whether or not to refund, replace such documents in

accordance with its concerned regulations and certain condition. Passenger has no

right to claim that SCAL must refund or replace such tickets or documents.

Article 11 Report of Loss of Ticket

(1) In case of loss or mutilation of a ticket, or part thereof, or non-presentation of

a ticket containing the passenger coupon and all unused flight coupons, the passenger

04-03 版

must report in writing to SCAL or its authorized agents. Such passenger shall

complete the form of “Application of Lost Ticket”. Formalities of reporting the loss

of group tickets must be done before the deadline time of check-in. Report of loss

cannot be done on tickets of charter flights.

(2) When reporting for loss of a ticket, the passenger must present his/her valid

identity document, advise the date and place of issuance and the agent coupon or its

copy of the original ticket, and present proof of loss issued by the public security

department where the ticket is lost and other data or proof satisfactory to SCAL. If

the reporter is not the passenger, valid identity documents of the reporter and the

passenger must be presented.

(3) The application for report of loss of a ticket shall be handled as soon as

possible within the period of validity of the ticket.

(4) If someone other than the person entitled to be carried or to be refunded has

traveled with or refunded the ticket, SCAL shall not be liable to the person so

entitled.

Article 12 Re-issuance of Lost Ticket and Deadline for Refunding

(1) On principle, a fixed ticket, once lost, cannot be allowed to be reissued. But

on special occasions, after it’s approved by SCAL’s direct sales department which

deals with the loss report, and after the passenger provides proofs in accordance with

Article 11 of the Conditions confirmed by SCAL, it is allowed to reissue a ticket on

original flights if the following requirements are met:

1. Passenger fills Application of Loss Report for tickets of Sichuan Airlines Co,

Ltd.

2. Passenger declares to agree to compensate for any damage caused thereby to

SCAL, including the damage caused by others’ using or refunding the lost ticket, and

the necessary lawsuit fees.

(2) An open ticket or MCO, once lost, can only applied for refund and cannot be

applied for re-issuance.

(3) SCAL has the right to refuse to reissue lost tickets which have not been

04-03 版

confirmed. In that case if passenger requests to continue to travel, passenger shall

purchase a new ticket at fares applicable then.

(4) The deadline for refunding tickets purely operated by SCAL is 60 days after

13 months from the date of commencement of travel, or the date of issuance if no

portion has been used; if any sector is operated by another carrier than SCAL, the

deadline for refunding is 60 days after 18 months from the date of commencement of

travel; Within this period, if someone other than the person entitled to be carried or to

be refunded has traveled with or refunded the ticket, SCAL shall not be liable to

refund to the person so entitled.

(5) If printed itinerary of e-ticket is lost because of reasons of passengers,

according to Temporary Regulations on Itineraries of E-tickets of Air Carriage, it

cannot be re-printed.

3.5 Sequence and Usage of Coupons

Article 13

(1) Ticket purchased by passenger is only applicable for the transportation from

the origin to destination via the any agreed transition point as listed on the ticket. The

fare paid by passenger is based on SCAL’s tariff rules and the transportation listed on

the ticket. Fare is the basic content of the transportation contract between SCAL and

passenger.

(2) Coupons of ticket must be used in the sequence listed on the ticket. The

coupons shall be used in the sequence starting from the departure and cannot be

reversed or transposed. If the coupons have been used not following the sequence,

passengers shall be refunded according to the voluntary refund regulations within the

period of validity.

(3) If passenger wishes to change any aspect of transportation, he/she must

contact SCAL in advance. The fare for passenger’s new transportation will be

re-calculated and passenger will be given the option of accepting the new price or

maintaining his original transportation as ticketed. If passenger is required to change

04-03 版

any aspect of transportation due to Force Majeure, passenger must contact SCAL as

soon as practicable and SCAL will use reasonable efforts to transport passenger to the

next stopover or final destination.

(4) If passenger changes his transportation without SCAL’s agreement, SCAL

will assess the correct price for passenger’s actual travel. Passenger will have to pay

any difference between the price paid and the total price applicable for the revised

transportation.

(5) Some changes on the content of transportation such as changing the place of

departure or reversing the direction of travel, can result in an increase of price. Many

fares are valid only on the dates and for the flights shown on the ticket and may not

be changed at all, or only upon payment of an additional fee.

(6) Each flight coupon contained in a ticket will be accepted for transportation in

the class of service on the date and flight for which space has been reserved, as

shown in the flight coupon. When a ticket is originally issued without a reservation

being specified, space may be later reserved subject to SCAL’s tariff rules and the

availability of space on the flight requested.

(7) If passenger does not show up for any flight, for which he/she is holding a

reservation, without advising SCAL in advance, SCAL may cancel passenger’s return

or onward reservations as shown in the ticket.

3.6 Over-booking

According to the common practice of international civil aviation industry, SCAL

may make suitable over-booking on some flights. Under particular circumstances, it

may result in some passengers’ failure to travel on flights as arranged. When there is

not enough space, SCAL will seek for passengers voluntary to disembark and will

help them check in on priority. For passengers who cannot travel due to over-booking,

SCAL will do its best to arrange them on the soonest available flight, and will give a

certain amount of compensation.

04-03 版

Chapter 4 Fares, Fees and Charges

Article 14 Application of Fares

(1) Fares apply only for carriage from the airport at the point of origin to the

airport at the point of destination. Fares do not include fees for ground transport

service (transport between airports in one city or between airport and downtown) and

additional services.

(2) The applicable fares refer to the applicable and effective transport price when

passengers buy the tickets. It is applied to the transport content including the specific

date and air-range specified on the ticket.

(3) Once the ticket is issued, if the fare is adjusted, the payment remains the

same. If the passenger requests to change the flight or date, the fare to be charged

may be affected.

(4) A special fare ticket is subject to the conditions specified thereof.

Article 15 Routing

Fares apply only to routings published in connection therewith. If there is more

than one routing at the same fare, the passenger may specify the routing prior to issue

of the ticket. If no routing is specified, SCAL or its authorized agent may determine

the routing.

Article 16 Taxes, Fees and Charges

Any tax, fee or charge imposed by government or other authority, or by the

operator of an airport, in respect of a passenger or the use by a passenger of any

services or facilities will be in addition to the published fares and charges and shall be

paid by the passenger and collected by airlines at the time of ticket issuance.

On purchasing a ticket, passenger will be advised of taxes, fees and charges not

included in the fare, most of which will normally be shown separately on the ticket.

The taxes, fees and charges imposed on air travel are constantly changing and can be

imposed after the date of ticket issuance. If there is an increase in the applicable tax

or a new tax, fee or charge is imposed after ticket issuance, passenger will be obliged

to pay it. Likewise, in the event any taxes, fees or charges which passenger has paid

04-03 版

to SCAL at the time of ticket issuance are eliminated or reduced, passenger may be

entitled to a refund of any such taxes, fees or charges as have been eliminated or

reduced.

Fuel surcharge and air insurance surcharge are published and charged by the

carrier according to relevant regulations of the State or region. Infants are exempt

from fuel surcharge; children are charged the same amount of fuel surcharge as

adults.

Article 17 Payment

Fares and charges are payable in any currency acceptable to SCAL. When the

currency paid is not the currency of published fare, passenger shall pay according to

the exchange rate specified by SCAL. Unless otherwise agreed by SCAL and

passenger, fares and charges are all paid in cash.

Chapter 5 Reservations

Article 18 Reservation Requirements

(1) Reservations are not confirmed until recorded as accepted by SCAL or its

authorized agents. Reservations shall be tentative unless and until the passenger

makes payment by the time fixed by SCAL according to the formalities specified by

SCAL, and SCAL or its authorized agents have issued a validated ticket for the

carriage for such space is reserved and issued the related flight coupon to the

passenger.

(2) According to SCAL’s regulations, certain fares may have conditions that will

limit or exclude the passenger’s right to change or cancel reservations.

(3) SCAL keeps the right to suspend reservations for a certain flight when it is

necessary.

Article 19 Special Passengers

(1) Passengers who need accompanying due to operation, safety and security

reason (e.g., infants, children, the old, invalid, and person under escort etc.) must be

booked in the same compartment as that of the accompanying person.

04-03 版

(2) A special passenger is someone, during the flight, to be accorded courteous

reception; or needing special care on account of his or her physical or mental

conditions; or acceptable for carriage in certain conditions. The reservation may be

accepted after SCAL and other carriers concerned consent to the carriage of such

special passengers.

Article 20 Ticketing Time Limits

If a passenger has not paid for the ticket prior to the specified ticketing time

limit, SCAL may cancel the reservation.

Article 21 Personal Data

(1) The personal data provided by passenger to SCAL is intended for reservation

and arrangement of related carriage service. Therefore, passenger authorizes SCAL to

retain his/her personal data and transmit the data to related SCAL departments, other

carriers concerned, or service provider concerned, or organizations authorized by

laws and regulations. The objects may be in any country. SCAL will keep the

personal files provided by passengers in great confidentiality.

(2) The validity period of valid document provided by passenger shall at least be

6 months since the date of commencement of travel. Passenger shall be liable for the

authenticity of such data. SCAL will not be responsible for verification.

(3) If passenger refuses to provide such data, SCAL may refuse for carriage.

Article 22 Cancellation of Reservation

(1) Application for change or cancellation of reservation must be raised within

the valid period stipulated by SCAL. When fares have correspondent restrictions,

passenger’s change or cancellation of reservation shall be subject to such restrictions.

(2) If passenger does not use his/her reserved seat without advising SCAL or its

authorized agents in advance, SCAL may cancel passenger’s return or onward

reservations as shown in the ticket; and collect service fee from such passenger.

Chapter 6 Ticketing

Article 23 General Rules

04-03 版

(1) Passenger can purchase tickets at the sales office of SCAL or SCAL’s

authorized agencies, or at SCAL’s websites. Passenger can inquire or purchase ticket

at SCAL’s hotlines:

SCAL’s websites: http://www.sichuanair.com

SCAL’s hotlines: 95378, 028-88888888

SCAL’s hotlines for direct sales: 95378、028-88888888

(2) Passenger shall fill up the Reservation Form for Passengers, providing valid

identity document information of his/her own or other valid identity documents

produced by public security departments; meanwhile passenger must ensure such

information is the consistent with that of the documents during check-in, ensure the

validity period of his/her passport is at least 6 months since the date of

commencement of travel, and clearly notice the different route and class tariff,

endorsement, and refund regulations.

(3) SCAL has the right to request passenger produce his or her valid passport or

other traveling documents, but will not bear responsibility for the authenticity and the

validity of such documents.

(4) When purchasing a ticket for child or infant, a valid birth certificate must be

presented.

(5) When purchasing a ticket for a passenger seriously sick or over 32 weeks

pregnant, passenger shall provide a valid medical certificate issued by a county or

city level medical department or equivalent medical department level recognized by

SCAL. After SCAL approval, the passenger can buy the ticket. When taking the flight,

the passenger may need to provide relevant medical certificate or certificate of

diagnosis. SCAL will not accept a passenger who is over 36 weeks (included)

pregnant for transportation.

(6) Each passenger shall respectively hold his/her own ticket.

(7) Infants and passengers less than 5 years old must be accompanied by a

passenger over 18 years old and with full capacity for civil conduct. Children

accompanied by an adult should buy the ticket of the class service level same as

04-03 版

his/her company.

(8) Infant passenger tickets must be applied in advance. If seat reservation for

infant has not been applied in advance, or infant ticket is applied after the issuance of

audit ticket, the infant may be refused to be transported due to flight safety. If the

fellow passenger requires ticket change or refund, then it shall be handled as per

voluntary change or voluntary refund.

(9) If a child above 5 years old and below 12 years old is going to take flight

alone, application for child taking flight without adult company must be submitted to

SCAL in advance. Buy the ticket after SCAL approval.

(10) SCAL or SCAL’s authorized agencies shall sell one-way, consecutive, or

round-trip tickets according to the request of passengers.

(11) The sales venues or websites of SCAL or SCAL’s authorized agencies shall

provide necessary materials such as flight timetable, flight map, air tariffs, passenger

information, etc.

Chapter 7 Check-in and Boarding

Article 24 General Rules

(1) The passenger shall arrive at the airport within the time limit stipulated by

SCAL, and go through boarding formalities of ticket inspection, baggage

consignment and boarding pass claiming on time with ticket and personal valid

identification certificate.

(2) If the passenger fails to arrive on time at the check-in counter, or fails to

arrive at the boarding gate before the stipulated boarding gate closure time, or fails to

show his/her valid identification certificate and transport certificate, or he/she is not

ready to travel, SCAL may cancel the space reserved for the passenger and will not

delay the flight. SCAL is not liable to the passenger for loss or expense due to the

passenger’s failure to comply with the provisions of this Article. If the passenger

wishes a refund, the amount of such refund shall be processed in accordance with the

voluntary refund regulations.

04-03 版

(3) Check-in deadline time varies at every airport; if passengers do not

understand the check-in deadline time of SCAL flight departure airport, they shall

consult sales staff in advance or search on SCAL official website

http://www.sichuanair.com. Passengers shall reserve enough time for check-in

formalities. If passenger fails to complete boarding formalities before stipulated flight

check-in deadlines, SCAL has the right to cancel passenger’s reservation.

(4) SCAL and SCAL’s ground handling agencies shall open check-in counters in

time, accept valid tickets produced by passengers, and process check-in formalities

quickly and correctly. In check-in, it shall carefully check the validity of passenger’s

passport (inspection shall be conducted according to the requirement of the

destination country for validation of passengers' passport), visa or endorsement.

(5) Before boarding, passengers and their baggage and hand-carry items must go

through security check.

Article 25 Arrangement of Seats

(1) SCAL will endeavor to honor advance seating requests, however, SCAL

cannot guarantee any particular seat, and only is responsible to provide passenger seat

according to his/her reserved class.

(2) For operational, safety or security reasons, the passenger needing to be

accompanied shall be seated next to his/her accompanying persons. SCAL reserves

the right to assign or reassign seats at any time, even after boarding of the aircraft.

(3) Seats near the aircraft’s emergency exits shall be specifically arranged by

SCAL.

Article 26 Mis-catch or Wrong Boarding

(1) If mis-catch happens due to reasons of passengers, ticket shall be dealt

according the rules of voluntary refund.

(2) If mis-catch happens due to reasons of SCAL, SCAL shall arrange passenger

to travel on the soonest flight; if passenger requests for refund, it shall be dealt

according to rules of involuntary refund.

(3) If passenger boards a wrong flight and the passenger requests to stop

04-03 版

traveling at the destination of the flight boarded, no extra fee shall be charged and no

fee shall be refunded.

(4) If wrong boarding happens due to reasons of SCAL, SCAL shall arrange

passenger to travel on the soonest flight to the destination listed on passenger’s ticket;

no extra fee shall be charged and no fee shall be refunded. If passenger requests for

refund, it shall be dealt according to rules of involuntary refund.

Chapter 8 Baggage

8.1 General Rules

Article 27 Baggage carried by SCAL, is divided into checked baggage and

un-checked baggage according to the carriage responsibility.

Article 28 Items Unacceptable as Baggage

Passenger shall not include in his or her baggage (both checked baggage and

unchecked baggage) or carry on to the cabin:

(1) Items that do not constitute baggage as defined in paragraph 33 of Article 1

in Chapter 1 of the Conditions.

(2) Items that may endanger the safety of aircraft, staff or property onboard,

such as the items listed in the Technical Instructions for the Safe Transport of

Dangerous Goods by Air issued by ICAO (ICAO-TI), Dangerous Goods Rules issued

by IATA (IATA-DGR) and SCAL Dangerous Goods Transport Manual, the following

items forbidden to transport (included but not restricted to), which are stipulated by

SCAL:

explosives; gas (including flammable gas, inflammable and nontoxic gas and

toxic gas, etc.); flammable liquid; flammable solid; spontaneous combustible

substance; substance that would release flammable gas in contact with water; oxidizer

and organic peroxide; toxic substance and infectious substance; radioactive substance;

corrosive substance; miscellaneous dangerous goods.

(3) Carriage of the items is prohibited by applicable laws, regulations or orders

of the departure country, destination country, transit country or the country over

04-03 版

flown.

(4) Guns and major parts, except for those meet with the regulation of paragraph

2 of Article 30 of this Conditions.

Include guns for purpose of military, civil and business and other guns

prohibited by the state: such as pistol, rifle, submachine gun, machine gun, riot gun,

air gun, anesthetic syringe gun, sample gun, prop gun, steel ball gun, tear gas gun,

stun gun and other replica of the articles mentioned above.

(5) Ammunition (except for those meet with paragraph 2 of Article 30 of this

Conditions), military weapon, police weapon and their major parts (spontoon, dagger

for military or police use and bayonet); equipment prohibited by the state

(defibrillator and defense apparatus, etc.) and replica of the articles mentioned above.

(6) State controlled knives (dagger, three-square tool, striking knife for

mechanical processing, knives with self-lock device and single edged knife, double

edged knife which are similar to dagger but longer than dagger, and other similar

single edged, double edged and three-square knife), and other controlled knives

subject to state regulations, such as crossbow.

(7) Other articles:

1. Articles which are not suitable for transport due to its hazard, unsafety or its

weight, size, packing, shape or nature, and other articles prohibited from transport by

the state;

2. Infectious pathogen;

3. Kindling material (including each type of ignition device), such as lighter,

match, CIG, magnesium rod (firestone);

4. Power bank and lithium battery of which the rated energy exceeds 160Wh,

or which are recalled by manufacturer due to safety defect, or of which the

identification is obscure, or which without definite manufacturer, or the rated energy/

lithium metal content cannot be identified (transport standards for the lithium battery

used for electronic wheelchair refer to SCAL associated regulations);

5. The alcohol drink of which the alcohol volume percentage exceeds 70%;

04-03 版

6. Live animals (except for the small animals and service dogs stipulated in

section 6 of this Conditions);

7. Small gas oxygen bottle for medical use (or air bottle) and liquid oxygen

device, including the used empty oxygen bottle;

8. Fragile, vulnerable, perishable article and live articles with obvious

unpleasant smell (such as seafood and durian, etc.);

9. Strong magnetization material, material with strong pungent smell or which

is liable to cause passenger panic and material of which nature cannot be identified

and may impose hazard.

Article 29 Items unacceptable as checked baggage

(1) Passenger shall not include in checked baggage the following items. If such

items included in checked baggage is lost or damaged, SCAL is liable for it only as

common checked baggage. For impairment compensation responsibility, refer to

Article 49 of this Conditions:

1. Fragile or damageable items;

2. Perishable items;

3. Cash, negotiable ticket, valuable securities and drafts;

4. Jewelry;

5. Precious metal and articles thereof, gold and silver articles;

6. Antiques and valuable paintings, out-of-print video, out-of-print printings or

manuscripts;

7. Computer and fittings, personal communication device and fittings, personal

digital device and fittings;

8. Samples and valuables;

9. Foreign envelopes;

10. Important files and documents;

11. Traveling documents, medical certificates, X-ray films;

12. Articles that need to be specially attended and prescribed drug that needs to

be taken regularly.

04-03 版

(2) Lithium battery, lithium battery mobile power source (such as power bank)

cannot be transported as checked baggage or be carried in checked baggage.

Article 30 Limitation on carriage

The following articles may be accepted as checked baggage for transport only in

accordance with the limitation conditions, quantity and packing requirements of

SCAL and shall be approved by SCAL.

(1) Precision instrument and electric appliances shall be carried as cargo. They

may be accepted only in proper packaging as checked baggage. Free baggage

allowance does not apply to such items.

(2) Sporting equipment, including firearms and ammunition for sporting

purposes may be carried as checked baggage by presenting the certificate issued by

entry/exit or transit country/region, but may not be carried as unchecked baggage in

cabin. It shall set the safe of sporting gun, remove the bullets and pack them properly.

The carriage of ammunition shall follow the rules of dangerous goods transportation.

(3) Edge tool and blunt other than controlled knives, such as kitchen knife, fruit

knife, dinner knife, art knife, bistouries, scissor, etc.; broadsword, spear, sword,

halberd, pole and stick (including stretchable baton and nunchuck) for the purpose of

Martial arts performance, bat, cue stick, cricket bat, hockey stick, golf club,

alpenstock, ski stick, knuckle-dusters (hand stitch) and steel file, iron awl, axe, short

stick, and hammer etc., shall be carried as checked baggage.

(4) Dry ice, liquid material, alcohol and drinks containing alcohol, etc.

(5) Diplomatic envelopes, confidential files;

(6) Pet or service dog which is specified in 8.6.

(7) Electronic powered wheelchairs used in travel by passengers of restricted

movement due to physical handicap, health condition, age, etc.

(8) Lithium battery and lithium battery power bank (such as charge pal) cannot

be transported as check-in baggage, and the carry-on lithium battery and lithium

battery power bank (such as charge pal) shall meet rated energy or lithium content

limits, quantity limits and associated approval regulations, and only be carried for

04-03 版

passengers' own use. For details, refer to SCAL official website.

(9) Items not suitable to be carried in cargo compartment such as delicate

musical instrument and not meeting the requirements of weight and size by 8.3, shall

be carried in passenger cabin as seat-taking baggage and shall be charged separately,

and such items shall be taken care of by the passenger.

Article 31 Right to refuse carriage

In the exercise of SCAL’s discretion, SCAL may refuse to carry passenger or his

baggage after informing the passenger. In this circumstance passenger will be entitled

to a refund. SCAL may also refuse to carry passenger or his baggage for any of the

following reasons:

(1) SCAL may refuse or stop carriage as baggage of such items described in

Article 28 or Article 29 as are prohibited from carriage as baggage or checked

baggage.

(2) Unless advance arrangements for its carriage have been made with SCAL,

SCAL may carry on later flight baggage that is in excess of the applicable free

allowance (oversized bagage).

(3) SCAL may refuse to accept baggage as checked baggage unless it is properly

packed or its contents comply with the carriage requirements.

(4) Such action is necessary to prevent a violation of any applicable laws,

regulations, or orders of any State to be flown from, to or over.

(5) The carriage of passenger or his baggage may endanger or affect the safety,

health, convenience, comfort of other passengers or crew members.

Article 32 Right of Security Check

For reasons of safety and security, SCAL has the right to request that passenger

permit a security check of his/her baggage; if necessary, it may check passenger’s

baggage if passenger is not available. If passenger is unwilling to accept the check,

SCAL has the right to refuse to carry the passenger.

8.2 Checked Baggage

04-03 版

Article 33 Checked baggage must meet the following requirements:

(1) Passenger must check baggage with a valid ticket. SCAL shall correctly

enter the pieces and/or weight of checked baggage into departure system. Each

passenger’s baggage must be recorded on his own record. If passenger holds a paper

ticket, baggage content shall be written on the correspondent spot of ticket.

(2) Passenger shall complete the formalities for checked baggage at the location

and time designated by the carrier.

(3) SCAL shall attach a baggage tag to each piece of passenger’s checked

baggage, and give a baggage identification tag to passenger.

(4) The weight and size of checked baggage shall not exceed SCAL’s restrictions;

those checked baggage exceeding such restrictions shall be agreed by SCAL in

advance.

(5) Passenger shall attach name or other personal mark to the checked baggage

before checking it in.

(6) Checked baggage must be well packed, locked and bound, and must be able

endure a certain amount of pressure, and can be safely loaded, unloaded and carried

under normal operation conditions, and shall meet the following requirements:

1. Suitcase and handbags and so on must be locked;

2. It’s not allowed to bound more than two pieces (included) of baggage into

one piece;

3. It’s not allowed to attach other items to baggage;

4. Bamboo baskets, net bags, grass strings, grass bags and so on are not

allowed to be used as packing materials;

5. Passenger’s name, detailed address and telephone number shall be written on

baggage.

(7) Checked baggage will, whenever possible, be carried on the same aircraft

with passenger. When the checked baggage could not be carried on the same flight

with the passenger (due to safety, security or operational reasons), SCAL shall

explain the reason to the passenger. Under the preconditions of safety, passenger’s

04-03 版

checked baggage could be carried on a subsequent flight and SCAL will deliver it to

passenger, unless applicable law requires passenger to be present for customs

clearance.

8.3 Free Baggage Allowance

Article 34 Free Baggage Allowance

(1)the baggage transport rules for all international and regional routes are all

subject to piece: details as followed:

1. The free checked-baggage allowance for the infant that not take a seat is one

checked baggage, of which the sum of three sides shall not exceed 115cm(45 inch)

and weight shall not exceed 10kg(22 pounds), and one baby car or baby stroller.

2. The free allowance baggage standard is same as that for individual

passenger.

3. For more than two (included) passengers who take the same flight to the

same destination, if they proceed with the baggage check formality at the same time

and same location, their free baggage allowances may be calculated as one integrity

in accordance with their respective cabin-class standards which they have purchased;

4. As for the domestic leg of the international flight, the applicable

free-baggage allowance for the passengers shall be handled as per the regulations for

the international flight.

If the ticket for domestic leg and international leg are purchased separately

(that refers to the domestic flight is not a consecutive flight before/after the

international flight), therefore, it is not satisfied with the conditions that mentioned

above, then the free baggage allowance should be conducted independently as per

each applicable domestic and international rules.

5. As for the passenger who buys mixed class ticket, the free-baggage

allowance shall be counted as per the rules for each class of the flight.

6. If the passenger is voluntarily to change his/her class level, he/she should

enjoy a free baggage allowance that corresponding to he/her new ticket; If the

04-03 版

passenger is unwilling to change the class level, he/she should enjoy the

corresponding free-baggage allowance to his/her original level of ticket.

7. When passenger had a stopover during his/her journey, he/she should enjoy

the higher free baggage allowance during the whole journey,

8. If the major flight leg is conducted by a flight sharing code with SCAL, then

the free baggage allowance shall be carried in accordance with rules of the airlines

that conducted the flight.

(2) The free baggage allowance for international/regional routes refers to the

standards published on the official website the Sichuan Airlines.

(3) The Size limits for checked baggage

1.The size limits of checked-baggage shall comply with the local laws and

regulations, if there are no defined regulations on the size limits, then, the size of

each checked-baggage shall not exceed 300cm(the sum of length, width and

height)(118 inch)

2. The checked-baggage that exceeds the above size limit shall be transport as a

cargo.

3. As for special baggage (such as skiing gear, fishing tackles, etc.), the size

limit shall follow the relevant provisions.

(4) The weight limits on checked-baggage.

1. For the flights involved with British or british commonwealth of nations(e.g.

Canada, Australia and etc. ), the weight for each checked-baggage shall not exceed

32kg(70 pounds)

2. The weight limits of checked-baggage in other airports shall comply with the

local laws and regulations, if there are no defined regulations on the weight limits,

then, the weight of each checked-baggage shall not exceed 45kg(100 pounds).

3. The checked-baggage that exceeds the above weight limit shall be transport

as a cargo.

Article 35 Free Hand-carry baggage

(1) Weight and size

04-03 版

Each passenger who is entitled to travel in business or economy class can bring

one piece of hand-carry baggage, each of which must not exceed 5kg in weight. The

sum of the three dimensions of each piece must not exceed 115cm. Such baggage can

be placed in the baggage cabin or under the seat in the passenger cabin. If the

baggage cannot be placed with the method mentioned above, or due to over-size and

over-weight factors, or out of consideration of safety aspect, the baggage shall be

carried as check-in baggage.

(2) Bulky baggage

Objects not suitable for transport in the cargo compartment (such as delicate

musical instrument) and not complying with paragraph (1) above will only be

accepted for transportation in the passenger cabin as seat-taking baggage and be

taken care of by passenger, if due notice has been given in advance and permission

granted by SCAL. The transport of such objects may be charged separately.

Article 36 Checked baggage and un-checked baggage shall be weighed or

piece-calculated together at the time of check-in and the weight and pieces shall be

entered in corresponding column of “passenger ticket and baggage check”. Checked

baggage is under custody of SCAL during the journey, while the unchecked baggage

shall be taken care of by passenger in the journey.

8.4 Excess (Oversized) Baggage

Article 37

(1) Excessive (exceed the limit) baggage refers to the part of baggage in excess

of the free baggage allowance of weight or in piece, the exceed part of baggage needs

extra charges.

(2) When charging for the extra fees for excessive (exceed the limit) baggage,

a excessive (exceed the limit) baggage receipt needs to be filled.

(3) The excessive (exceed the limit) baggage shall be charged in accordance

with the number, weight and size in exceeding .

(4) Charging standard for the excessive baggage refers to the standards

04-03 版

published on the official website the Sichuan Airlines.

(5) The default currency of above fess is RMB. In some cases (if the passenger

has no RMB), the fees will be charged in local currency, which should be referred to

the charge standard of the destination for the baggage.

8.5 Declaration and Charge

Article 38 General Rules

(1) A passenger may declare a value for checked baggage in excess of USD30 or

its equivalent per kilogram, and shall pay an applicable charge.

(2) The declaration for checked baggage must not exceed the real value of the

baggage. The maximum declared value of each passenger is USD5,000 or its

equivalent value in other currencies. If SCAL disagrees with a value declaration and

the passenger refuses to be checked, SCAL has the right to refuse carriage.

(3) No declaration value for pet will be accepted.

(4) SCAL will charge an fee of 5‰ of extra declared value exceeding the

limitation of paragraph (1) above.

Article 39 SCAL will refuse to accept an excess value declaration on checked

baggage when a portion of the carriage is to be provided by another Carrier who does

not offer the facility.

8.6 Pets and Guide Dogs

Article 40 Pets mean such little animals as domestic dogs, cats, birds and other

household pets. Any wild and aggressive animal such as snakes, tibet mastiffs, and

bulldogs will not be accepted for transportation. Animals which are not suitable for

air travel (including flat-faced dogs and flat-faced cats; pitbull; dogs which may feel

uncomfortable under high temperature and high altitude conditions, such as samoyed,

etc.) must not be carried as baggage. The carrier has the right to determine whether an

animal can be carried and the way of transportation, and has the right to restrict the

number of pets on a plane.

04-03 版

Article 41 Pet may be accepted for carriage subject to following rules:

(1) It shall be loaded in the container whose quality and size meets consignment

standards, attached with valid Certification for Animals Quarantine and animal

vaccine injection certificate.

(2) Have valid certificates necessary for entry, exit and transit permits required

by The People’s Republic of China and countries involved in transportation;

(3) With the advance agreement of SCAL and other Carriers concerned, and

formalities required by SCAL and other Carriers concerned.

Article 42 The animal, together with its container and food carried by passenger

shall be carried as checked baggage and passenger will be obliged to pay the excess

(oversized) baggage fee. Except specially approved by SCAL, animals will not be

carried in the passenger cabin of the aircraft.

Article 43

(1) Guide dog refers to a dog trained to lead the blind or assist the deaf when if

accompanies passenger with impaired vision or hearing dependent upon such dog.

(2) SCAL observes relevant laws and regulations for air transport of the disabled

stipulated by civil aviation authority, and provides transport service for qualified

passengers and service dogs.

(3) If the passenger wants to take the service dog into the cabin, the passenger

must submit application no later than 48 hours prior to the estimated take-off time of

the flight. If the transport conditions required by SCAL have been satisfied and SCAL

approval has been obtained, the service dog can be taken into cabin for transport by

the physical-handicapped himself/herself. The service dog as well as its container and

food can be transported for free without being accounted into the free baggage

allowance.

(4) As for the restrictions and standards for transporting service dog, please refer

to the official website of Sichuan Airlines for details.

Article 44 Acceptance for carriage of animals (include guide dogs) is subject to

the conditions that the passenger assumes full responsibility for such animal unless

04-03 版

due to SCAL’s faults. SCAL shall not be liable for injury to or loss, delay, sickness or

death of such animal in the event that it is refused entry into or passage through any

country, state or territory.

Article 45

(1) The passenger is fully liable for all damages or injuries which a pet might

cause to other passengers or crew members.

(2) SCAL will have no liability in respect of any such animal not having all the

necessary exit, entry, health and other documents with respect to the animal's entry

into or passage through any country or region. The passenger who carries this pet

shall make a compensation for any penalty, fees, losses or debts to SCAL due to lack

or incompleteness of documents required.

(3) SCAL may refuse to accept the carriage of animals on non-stop long-haul

flight or some specific type of aircraft due to the unsuitability.

8.7 Delivery of Baggage

Article 46 Delivery of Baggage

(1) Passenger shall collect his baggage as soon as it is available for collection at

places of destination or stopover. At the time of collection, passenger shall show his

or her “passenger ticket and baggage check” if SCAL requires.

(2) With SCAL’s consent, passenger can collect his baggage at stopover under

the agreement of SCAL, the unused payment of the excess baggage will not be

refunded.

(3) If the passenger does not collect his baggage in time, SCAL will charge the

passenger baggage keeping fee. SCAL has the right to deal with the perishable items

in passenger’s baggage 24 hours after the arrival of the baggage.

(4) SCAL is under no obligation to ascertain that the bearer of the baggage

identification tag is entitled to delivery of the baggage and SCAL is not liable for any

loss, damage, or expense arising out of or in connection with such delivery.

(5) If a person claiming the baggage is unable to identify the baggage by the

04-03 版

baggage identification tag, SCAL will deliver the baggage to such person only on

condition that he or she establishes to SCAL’s satisfaction his or her right thereto.

And if required by SCAL, such person shall furnish adequate security to indemnify

SCAL for any loss, damage or expense which may be incurred by SCAL as a result of

such delivery.

(6) Acceptance of baggage by the bearer of the baggage check, without

complaint at the time of delivery, is prima facie evidence that the baggage has been

delivered in good condition and in accordance with the contract of carriage.

Article 47 Unclaimed Baggage

If baggage is not collected after 180 days from the next day of baggage’s arrival,

SCAL has the right to process it according to the regulations on un-delivered baggage.

Fresh and perishable articles (PER) of the passenger baggage are not subject to the

above-mentioned time limit.

Article 48 Processing of Abnormal Carriage of Baggage

(1) In the event of delay, loss or damage in the carriage of baggage, SCAL and

SCAL’s authorized ground handling agency, together with passenger, shall fill up a

Record Form of Accidents of Baggage Carriage, check out the situation and reasons,

and report the results of investigation to passenger and departments concerned. If

compensation for baggage happens, it can be processed at the journey’s origin,

stopover or destination.

(2) If the checked baggage fails to arrive in the same flight with the passenger

due to SCAL reasons and thereby cause inconvenience for passenger’s life, SCAL

shall give appropriate compensation for passenger’s temporary life use.

Article 49 Compensation for baggage

(1) Compensation Limit

1. If the weight of the baggage is not recorded on the baggage check, it is

presumed that the total weight of the checked baggage does not exceed the applicable

free baggage allowance for the class of service concerned

2. According to the above articles, the checked baggage which has made an

04-03 版

declaration should made compensation as per the declared value. If the declared value

is beyond the actual value of the baggage, the compensation should be made as per

the actual value.

3. The route which applicable for Warsaw Convention

a. In case of the absence of purchase invoice and lack of sufficient evidence，

the highest compensation price per person should be 30 U.S. dollar per kilogram.

b. If there are sufficient evidence， then the highest compensation price for

checked baggage and non-checked baggage per person should be 1131 special

drawing right

4. The compensation price for the route which subject to Warsaw convention

is：

a. 17 special drawing right per kilogram.

b. 322 special drawing right for the unchecked baggage.

5. Special drawing right refers to SDR specified by International Monetary Fund

(IMF). One SDR is equal to 1.37 US dollar, whose price ratio is floating. SCAL will

convert the money in line with the exchange rate of the actual transport date.

(2) Time limitation on claims and actions

1. Notice of claims

a. No action shall lie in the case of damage to checked baggage unless the

person entitled to delivery complains to SCAL forthwith after the discovery of the

damage, and, at the latest, within seven working days from the date of receipt; and in

the case of delay, unless the complaint is made at the latest within twenty-one

working days from the date on which the baggage has been placed at his or her

disposal. Every complaint must be made in writing and dispatched within the times

aforesaid.

b. Any claims shall be raised in written form within time limit, or no

compensation shall be raised towards SCAL.

2. Any right to damages shall be extinguished if an action is not brought within

two years reckoned from the date of arrival at the destination or from the date on

04-03 版

which the aircraft ought to have arrived, or from the date on which the carriage

stopped.

Chapter 9 Schedules, Changes and Cancellations of Flights

Article 50 Schedules

(1) SCAL undertakes to use its best efforts to carry the passenger and his or her

baggage with reasonable dispatch and to adhere to published schedules in effect on

the date of travel.

(2) Except in the case of its acts or omissions done recklessly with intent to

cause damage and with knowledge that damage would probably result, SCAL shall

not be liable for errors or omissions in timetables or other published schedules.

Additionally SCAL shall not be liable for representations made by employees, agents

or representatives of SCAL as to the dates or times of departure or arrival or as to the

operation of any flight.

(3) The flight times and aircraft types shown in timetables may change between

the date of publication and the date passenger actually travel. SCAL does not

guarantee them to passenger and they do not form part of contract with SCAL.

(4) Before SCAL accept passenger’s reservation for a flight, SCAL will notify

the passenger of the scheduled flight time in effect as of that time, and it will be

shown on Ticket. It is possible SCAL may need to change the scheduled flight time

subsequent to the issuance of the Ticket. If passenger provides SCAL with contact

information, SCAL will endeavor to notify the passenger of any such changes. If,

after ticketing, SCAL makes a significant change to the schedule flight time, which is

not acceptable to the passenger, and SCAL is unable to book the passenger on an

alternate flight which is acceptable to passenger, passenger will be entitled to a refund

in accordance with the regulation of involuntary refund.

Article 51 Cancellation and Changes of Flights

(1) For the following reasons, schedules are subject to cancel, terminate, change,

or delay without notice, and can be handled as per Article 52 of the Conditions:

04-03 版

1. For complying with any government law, regulation, or order;

2. For security of flight; or

3. Due to circumstances beyond its control or unable foreseen.

(2) If SCAL results passenger failed to take the reserved seat due to one of the

following reasons, SCAL shall make arrangement for passenger according to Article

52, and will not collect any fee:

1. Temporarily change the aircraft type of the flight;

2. Except the reasons listed in Article 51 (1), temporarily cancel the flight;

3. SCAL cancels the flight that passenger has reserved seat, or cancels the

flight to stop at passenger’s stopover or destination, or fails to operate according to

the flight schedule, or fails to provide reserved seat and results in passenger to change

his/her trip, or misconnection of SCAL follow-up flights caused by delay of SCAL

former flights.

Article 52 Involuntary Change

(1) If passenger fails to travel due to the reason listed in Article 51, SCAL shall

consider passengers’ reasonable requests and take one of the following measures:

1.Arrange on priority available seats on SCAL flights for passengers;

2. Make endorsement after agreed by passengers and carriers concerned.

3. Change the route listed on original ticket, and arrange passengers to arrive at

destination or stopover point via SCAL or other carriers’ flights.

4. Refund according to rules of involuntary refund.

5. Assist in arrangement of passenger accommodation and provide ground

transportation etc.

(2) According to International passenger and luggage Transportation Rules of

civil aviation of China，For those unvoluntary change the flight due to the reason state

in article 51, item (2), the carrier shall provide a place for rest and drinks, foods,

board and lodging or other services which carrier think are necessaries.

Article 53 Voluntary Change

Handle according to the applicable business notice of SCAL.

04-03 版

Article 54 SCAL will take all measures that could reasonably be required to

avoid delay in carrying passenger and his baggage. SCAL shall not be liable if it

proves that SCAL has taken all measures that could reasonably be required to avoid

the damage or that it was impossible for SCAL to take such measures.

Chapter 10 Changes to Passenger Tickets

Article 55 Involuntary Change

If such reasons as weather, air traffic control (ATC), aircraft maintenance, flight

readjustment cause SCAL flights’ cancellation, advancement, delay, change,

misconnection, or failure to provide reserved seats, SCAL shall consider passengers’

reasonable requests and take one of the following measures:

1. Arrange on priority available seats on SCAL flights for passengers;

2. Make endorsement after agreed by passengers and carriers concerned;

3. Change the route listed on original ticket, and arrange passengers to arrive at

destination or stopover point via SCAL or other carriers’ flights, or via other refers to

of transportation mutually agreed. Overpaid amount of ticket fare, excessive

(oversized) baggage fee and other service charges will be returned, while deficiency

of such fares and charges will be ignored.

Article 56 Voluntary Change

(1) Voluntary change of class, flight, and date

If passengers requires to change the class, flight and date after buying ticket,

SCAL and SCAL-authorized agents can handle the require, based on ticket price

provisions and other applicable conditions of the ticket, when the flight has available

seats and when time is allowed. The passengers must pay the fares difference and

bear the other relevant expenses caused by the change.

(2) Voluntary change of air-range and carrier

For passengers, voluntary change of air-range and carrier is not permitted, or

else it shall be handled according to the provisions of voluntary refund.

Article 57 Unless special rules have been stipulated, as for children with

04-03 版

children tickets and infants occupying a seat, the change fee shall be 75% of the adult

standard; as for infants with infant ticket not occupying a seat, there is no change fee.

Chapter 11 Refunds

Article 58 General Rules

(1) On failure by SCAL to provide carriage in accordance with the contract of

carriage, or where a passenger requests a voluntary change of his or her arrangements,

refund for an unused ticket or portion thereof shall be made by SCAL according to

SCAL’s Regulations.

(2) Except in the case of lost tickets, refunds will only be made on surrender to

SCAL of the passenger coupon or passenger receipt and surrender of all unused flight

coupons, and the conjunction tickets if any. For electronic tickets, refund must be

applied not later than 13 months after the date of commencement of travel or the date

of issuance (for all first flight coupon unused ticket). Application for refund will only

be accepted when the coupon’s status is OPEN FOR USE, and with payment proof

provided by passenger.

(3) When refunding an electronic ticket, passenger is required to provide printed

itinerary.

Article 59 Person Receiving Refunded Fares

(1) SCAL shall be entitled to make refund to the person named in the ticket.

(2) If a ticket has been paid for by a person other than the passenger named in

the ticket, and SCAL has indicated on the ticket that there is a restriction on refund,

the refund will be made only to the person paying for the ticket or to that person’s

order.

(3) Passenger or payer who requests the refund shall present his or her valid

identity certificate. If the person requesting refund is not the passenger or the payer,

he or she must present the identity certificate of himself or herself and the

authorization from the passenger or payer in addition.

(4) A refund made pertain to Article 58 to anyone whom refund may be made in

04-03 版

terms of (1), (2) and (3) of this Article shall be deemed a proper refund and shall

discharge SCAL from liability and any further claim for refund.

Article 60 Time limit for refund

Refund must be applied not later than 13 months after the date of

commencement of travel or the date of issuance (for all first flight coupon unused

ticket). Application for refund will not be accepted after the time limit.

Article 61 Place of refund

(1) On principle, refund of tickets and MCO shall be processed in the original

place of payment; exchanged tickets can also be refunded in the place of exchange. In

the event of involuntary refund, refund can be processed in SCAL’s sales office in the

place of original purchase, commencement of journey, stopover, or breakpoint of

travel, or in SCAL’s authorized sales agencies in the place where the cause of

involuntary refund happens. When passenger applies for refund in a place other than

the original place of issuance, the SCAL’s sales office which is to process refund shall

obtain authorization from the original place of issuance, and refund in the local

currency at that day’s BBR according to the refunded amount provided by original

place of issuance.

(2) When passenger holding an open ticket applies for refund, refund must be

processed in the original place of issuance.

Article 62 Currency

All refunds will be subject to Government laws, rules and regulations or orders

of the country in which the ticket was originally purchased and of the country in

which the refund is being made. Refunds will normally be made in the currency in

which the ticket was paid for, or in another currency in accordance with SCAL’s

regulations.

Article 63 Involuntary refunds

(1) Involuntary refund refers to any refund applied for by passenger entitled to

travel on SCAL’s flights who cannot be carried according to carriage contract due to

such uncontrollable or unpredictable reasons as weather, air traffic control, aircraft

04-03 版

maintenance, flight readjustment.

(2) Involuntary refund abides by the following rules:

1. If no portion of the ticket has been used, an amount equal to the fare paid

including taxes and charges will be refunded, without charging refund fee.

2. If a portion(s) of the ticket has been used, subtract the amount of applicable

fares and taxes of the used portion(s) from the amount of paid fares, and refund the

remaining amount to the passenger. No refund fee shall be charged, but the refunded

amount shall not be higher than the amount originally paid.

3. When the flight diverts to an alternate, or when the flight is delayed or

canceled at the stopover, if the passenger demands for refund, fares from the landed

airport to the destination shall be refunded at the same class or discount rate of the

original paid fares, but the refunded amount shall not be higher than the paid amount;

no refund fee shall be charged. Applicable carrier fare from landed airport to

destination shall be chosen on priority. If there are no published fares from the

applicable carriers from landed airport to destination, fares of other means of

transportation from landed airport to destination shall be refunded. Where there are

more than one applicable fares of a same refers to of transportation, the medium one

shall be chosen.

4. Change fee shall be paid by passenger who requires flight change of his/her

own will. When the changed flight is not performed as scheduled, the ticket can be

refunded free of charge while the previously paid change fee shall not be refunded.

5. After involuntary change, if the flight is regular, the passenger does not take

the flight because of the passenger himself/herself, voluntary change and refund shall

be handled according to the current executive provisions of passengers.

6. When aircraft type is changed but the actual take-off time of the flight is

regular, and there is no overbooking of the original flight or spillage of cabin class

passengers, the flight is defined as regular flight. If change or refund is required, it

shall be handled as per voluntary change and voluntary refund.

Article 64 Voluntary refund

04-03 版

(1) Refund beyond the limitations in Article 63 belongs to voluntary refund.

(2) Voluntary refund abides by the following rules:

1. If no portion of the ticket has been used, an amount equal to the fare paid,

less any applicable service charges or cancellation fees.

2. If a portion(s) of the ticket has been used, subtract the amount of the

applicable fares and corresponding taxes of the used portion(s), as well as refund fees

and no-show fees (if any) from the paid fares, the remaining amount (if any) shall be

refunded to the passenger.

3. Special regulations will be applied to the ticket with a special fare paid.

Article 65 Refund to Credit Card or Debit Card Accounts

Refund for Tickets paid with credit cards or debit cards can only be credited to

the card account originally used for the ticket purchase. The refundable amount to be

paid by SCAL will be in accordance with the rules within this article only, on the

basis of the amount originally paid by passenger and the currency entered in the

ticket. If there’s any difference of amount caused by currency exchange, passenger is

not entitled to claim damages to SCAL.

Article 66 Refusal of refund

Except for involuntary refund, departments concerned shall refuse to refund in any

one or more of the following situations:

(1) Refund is applied for after the time limit of refund;

(2) Passenger fails to present valid certificates or tickets or proofs on applying

for refund;

(3) When the applicable fare of used sectors is equal to or higher than that of the

whole journey, the unused sectors cannot be refunded;

(4) Ticket is annotated non-refundable.

Article 67 Refunding

On refunding, passenger’s paid but unused taxes and charges shall be refunded

together. Taxes and charges of ticket which is non-refundable or has no applicable

remaining amount for refund can also be refunded alone without extra charge, but

04-03 版

must be refunded before the time limit of refund.

Article 68 Refund Due to Illness or Death

(1) As for refund due to passenger’s illness, if the refund is required and seat

cancelled before the specified take-off time of the flight, and proof materials required

by SCAL are provided, it can be processed as voluntary refund without charging for

refund fees. As for the fellow passenger, if refund due to illness is required, this

require must be put forward and seat cancelled together with that of the sick

passenger, and relevant proof materials shall be provided according to the

requirement.

(2) In the event of death of a passenger or the passenger's lineal relative before

the commencement of travel or en route, after the death certificate and certificate of

lineal relative required by SCAL are provided, the passenger and the accompanying

passengers can be provided with voluntary refund service without being charged for

refund fees.

Article 69 Unless otherwise specified, as for children with children tickets and

infants occupying a seat, the refund fee shall be 75% of the adult standard; as for

infants with infant ticket not occupying a seat, there is no refund fee.

Chapter 12 Conduct aboard Aircraft

Article 70 If passenger conducts himself or herself aboard the aircraft so as to

endanger the aircraft or any person or property on board, or obstructs the crew in the

performance of their duties, or fails to comply with any instruction of the crew, or

behaves in a manner to which other passengers may reasonably object, SCAL may

take such measures as it deems necessary to prevent continuation of such conduct,

including restraint of the passenger. Passenger may be disembarked and refused

onward carriage at any point and passenger may be prosecuted for offences

committed on board the aircraft.

Article 71 Prohibition and Restriction on Portable Electronic Device (PED)

Passengers are prohibited from using lithium battery mobile power source

04-03 版

(power bank) on board during the whole flight. Prohibition and application restriction

on PED refer to SCAL official website.

Article 72 Non-Smoking Flights

All SCAL flights are non-smoking flights. Smoking is prohibited in all areas of

the aircraft. E-cigarette and synthetic steam smoking device are also prohibited.

Article 73 Restriction on Alcoholic Drinks

While aboard aircraft, passenger is not allowed to drink any alcoholic drinks

other than those provided by SCAL.

Article 74 Seat Belts

While in seat on board the aircraft, passenger shall fasten his or her seat belt as

required.

Chapter 13 Refusal and Limitation of Carriage

Article 75 SCAL may refuse carriage of any passenger or passenger’s baggage

for reasons of safety or if, in the exercise of its reasonable discretion, SCAL

determines that:

(1) The carriage is prohibited by any applicable laws, regulations, or orders of

the State of departure, stopover, destination or flying over; or,

(2) The conduct, age, or mental or physical state of the passenger is such as to

unsuitable for air travel, or cause discomfort or make himself or herself objectionable

to other passengers or involve any hazard or risk to himself or herself or to other

persons or to property:

1. Passenger is over 36 weeks pregnant; or,

2. Passenger is less than 14 days old; or,

3. Passenger has been diagnosed with serious infectious disease, and fails to

present any medical proof that necessary measure have been taken to prevent

infecting others; or,

4. SCAL determines that passenger may be unable to comprehend or operate

safety instructions under their physical or mental conditions without assistance from

04-03 版

flight attendants; or,

5. Passenger’s conduct may endanger themselves, cabin crew or other

passengers due to mental disability; or

6. Passenger has traces of being drunk or having drug abuse; or,

7. Passenger is or appears to be intoxicated; or,

8. Passenger requires intravenous injection; or,

9. Stretcher passenger does not meet the safety requirements of passenger

carriage; or,

10. Passenger’s conduct, on purpose or not, may endanger the safety of aircraft

or passengers on board; or,

11. There have been misconducts in the air transport before and it is reasonable

for SCAL to consider that these misconducts may happen again; or

(3) Passenger fails to pay applicable fare, fee and tax; or

(4) Passenger does not abide by the laws, regulations, or orders of the State, or

does not abide by SCAL’s regulations; or,

(5) Passenger refuses to submit to security check conducted by government,

airport or carrier; or,

(6) Passenger fails to obey orders on safety or security; or

(7) Passenger fails to obey rules on no-smoking or use of electronic device; or

(8) Passenger refuses to comply with the crew instructions; or,

(9) Passenger brings any baggage or article for strangers.

(10) Passenger fails to present effective documents required by state laws, policy

regulations, orders, requests, or requirements of travel conditions; or,

(11) Passengers do not present effective travel certificate; or the effective travel

certificate presented is not the same certificate used for purchasing electronic ticket;

or passengers seek to enter the transit country or region without effective travel

certificate; or passengers destroy travel certificates during flight; or passengers refuse

to submit their travel certificates to crews for signature and storage as per the

requirements of crews; or,

04-03 版

(12) The ticket presented by the passenger has been acquired unlawfully or has

been purchased from an entity other than SCAL or the agents authorized by SCAL, or

has been reported as being lost or stolen, or is counterfeited, or the passenger cannot

prove that he/she is the person whose name is listed on the ticket; or,

(13) Passengers fail to follow the regulation of these conditions on the use of

coupons as per sequence, or the ticket presented is not issued or changed by SCAL or

the sales service agents authorized by SCAL, or the ticket has been destroyed.

Article 76 Arrangement for passengers whose carriage has been refused

(1) For passenger requests refund after being refused for carriage due to Article

765(1) and (2), SCAL will process according to Article 63.

(2) For passenger being refused for carriage due to Article 75 (3), he/she shall

make up the inadequate fare, fee and tax, and SCAL will make arrangement for

carriage; if passenger requests refund, it will refund at the original ticketing place

according to Article 63.

(3) For passenger requests refund after being refused for carriage due to Article

75 (4), (5), (6), (7), (8), (10) and (11), SCAL will process according to Article 64and

deduct the fee of service provided.

(4) For passenger being refused for carriage due to Article 75 (12) and (13),

SCAL remains the right to detain ticket.

Article 77 Limitation on Carriage

Unless otherwise stipulated by government documents or documents or sports

meeting for the disabled, infants, ill passengers, pregnant women, handicapped

passengers or passengers in need of special service under judicial and administrative

mandatory measures can only be carried when SCAL’s concerned regulations are met,

and when it has been agreed by SCAL and SCAL has made arrangements when

necessary.

Chapter 14 Arrangement of Additional Service

04-03 版

Article 78 If we arrange you the service (except for the air transport) provided

by the third party or provide you with the receipt of the service of ground transport;

hotel reservation or car rental, which are provided by the third party (which are not

the airlines), we will only act as the agency which will not be liable for the case

whether you can obtain such services or the quality of such services. The items and

conditions of the third party are applicable for this service.

If we provide you with ground transport, this condition is not applicable for the

ground transport.

Chapter 15 Administrative Formalities

Article 79 The passenger shall be solely responsible for complying with all laws,

regulations, orders, demands and travel requirements of countries to be flown from,

into or over, and with SCAL’s Regulations and instructions. SCAL shall not be liable

for any aid or information given by any agent or employee of SCAL to any passenger

in connection with obtaining necessary documents or visas or complying with such

laws, regulations, orders, demands, and requirements; or for the consequences to any

passenger resulting from his or her failure to obtain such documents or visas or to

comply with such laws, regulations, orders, demands, requirements, rules or

instructions.

Article 80 The passenger shall present all exits, entry, health and other

documents required by laws, regulations, orders, demands or requirements of the

countries concerned, and permit SCAL to take and retain copies thereof. SCAL

reserves the right to refuse carriage of any passenger who has not complied with

applicable laws, regulations, orders, demands or requirements or whose documents

do not appear to be in order, or who does not permit SCAL to take and retain copies

thereof.

Article 81 The passenger agrees to pay the applicable fare whenever SCAL, on

Government order, is required to return a passenger to his or her point of origin or

elsewhere, owing to the passenger’s inadmissibility into a country, whether of transit

04-03 版

or of destination. SCAL may apply to the payment of such fare any funds paid to

SCAL for unused carriage, or any funds of the passenger in the possession of SCAL.

The fare collected for carriage to the point of refusal of entry or deportation will not

be refunded by SCAL.

Article 82 If SCAL is required to pay or deposit any fine or penalty or to incur

any expenditure by reason of the passenger’s failure to comply with laws, regulations,

orders, demands and travel requirements of the countries concerned or to produce the

required documents, the passenger shall on demand reimburse to SCAL any amount

so paid or deposited and any expenditure so incurred. SCAL may use towards such

expenditure any funds paid to SCAL for unused carriage, or any funds of the

passenger in the possession of SCAL.

Article 83 If required, the passenger shall attend inspection of his or her

baggage by customs or other government officials. SCAL is not liable to passenger

for any loss or damage suffered by the passenger through failure to comply with this

requirement.

Article 84 The passenger shall submit to any security checks by government or

airport officials or by SCAL.

Chapter 16 Passenger Services

Article 85 Unless otherwise specified, in-flight meals shall be provided by

SCAL free of charge. However, SCAL may not guarantee services beyond the

stipulated varieties and quantity accordingly.

Article 86 Except as otherwise specified, SCAL does not provide ground

transfer service within airport areas or between airports or between airports and town

terminals. SCAL is not liable for liable for the acts of the provider of such ground

transfer services or anything done by an agent or representative of SCAL in assisting

the passenger to make arrangements for such transfer service.

Article 87 Passenger shall pay for expenses of hotel accommodation at the

connection point.

04-03 版

Article 88 If illness happens to passenger during air carriage, SCAL shall take

active measures and do its best to save the passenger.

Article 89 Services for abnormal flights

(1) If fights are delayed or cancelled at origin due to such reasons as aircraft

maintenance, flight readjustment, or flight crew, SCAL shall provide

accommodations to passengers according to regulations concerned.

(2) If flights are delayed or cancelled at origin due to non-SCAL reasons

including but not limited to weather, accidents, air traffic control, airport, or

passengers, SCAL shall assist passengers arrange accommodations on passengers’

own expenses.

(3) If flights are delayed or cancelled at transit point due to any reason, SCAL

shall provide accommodations to transit passengers.

(4) When flights are delayed or cancelled, SCAL and SCAL’s ground service

agencies shall explain and inform passenger promptly about the latest information of

flights’ delay or cancellation.

Chapter 17 Successive Carrier

Article 90 Carriage to be performed by several successive carriers under one

Ticket, or a Conjunction Ticket is regarded as a single operation.

Chapter 18 Liability for Damage

Article 91 SCAL’s carriage responsibility for passenger is subject to the carriage

conditions, and the carriage responsibility of other carriers concerned is subject to

their carriage conditions respectively.

Article 92 During carriage, SCAL only is liable for damage occurring on flights

exercised by SCAL. SCAL only acts as an agent to issue a ticket or handle the

checked baggage over the lines of another carrier (including the code sharing flight

which is not exercised by SCAL) and is responsible for notifying the passenger about

the actual carrier. But, with respect to checked baggage, passenger may make a claim

against the first or last carrier shown on the ticket or baggage check. For the flight

04-03 版

which is not actually exercised by SCAL (including the code sharing flight), if the

case that the flight is changed, delayed, cancelled, overbooked or baggage is damaged

or loss or human injuries and etc occurred, the actual carrier is liable for

corresponding compensation and SCAL can assist the passengers to contact the actual

carrier,

Article 93 SCAL is not liable for any damage arising from its compliance with

any laws or Government regulations, orders or requirements, or from failure of the

passenger to comply with the same.

Article 94 Unless otherwise specified, according to the applicable provisions of

the Convention, SCAL’s liability shall not exceed the amount of proven damages.

Article 95 If the damage is caused or contributed by passenger fault, it shall

exempt or reduce SCAL’s liability according to the applicable laws.

Article 96 SCAL carriage contract includes the Conditions and articles

exempting or limiting liability, and is also applicable to SCAL’s authorized agents

and employees. In any case, the sum of compensation from SCAL, SCAL’s

authorized agents and employees may not exceed the liability limit of SCAL.

Article 97 Unless clearly specified, the Conditions will not render SCAL to give

up the provisions of the Convention or applicable laws on exemption or limitation of

SCAL liability.

Article 98 SCAL is not liable for any illness, injury or disability, including death,

if the passenger’s physical condition is attributable to such condition or for the

aggravation of such condition.

Article 99 SCAL is not liable for damage caused by passenger’s baggage or

property contained in such passenger’s baggage. Any passenger whose property

causes injury to another person or damage to another person’s property or to the

property of SCAL shall indemnify SCAL for all losses and expenses incurred by

SCAL as a result thereof.

Article 100 If items listed in Article 29 are carried in checked baggage, SCAL

shall not be liable for its damage.

04-03 版

Article 101 The application of the limit of liability compensation

The international flight defined in the Convention should follow the

responsibilities applicable for the Convention. The international flight which is not

defined in the Convention, we should follow related regulations of Montreal

Convention to compensate the damage caused to the passengers and baggage.

Article 102 The regulations from the conventions on the limit of liability

compensation

(1) Warsaw Convention and Hague Protocol

The amount of the liability compensation for casualty of passenger shall not

exceed 250,000 gold francs or equivalent price.

(2) The Montreal Convention of 1999

1. For those casualty compensations that not exceed 113,100 special drawing

rights per passenger are applicable for the item 1 of Article 20 and Article 21 of the

convention.

2. For those damage compensation part that exceed 113,100 special drawing

rights, if one of the following conditions is satisfied, then the carrier should not take

the responsibility:

(1) the loss is not caused by the misstep or improper conduct or nonfeasance of

carrier or its employees or agent;

(2) or the lose are completely caused by the misstep or improper conduct or

nonfeasance of the third part.

Chapter 19 Effectiveness and Modification

Article 103 The Conditions come into effect and is implemented on the date of

publication.

Article 104 SCAL may modify these Conditions without notice according to the

routing procedure of CAAC. This modification will not apply to the carriage that

starts before of such modification.

Article 105 No agent, employee or representative of SCAL has authority to alter,

modify or waive any provision of the Conditions.

Article 106 SCAL reserves the right of interpretation of the Conditions.

04-03 版